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AdamZaczek/disabledCancelPlan.json

Created May 19, 2020 12:26
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disabledCancelPlan.json
{
"id": 3,
"state": {
"configuration": {
"isLocationServicesEnabled": true,
"roamingIntroStatus": true,
"isEcoTutorialShowed": false,
"isEduTutorialShowed": false,
"language": "en",
"fullLanguage": "en-US",
"isPaymentWalletTutorialShowed": true,
"seenInternationalCallsPlaceholder": true,
"isBirthdayPartyShowed": true,
"seenMoneyBucketPlaceholder": true,
"isLocizeAssetsDownloaded": true,
"_persist": {
"version": -1,
"rehydrated": true
}
},
"form": {
},
"esim": {
"available": false,
"postEsimRequest": null,
"releasedEsimListError": null,
"releasedEsimList": [
],
"releasedEsimListRequest": null
},
"auth": {
"identityError": null,
"identityRequest": null,
"patchEmailError": null,
"patchEmailRequest": null,
"patchPasswordError": null,
"patchPasswordRequest": null,
"getUserError": null,
"setContactOptionsRequest": null,
"setContactOptionsError": null,
"setCampaignDataRequest": null,
"setCampaignDataError": null,
"getTokenError": null,
"getSfdcTokenError": null,
"getUserFirstError": null,
"refreshTokenRequest": null,
"refreshTokenError": null,
"isRegistrationProcess": false,
"patchUsernameError": null,
"patchUsernameRequest": null,
"getMemberOtpResponse": null,
"getMemberOtpError": null,
"getMemberOtpRequest": null,
"checkMemberOtpResponse": null,
"checkMemberOtpRequest": null,
"checkMemberOtpError": null,
"temporaryTokenRequest": null,
"temporaryTokenError": null,
"registerUserRequest": null,
"registerUserError": null,
"favoriteContacts": null,
"androidRatingTime": null,
"isPasscodeEnabled": [
],
"isBiometryEnabled": [
],
"getTokenRequest": null,
"hasInitialGetUsersDone": true,
"getSfdcTokenRequest": null,
"localAuthDone": false,
"tokens": {
"sfdcToken": "00D0D0000004XrZ!AQ4AQGI3rl.fogJUIjLrDeu7v9uzLGwzQ1BDQgNhM4rM5nzWqDYH9R_07S2gWcT9eq3LCrCsyUcTcOg6gwNwdoLCMHBdRqp9",
"expiresAt": "2020-05-19T15:09:14+02:00",
"accessToken": "eyJhbGciOiJSUzI1NiIsInR5cCIgOiAiSldUIiwia2lkIiA6ICJ4YjUyZ1RjR0dIaTgxUUpyNkRVWk5zU1FWZ3NKT25sNHFBcEExdkFMc1BBIn0.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.AyfO7OfSO9JGQ-QQ9ifrUXg-gz-hF_3riFLTMmQRvyFShKlmMHYiVTRME91HMhpkIc_x43Wg75l9E2HQQlBiEsIYaWLY8OS3v60F8101OYBSUSakBDPIo3cXFHZ6xVmu4F9JISUP8Zy0nQ0eZXXWWL4AmNY0GNE17eZ1Uu6EndZv4bK6Qxw9bDWhBUb2v4GFfubBV_Ut8UEgerxKNdD_M2VV4Mxhbaomb1pt-APwrEef-LUIYi1UW3_y5pPGRHsDUt8xGDEuF2Oc2Plou6wF2vRrvSDDvkGATk3qd75wzDHr6ophs4iMCvCcP6C_2-VyASpMaqAmePikW1KuJeUA0Q",
"refreshToken": "eyJhbGciOiJIUzI1NiIsInR5cCIgOiAiSldUIiwia2lkIiA6ICI5ZThlZmU3Zi1lYWNjLTQwZWItYWFlNC1lM2M3MGRhOTkwODcifQ.eyJleHAiOjE1OTI0MDY5NDQsImlhdCI6MTU4OTg5MDE1MywianRpIjoiNmQxNzI2ODgtYjVmNy00NTg1LWIxNTktMzE0MTg4OTM5NzI3IiwiaXNzIjoiaHR0cHM6Ly9pbnQtaWFtLmRvcGFwcC5wbC9hdXRoL3JlYWxtcy9kb3AiLCJhdWQiOiJodHRwczovL2ludC1pYW0uZG9wYXBwLnBsL2F1dGgvcmVhbG1zL2RvcCIsInN1YiI6IjE5NzE5ZDk0LTU2NDUtNGZkYi04NGIyLTg3YzMwM2I2YjlkOSIsInR5cCI6IlJlZnJlc2giLCJhenAiOiJkb3AtbW9iaWxlLWFwcC12MSIsInNlc3Npb25fc3RhdGUiOiI0YmM4MjZiMC1mY2ExLTQ3OTctOTZkOS1mYjhkODljMTNhODYiLCJzY29wZSI6IiJ9.Ubo4MIRtAYOmLcZ1-jw85ZKvwGc_yaBFBArZUFJTelk"
},
"user": {
"dopUserId": "19719d94-5645-4fdb-84b2-87c303b6b9d9",
"email": "[email protected]",
"firstName": "Qa_Admin_Yessenia",
"lastName": "Qa_Admin_Larkin",
"verificationStatus": "clear",
"verifiedBy": "Onfido",
"pesel": "89361501299",
"emailVerified": false,
"language": "pl",
"contactMethods": [
"sms",
"email",
"push"
]
},
"getUserFirstRequest": 1589890671042,
"getUserRequest": null
},
"discover": {
"discoverList": [
],
"getDiscoverRequest": null,
"getDiscoverError": null,
"discoverRequest": null,
"discoverError": null
},
"product": {
"a186ac5c-15e0-4a69-a9d6-2c3bee8c2644": {
"productsListError": null,
"productsListFirstError": null,
"productsList": {
"89970c52-4031-4da6-939d-c34b58fca9dd": {
"id": "89970c52-4031-4da6-939d-c34b58fca9dd",
"name": "Plan renewal",
"msisdn": "48571821895",
"simCardList": [
{
"id": "8c5fa26c-c606-4def-aec4-06a3a571417d",
"name": "SIM Card"
}
],
"connectivityStatus": "Active"
}
},
"productsListFirstRequest": 1589815197934,
"parentProducts": {
"89970c52-4031-4da6-939d-c34b58fca9dd": {
"id": "89970c52-4031-4da6-939d-c34b58fca9dd",
"status": "Active",
"visibility": false,
"purchaseDate": "2020-05-14T14:55:36.000Z",
"activationDate": "2020-05-14T14:55:36.000Z",
"lastAnniversaryDate": "2020-05-18T14:55:36.000Z",
"anniversaryDate": "2020-05-18T15:55:36.000Z",
"specificationType": "MXXPRODUCT",
"specificationId": "MOBILE_ACCESS",
"offeringId": "ConnectivityPackage",
"offeringName": "Plan renewal",
"offeringCategory": "CONECTIVITY",
"recurringPrice": 30,
"refillPeriod": 1,
"currencyCode": "PLN",
"characteristic": {
"resourceId": "8",
"barringInternationalCalls": "N",
"voiceMailLostCalls": "LC",
"barringAdmFull": "N",
"callHold": "Y",
"barring0800": "Y",
"barring0700": "N",
"acr": "N",
"mms": "Y",
"serviceStatus": "ACTIVE",
"norSendBarring": "N",
"msisdn": "48571821895",
"dataStandard": "Y",
"confCalls": "N",
"fraudOutgoingBarring": "N",
"smsOutgoing": "Y",
"roaming": "Y",
"callWaiting": "Y",
"barringC7xxx": "N",
"barringMmsPrMo": "N",
"fraudRoamingBarring": "N",
"setupOffer": "SetupServices",
"customerVerificationDate": "2020-05-14T14:51:45Z",
"barringSmsPrMo": "N",
"clir": "Y",
"norRecvBarring": "N",
"clip": "Y",
"smsIncoming": "Y"
},
"balances": [
{
"balanceId": "21135",
"unit": "MB",
"type": "METER_SOCIAL",
"name": "Data Pass Social Counter",
"startingValue": "infinity",
"currentValueWithReservation": "infinity",
"grantValue": null,
"currentValue": 0
},
{
"balanceId": "21136",
"unit": "MB",
"type": "METER_VIDEO",
"name": "Data Pass Video Counter",
"startingValue": "infinity",
"currentValueWithReservation": "infinity",
"grantValue": null,
"currentValue": 0
},
{
"balanceId": "21137",
"unit": "MB",
"type": "METER_MUSIC",
"name": "Data Pass Music Counter",
"startingValue": "infinity",
"currentValueWithReservation": "infinity",
"grantValue": null,
"currentValue": 0
},
{
"balanceId": "21142",
"unit": "MB",
"type": "METER_OTHERS",
"name": "Data Pass Other Counter",
"startingValue": "infinity",
"currentValueWithReservation": "infinity",
"grantValue": null,
"currentValue": 0
}
]
}
},
"childProducts": {
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"parentId": "89970c52-4031-4da6-939d-c34b58fca9dd",
"status": "Active",
"visibility": false,
"purchaseDate": "2020-05-14T14:55:36.000Z",
"activationDate": "2020-05-14T14:55:36.000Z",
"lastAnniversaryDate": "2020-05-18T14:55:36.000Z",
"anniversaryDate": "2020-05-18T15:55:36.000Z",
"specificationType": "PRODUCT",
"specificationId": "VOICE_PACKAGE",
"offeringId": "ConnectivityPackageUnlimited",
"offeringName": "Connectivity Package - Unlimited",
"offeringCategory": "CONECTIVITY",
"recurringPrice": 0,
"refillPeriod": 1,
"currencyCode": "PLN",
"characteristic": {
"unit": "SEC",
"resourceId": "10",
"size": "0"
},
"balances": [
]
},
"402a03a7-16ea-4179-9158-c365666500f7": {
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"parentId": "89970c52-4031-4da6-939d-c34b58fca9dd",
"status": "Active",
"visibility": false,
"purchaseDate": "2020-05-14T14:55:36.000Z",
"activationDate": "2020-05-14T14:55:36.000Z",
"lastAnniversaryDate": "2020-05-18T14:55:36.000Z",
"anniversaryDate": "2020-05-18T15:55:36.000Z",
"specificationType": "PRODUCT",
"specificationId": "DATA_PASS",
"offeringId": "DataPassSocialFreeRec",
"offeringName": "Data Pass Social Free Recurring",
"offeringCategory": "SOCIALPASS",
"recurringPrice": 0,
"refillPeriod": 1,
"currencyCode": "PLN",
"characteristic": {
"resourceId": "17",
"dataPassType": "SOCIAL"
},
"balances": [
]
},
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"lastAnniversaryDate": "2020-05-18T14:55:36.000Z",
"anniversaryDate": "2020-05-18T15:55:36.000Z",
"specificationType": "MXXDEVICE",
"specificationId": "SIM_CARD",
"offeringId": "Sim",
"offeringName": "SIM",
"offeringCategory": "SIM",
"recurringPrice": 0,
"refillPeriod": 1,
"currencyCode": "PLN",
"characteristic": {
"simType": "PHYSICAL",
"logisticType": "DELIVERY",
"resourceId": "19",
"sim": "8948031812312497566",
"deliveryType": "COURIER",
"materialCode": "1500000991",
"imsi": "260032331249756"
},
"balances": [
]
},
"cdf8b3fa-bd9f-47d0-bc9d-5756b8b72ccd": {
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"status": "Active",
"visibility": false,
"purchaseDate": "2020-05-14T14:55:36.000Z",
"activationDate": "2020-05-14T14:55:36.000Z",
"lastAnniversaryDate": "2020-05-18T14:55:36.000Z",
"anniversaryDate": "2020-05-18T15:55:36.000Z",
"specificationType": "PRODUCT",
"specificationId": "DATA_PACKAGE",
"offeringId": "DataPackageSubscription30GB",
"offeringName": "Data package - subscription - 30 GB",
"offeringCategory": "GIGABYTESPASS",
"recurringPrice": 0,
"refillPeriod": 1,
"currencyCode": "PLN",
"characteristic": {
"unit": "MB",
"resourceId": "21",
"size": "30720"
},
"balances": [
{
"balanceId": "21018",
"unit": "MB",
"type": "ASSET",
"name": "OPL Data Asset (monthly)",
"grantValue": 30720,
"currentValue": 30720,
"startingValue": 30720,
"currentValueWithReservation": 30720
},
{
"balanceId": "21129",
"unit": "MB",
"type": "ASSET",
"name": "Data Package FUP",
"grantValue": 3256.32,
"currentValue": 3256.32,
"startingValue": 3256.32,
"currentValueWithReservation": 3256.32
}
]
},
"Top-UpPre-PaidCurrencyUsage": {
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"status": "Active",
"visibility": true,
"specificationType": "PRODUCT",
"specificationId": "MONEY_BUCKET",
"offeringId": "Top-UpPre-PaidCurrencyUsage",
"offeringName": "Premium Services funds",
"offeringCategory": "MONEYBUCKET",
"currencyCode": "PLN",
"characteristic": {
"monetaryAmount": "0.0"
},
"balances": [
]
},
"ReferralBonus": {
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"status": "Active",
"visibility": true,
"specificationType": "MGM_DONOR",
"specificationId": "MONEY_BONUS",
"offeringId": "ReferralBonus",
"offeringName": "Referral bonus (donor)",
"offeringCategory": "BONUS",
"currencyCode": "PLN",
"characteristic": {
"resourceId": "7"
},
"balances": [
{
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"unit": "PLN",
"type": "CURRENCY",
"name": "Referral bonus (prepaid)",
"grantValue": null,
"currentValue": 0,
"startingValue": null,
"currentValueWithReservation": null
}
]
},
"ReferralBonusRec": {
"parentId": "89970c52-4031-4da6-939d-c34b58fca9dd",
"status": "Active",
"visibility": false,
"specificationType": "MGM_BENEFICIARY",
"specificationId": "MONEY_BONUS",
"offeringId": "ReferralBonusRec",
"offeringName": "Referral bonus rec",
"offeringCategory": "BONUS",
"refillPeriod": 1,
"currencyCode": "PLN",
"characteristic": {
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},
"balances": [
{
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"unit": "PLN",
"type": "CURRENCY",
"name": "Referral bonus (prepaid)",
"grantValue": null,
"currentValue": 0,
"startingValue": null,
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}
]
}
}
},
"getProductsRequest": 1589815204982,
"productsListRequest": 1589815204984
},
"b78b9e2e-3430-4e2a-882c-587abf7bd85a": {
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"productsList": {
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"name": "Plan renewal",
"msisdn": "48571821601",
"simCardList": [
{
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}
],
"connectivityStatus": "Active"
}
},
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"parentProducts": {
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"purchaseDate": "2020-05-13T09:28:52.000Z",
"activationDate": "2020-05-13T09:28:52.000Z",
"lastAnniversaryDate": "2020-05-18T14:28:52.000Z",
"anniversaryDate": "2020-05-18T15:28:52.000Z",
"specificationType": "MXXPRODUCT",
"specificationId": "MOBILE_ACCESS",
"offeringId": "ConnectivityPackage",
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"recurringPrice": 30,
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"currencyCode": "PLN",
"characteristic": {
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"barringInternationalCalls": "N",
"voiceMailLostCalls": "LC",
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"mms": "Y",
"serviceStatus": "ACTIVE",
"norSendBarring": "N",
"msisdn": "48571821601",
"dataStandard": "Y",
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"fraudOutgoingBarring": "N",
"smsOutgoing": "Y",
"roaming": "Y",
"callWaiting": "Y",
"barringC7xxx": "N",
"barringMmsPrMo": "N",
"fraudRoamingBarring": "N",
"setupOffer": "SetupServices",
"customerVerificationDate": "2020-05-13T09:25:27Z",
"barringSmsPrMo": "N",
"clir": "Y",
"norRecvBarring": "N",
"clip": "Y",
"smsIncoming": "Y"
},
"balances": [
{
"balanceId": "21135",
"unit": "MB",
"type": "METER_SOCIAL",
"name": "Data Pass Social Counter",
"startingValue": "infinity",
"currentValueWithReservation": "infinity",
"grantValue": null,
"currentValue": 0
},
{
"balanceId": "21136",
"unit": "MB",
"type": "METER_VIDEO",
"name": "Data Pass Video Counter",
"startingValue": "infinity",
"currentValueWithReservation": "infinity",
"grantValue": null,
"currentValue": 0
},
{
"balanceId": "21137",
"unit": "MB",
"type": "METER_MUSIC",
"name": "Data Pass Music Counter",
"startingValue": "infinity",
"currentValueWithReservation": "infinity",
"grantValue": null,
"currentValue": 0
},
{
"balanceId": "21142",
"unit": "MB",
"type": "METER_OTHERS",
"name": "Data Pass Other Counter",
"startingValue": "infinity",
"currentValueWithReservation": "infinity",
"grantValue": null,
"currentValue": 0
}
]
}
},
"childProducts": {
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"visibility": false,
"purchaseDate": "2020-05-13T09:28:52.000Z",
"activationDate": "2020-05-13T09:28:52.000Z",
"lastAnniversaryDate": "2020-05-18T14:28:52.000Z",
"anniversaryDate": "2020-05-18T15:28:52.000Z",
"specificationType": "PRODUCT",
"specificationId": "VOICE_PACKAGE",
"offeringId": "ConnectivityPackageUnlimited",
"offeringName": "Connectivity Package - Unlimited",
"offeringCategory": "CONECTIVITY",
"recurringPrice": 0,
"refillPeriod": 1,
"currencyCode": "PLN",
"characteristic": {
"unit": "SEC",
"resourceId": "10",
"size": "0"
},
"balances": [
]
},
"3a1a6b0d-edbd-4768-bcf9-afcdf2dfa6b8": {
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"status": "Active",
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"purchaseDate": "2020-05-13T09:28:52.000Z",
"activationDate": "2020-05-13T09:28:52.000Z",
"lastAnniversaryDate": "2020-05-18T14:28:52.000Z",
"anniversaryDate": "2020-05-18T15:28:52.000Z",
"specificationType": "PRODUCT",
"specificationId": "DATA_PASS",
"offeringId": "DataPassSocialFreeRec",
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"articleContent": "Video Pass w Orange Flex to usługa dodatkowa, która umożliwia Ci korzystanie z wybranych serwisów video bez limitu danych. Oznacza to, że oglądanie treści w ramach: HBO GO, Netflix, Youtube, Youtube Music, Orange TV GO, VOD.pl nie zużywa Twoich pakietów danych. Usługa działa tylko na terenie kraju.",
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"articleContent": "<span class=\"test-id__field-value slds-form-element__static slds-grow is-read-only\">Music Pass to usługa dodatkowa, która umożliwia Ci korzystanie z wybranych serwisów muzycznych bez limitu danych. Oznacza to, że słuchając muzyki w ramach: </span>Tidal, Apple Music, Spotify, Deezer, Amazon Music oraz Polskie Radio <span class=\"test-id__field-value slds-form-element__static slds-grow is-read-only\">nie zużywasz Twoich pakietów danych. Usługa działa tylko na terenie kraju.</span>",
"title": "Jak działa usługa Music Pass w Orange Flex? Czy mogę korzystać z niej za granicą?"
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"title": "Czy mogę korzystać ze swoich usług Orange Flex za granicą? Jakie usługi mam dostępne na terenie Unii Europejskiej?"
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"articleContent": "Video Pass w Orange Flex to usługa dodatkowa, która umożliwia Ci korzystanie z wybranych serwisów video bez limitu danych. Oznacza to, że oglądanie treści w ramach: HBO GO, Netflix, Youtube, Youtube Music, Orange TV GO, VOD.pl nie zużywa Twoich pakietów danych. Usługa działa tylko na terenie kraju.",
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"articleContent": "<span class=\"test-id__field-value slds-form-element__static slds-grow is-read-only\">To dodatkowa karta z tym samym numerem telefonu, z którego korzystasz w Orange Flex na co dzień. Możesz ją zamówić po aktywacji swojej oferty i korzystać z niej w dowolnym urządzeniu. Możesz zdecydować, czy będzie ona służyć do wykonywania i odbierania połączeń, SMS-ów i internetu czy tylko do korzystania z transmisji danych.</span>",
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"articleContent": "Dodatkowa karta SIM działa tak samo jak Twoja karta główna, czyli wybrane przez Ciebie usługi są aktywne (wykonywanie i odbieranie połączeń, SMS-ów, MMS-ów i korzystanie z Internetu albo wyłącznie transmisja danych).<br>Czyli jak to wygląda w praktyce (jeżeli wybiorę kartę SIM do wszystkiego)?<br>Kiedy ktoś do Ciebie zadzwoni to oba urządzenia będą dzwonić jednocześnie. Ty decydujesz, które odbierzesz. Tak samo w przypadku SMS-ów i MMS-ów. Jeśli to Ty chcesz zadzwonić lub wysłać SMS-a – możesz to zrobić z urządzenia, które akurat masz pod ręką. Osoba, do której dzwonisz zobaczy ten sam numer telefonu :)",
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"urlName": "Jak-mogę-zrezygnować-z-subskrypcji",
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"articleContent": "Odwiedź swój Profil w aplikacji i wybierz „Zakończ swój Plan”. Wyłączenie usług i Twojego Planu nastąpi ostatniego dnia miesiąca rozliczeniowego.",
"title": "Jak mogę zrezygnować z oferty Orange Flex?"
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"articleContent": "Oczywiście. Możesz ponownie skorzystać z naszej oferty, z tym samym numerem telefonu. Będziesz mógł do nas wrócić przez kolejnych 6 miesięcy.",
"title": "Czy będę mógł wrócić do Flex po zrezygnowaniu ze swojego Planu?"
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"urlName": "Czy-za-rezygnację-z-subskrypcji-poniosę-dodatkową-opłatę",
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"articleContent": "Nie pobieramy żadnych dodatkowych opłat za zakończenie Twojego Planu.",
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"help": false,
"isPopular": false,
"urlName": "Czy-mogę-przenieść-swój-dotychczasowy-numer",
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"articleContent": "<span style=\"color: black;\">No pewnie. O ile ten numer jest aktywny i to Ty jesteś jego właścicielem. Możesz przenieść do nas swój numer z oferty na abonament i na kartę.</span><br> ",
"title": "Czy mogę przenieść swój dotychczasowy numer z innej sieci do Orange Flex?"
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"isPopular": false,
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"articleContent": "To proste. Podczas rejestracji zaznacz „Chcę przenieść numer do Flex” i wybierz datę transferu.  <br>Jak ją wybrać? Masz do wyboru dwie opcje: Jeśli wiesz, kiedy kończy się Twoja umowa lub korzystasz z oferty na kartę, wskaż dzień przeniesienia numeru samodzielnie. Ważne! Jeżeli Twoja umowa jeszcze się nie zakończyła, operator może naliczyć karę za wcześniejsze rozwiązanie umowy. Jeśli nie masz pewności, kiedy kończy Ci się umowa, pozwól nam sprawdzić to za Ciebie. Wybierz opcję „Jak najszybciej!”. Wszystkimi formalnościami zajmiemy się za Ciebie.",
"title": "Jak przenieść numer do Orange Flex z innej sieci?"
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"urlName": "Jestem-klientem-Orange-Czy-również-mogę-skorzystać-z-oferty-Open",
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"articleContent": "Jak najbardziej. Masz ofertę na abonament? Do oferty Orange Flex możesz przejść na 180 dni przed końcem swojej umowy. Masz ofertę na kartę? Możesz zmigrować do Flex w każdej chwili. Posiadasz pakiet Orange Love lub rabaty za łączenie usług w Orange i chciałbyś przenieść jeden ze swoich numerów do Flex? Na razie możesz skorzystać z oferty Orange Flex tylko z nowym numerem. Pracujemy nad tym żebyś mógł to zrobić.",
"title": "Jestem klientem Orange. Czy również mogę skorzystać z oferty Orange Flex?"
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"landingPage": true,
"articleContent": "Skontaktuj się z nami na czacie przez aplikację lub (po zalogowaniu) przez stronę flex.orange.pl<br> ",
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"urlName": "Czy-dostanę-numer-tymczasowy",
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"articleContent": "Nie. Twoje usługi zostaną aktywowane po przeniesieniu numeru do Flex.",
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"urlName": "Czym-charakteryzuje-się-oferta-DOP",
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"articleContent": "<span style=\"color: black;\">Orange Flex to oferta, która żyje w Twoim rytmie. Bez umów, bez zobowiązań i w pełni dopasowana do Ciebie. Oznacza to, że nie wymagamy od Ciebie zbędnych formalności, a zrezygnować możesz w dowolnym momencie, bez okresu wypowiedzenia ani dodatkowych opłat. Jak dołączyć do Flex? Wszystko załatwisz w aplikacji. Ściągnij ją z AppStore’a lub Google Playa, zarejestruj się, podepnij kartę płatniczą i korzystaj z wybranej oferty.</span><br> ",
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"urlName": "Czy-mogę-zarejestrować-swój-numer-na-firmę",
"landingPage": false,
"articleContent": "Nie. Oferta Flex jest skierowana wyłącznie do konsumentów.",
"title": "Czy mogę zarejestrować swój numer na firmę?"
}
]
},
{
"categoryGroupName": "FAQ",
"categoryName": "Payments",
"categoryGroupCode": "faq",
"categoryCode": "Faq_6",
"topics": [
{
"help": false,
"isPopular": false,
"urlName": "Jakie-są-dostępne-metody-płatności2",
"landingPage": true,
"articleContent": "<span class=\"test-id__field-value slds-form-element__static slds-grow is-read-only\">Za wszystkie swoje usługi Flex płacisz za pomocą podpiętej karty płatniczej – kredytowej lub debetowej. Akceptujemy: Visa, Visa Electron, MasterCard, MasterCard Electronic i Maestro. Opłatę za Twój Plan będziemy pobierać automatycznie co miesiąc.</span>",
"title": "Jakie są dostępne metody płatności w Orange Flex?"
},
{
"help": false,
"isPopular": false,
"urlName": "Czy-mogę-otrzymać-fakturę2",
"landingPage": true,
"articleContent": "<span class=\"test-id__field-value slds-form-element__static slds-grow is-read-only\">Nie, nie wystawiamy faktur.</span>",
"title": "Czy mogę otrzymać fakturę w Orange Flex?"
},
{
"help": false,
"isPopular": false,
"urlName": "Jak-sprawdzić-historię-swoich-płatności2",
"landingPage": true,
"articleContent": "<span class=\"test-id__field-value slds-form-element__static slds-grow is-read-only\">Historię swoich płatności znajdziesz w aplikacji, w zakładce „Płatności&quot;.</span>",
"title": "Jak sprawdzić historię swoich płatności?"
},
{
"help": false,
"isPopular": false,
"urlName": "Jak-mogę-zmienić-dane-mojej-karty-lub-dodać-inną-kartę2",
"landingPage": true,
"articleContent": "<span class=\"test-id__field-value slds-form-element__static slds-grow is-read-only\">Możesz zmienić dodaną kartę płatniczą w zakładce „Płatności&quot;.</span>",
"title": "Jak mogę zmienić dane mojej karty lub dodać inną kartę?"
},
{
"help": false,
"isPopular": false,
"urlName": "Kiedy-zostanie-pobrana-pierwsza-opłata-za-subskrypcję",
"landingPage": true,
"apiScreenName": "PaymentCardScreen",
"articleContent": "Pierwszą opłatę miesięczną za Twój Plan pobierzemy dopiero wtedy, gdy aktywujesz usługi.",
"title": "Kiedy zostanie pobrana pierwsza opłata za subskrypcję?"
},
{
"help": true,
"isPopular": false,
"urlName": "Jakie-są-dostępne-metody-płatności",
"landingPage": false,
"apiScreenName": "PaymentCardScreen",
"articleContent": "Za wszystkie swoje usługi Flex płacisz za pomocą podpiętej karty płatniczej – kredytowej lub debetowej. Akceptujemy: Visa, Visa Electron, MasterCard, MasterCard Electronic i Maestro. Opłatę za Twój Plan będziemy pobierać automatycznie co miesiąc.",
"title": "Jakie są dostępne metody płatności?"
},
{
"help": true,
"isPopular": false,
"urlName": "Moja-karta-płatnicza-nie-działa-Co-mogę-zrobić",
"landingPage": false,
"articleContent": "Sprawdź datę ważności karty, którą podpiąłeś do swojego konta Flex lub skontaktuj się ze swoim bankiem, żeby wyjaśnić problemy z płatnością. A może chcesz dodać inną kartę płatniczą? Wybierz „Płatności” w aplikacji.",
"title": "Moja karta płatnicza nie działa. Co mogę zrobić?"
},
{
"help": true,
"isPopular": false,
"urlName": "Czy-mogę-zwrócić-doładowane-wcześniej-środki-na-usługi-Premium-na-swoją-kartę-płatniczą",
"landingPage": false,
"articleContent": "Pewnie. Jeśli nie chcesz korzystać z serwisów Premium, możesz zwrócić swoje środki na kartę płatniczą, z której zostało pobrane doładowanie.",
"title": "Czy mogę zwrócić doładowane wcześniej środki na usługi Premium na swoją kartę płatniczą?"
},
{
"help": true,
"isPopular": true,
"urlName": "Czy-mogę-otrzymać-fakturę",
"landingPage": false,
"articleContent": "Nie, nie wystawiamy faktur.",
"title": "Czy mogę otrzymać fakturę?"
}
]
},
{
"categoryGroupName": "FAQ",
"categoryGroupCode": "faq",
"categoryCode": "All",
"topics": [
{
"help": false,
"isPopular": false,
"urlName": "Jak-działa-usługa-Social-Pass-Czy-mogę-korzystać-z-niej-za-granicą",
"landingPage": true,
"apiScreenName": "OfferScreen",
"articleContent": "Usługa Social Pass w Orange Flex umożliwia nielimitowany transfer danych podczas korzystania z serwisów: Tik Tok, Facebook, Instagram, Snapchat, Messenger, WhatsApp, Viber, Pinterest i Twitter. Aby usługa działała prawidłowo, musisz mieć na swoim koncie dostępny limit w ramach transmisji danych. Usługa działa tylko na terenie kraju.",
"title": "Jak działa usługa Social Pass? Czy mogę korzystać z niej za granicą?"
},
{
"help": true,
"isPopular": false,
"urlName": "Mam-aktywny-Music-Pass-ale-nie-mogę-odtwarzać-muzyki-z-aplikacji-Dlaczego",
"landingPage": false,
"articleContent": "<span style=\"\">Pamiętaj, że Music Pass działa poprawnie, gdy masz na swoim koncie dostępny limit w ramach transmisji danych. Sprawdź, czy zostały Ci jeszcze GB. Jeśli nie, w każdej chwili możesz dokupić dodatkowy pakiet :)  </span><span style=\"\">A może korzystasz z innych aplikacji niż te dostępne w ramach usługi? Bez limitu danych możesz korzystać z </span>Tidal, Apple Music, Spotify, Deezer, Amazon Music oraz Polskie Radio<span style=\"\">.</span>",
"title": "Mam aktywny Music Pass, ale nie mogę odtwarzać muzyki z aplikacji. Dlaczego?"
},
{
"help": true,
"isPopular": false,
"urlName": "Czy-mogę-zweryfikować-swoją-tożsamość-w-salonie-Orange",
"landingPage": false,
"apiScreenName": "IdentityOnfidoIntroScreen",
"articleContent": "Nie, weryfikacja tożsamości jest możliwa za pośrednictwem aplikacji. Ale jeżeli nie chcesz tego robić szybko i wygodnie, to możesz kupić dowolną kartę prepaid Orange i zarejestrować ją w salonie lub Żabce. Następnie wejdź do aplikacji i przenieś ten numer do Flex.",
"title": "Czy mogę zweryfikować swoją tożsamość w salonie Orange?"
},
{
"help": true,
"isPopular": false,
"urlName": "Mam-aktywny-Video-Pass-ale-nie-ładują-mi-się-żadne-filmy-Dlaczego",
"landingPage": false,
"articleContent": "<span style=\"\">Pamiętaj, że Video Pass działa poprawnie, gdy masz na swoim koncie dostępny limit w ramach transmisji danych. Sprawdź, czy zostały Ci jeszcze GB. Jeśli nie, w każdej chwili możesz dokupić dodatkowy pakiet :)  </span><span style=\"\">A może korzystasz z innych serwisów niż te dostępne w ramach usługi? Nielimitowana transmisja działa w serwisach: </span>HBO GO, Netflix, Youtube, Orange TV GO, VOD.pl.",
"title": "Mam aktywny Video Pass, ale nie ładują mi się żadne filmy. Dlaczego?"
},
{
"help": true,
"isPopular": true,
"urlName": "Mam-aktywny-Social-Pass-ale-nie-działa-mi-transmisja-danych-podczas-korzystania-z-social-mediów-Dlaczego",
"landingPage": false,
"articleContent": "<span style=\"\">Pamiętaj, że Social Pass działa poprawnie, gdy masz na koncie dostępny limit w ramach transmisji danych. Sprawdź, czy zostały Ci jeszcze GB. Jeśli nie, w każdej chwili możesz dokupić dodatkowy pakiet :)  </span><span style=\"\">A może korzystasz z innych portali niż te dostępne w ramach usługi? Nielimitowana transmisja działa w serwisach: </span>Tik Tok, Facebook, Instagram, Snapchat, Messenger, WhatsApp, Viber, Pinterest oraz Twitter<span style=\"\">.</span>",
"title": "Mam aktywny Social Pass, ale nie działa mi transmisja danych podczas korzystania z social mediów. Dlaczego?"
},
{
"help": true,
"isPopular": false,
"urlName": "Czy-muszę-podpisywać-jakieś-dodatkowe-dokumenty",
"landingPage": false,
"apiScreenName": "DoYouWantToKeepYourNumber",
"articleContent": "Nie ma takiej potrzeby, w Orange Flex wyznajemy zero formalności!",
"title": "Czy muszę podpisywać jakieś dodatkowe dokumenty?"
},
{
"help": true,
"isPopular": false,
"urlName": "Nie-mogę-pobrać-MMS-a-Dlaczego",
"landingPage": false,
"articleContent": "<span style=\"\">Musisz mieć włączoną transmisję danych, żeby go pobrać. Masz ją włączoną? To upewnij się, że problem nie leży po stronie Twojego urządzenia. Przełóż kartę SIM do innego telefonu i spróbuj pobrać MMS-a.</span>",
"title": "Nie mogę pobrać MMS-a. Dlaczego?"
}
]
},
{
"categoryGroupName": "FAQ",
"categoryName": "Login to account",
"categoryGroupCode": "faq",
"categoryCode": "Faq_106",
"topics": [
{
"help": false,
"isPopular": false,
"urlName": "Nie-mam-już-konta-na-Facebooku-a-to-właśnie-nim-loguję-się-do-Open-Co-teraz",
"landingPage": true,
"articleContent": "W takim wypadku ustaw sobie nowe hasło logowania. Wybierz „Nie pamiętasz hasła?” na ekranie logowania w aplikacji. Następnie zaloguj się używając opcji &quot;przez e-mail&quot;. Wpisz adres e-mail, którym logujesz się do Facebooka i swoje nowe hasło. Tyle wystarczy :)",
"title": "Nie mam już konta na Facebooku, a to właśnie nim loguję się do Flex. Co teraz?"
},
{
"help": false,
"isPopular": false,
"urlName": "E-mail-z-linkiem-do-zresetowania-hasła-nie-dotarł",
"landingPage": true,
"articleContent": "To zerknij do folderu ze spamem – tam mógł trafić. Nie trafił? To sprawdź, czy wprowadzony przez Ciebie adres e-mail jest prawidłowy.",
"title": "E-mail z linkiem do zresetowania hasła nie dotarł."
},
{
"help": false,
"isPopular": false,
"urlName": "Nie-pamiętam-hasła",
"landingPage": true,
"articleContent": "Nie ma sprawy. Wybierz „Nie pamiętasz hasła?” na ekranie logowania w aplikacji. Wyślemy Ci linka na Twojego maila (tego, którym się logujesz). Dzięki niemu zresetujesz swoje stare hasło i ustawisz sobie nowe.",
"title": "Nie pamiętam hasła!"
}
]
},
{
"categoryGroupName": "FAQ",
"categoryName": "SIM card activation",
"categoryGroupCode": "faq",
"categoryCode": "Faq_102",
"topics": [
{
"help": false,
"isPopular": false,
"urlName": "Czym-jest-eSIM-i-jak-działa",
"landingPage": true,
"apiScreenName": "NumbersAndSimCardsScreen",
"articleContent": "Karta eSIM to wirtualny odpowiednik tradycyjnej karty SIM. Nie musisz czekać na kuriera ani odbierać karty w salonie Orange. Wystarczy, że pobierzesz ją na swój telefon. eSIM działa tylko w wybranych telefonach. Aktualne modele telefonów, które obsługują eSIM, to: iPhone XS, iPhone XS Max, iPhone XR.",
"title": "Czym jest eSIM i jak działa?"
},
{
"help": false,
"isPopular": false,
"urlName": "Czy-karta-SIM-którą-otrzymam-będzie-pasowała-do-mojego-telefonu",
"landingPage": true,
"apiScreenName": "NumbersAndSimCardsScreen",
"articleContent": "Pewnie. Wysyłamy uniwersalną kartę SIM. Możesz dopasować jej rozmiar do dowolnego modelu telefonu.",
"title": "Czy karta SIM, którą otrzymam, będzie pasowała do mojego telefonu?"
},
{
"help": false,
"isPopular": false,
"urlName": "Jak-długo-trwa-dostarczenie-karty-SIM",
"landingPage": true,
"articleContent": "Kurier dostarczy Twoją kartę w ciągu trzech dni roboczych.",
"title": "Jak długo trwa dostarczenie karty SIM?"
}
]
},
{
"categoryGroupName": "FAQ",
"categoryName": "Payments",
"categoryGroupCode": "faq",
"categoryCode": "Faq_3",
"topics": [
{
"help": false,
"isPopular": false,
"urlName": "Jak-sprawdzić-historię-swoich-płatności2",
"landingPage": true,
"articleContent": "<span class=\"test-id__field-value slds-form-element__static slds-grow is-read-only\">Historię swoich płatności znajdziesz w aplikacji, w zakładce „Płatności&quot;.</span>",
"title": "Jak sprawdzić historię swoich płatności?"
},
{
"help": false,
"isPopular": false,
"urlName": "Jak-mogę-zmienić-dane-mojej-karty-lub-dodać-inną-kartę2",
"landingPage": true,
"articleContent": "<span class=\"test-id__field-value slds-form-element__static slds-grow is-read-only\">Możesz zmienić dodaną kartę płatniczą w zakładce „Płatności&quot;.</span>",
"title": "Jak mogę zmienić dane mojej karty lub dodać inną kartę?"
},
{
"help": false,
"isPopular": false,
"urlName": "Kiedy-zostanie-pobrana-pierwsza-opłata-za-subskrypcję",
"landingPage": true,
"apiScreenName": "PaymentCardScreen",
"articleContent": "Pierwszą opłatę miesięczną za Twój Plan pobierzemy dopiero wtedy, gdy aktywujesz usługi.",
"title": "Kiedy zostanie pobrana pierwsza opłata za subskrypcję?"
},
{
"help": true,
"isPopular": false,
"urlName": "Jakie-są-dostępne-metody-płatności",
"landingPage": false,
"apiScreenName": "PaymentCardScreen",
"articleContent": "Za wszystkie swoje usługi Flex płacisz za pomocą podpiętej karty płatniczej – kredytowej lub debetowej. Akceptujemy: Visa, Visa Electron, MasterCard, MasterCard Electronic i Maestro. Opłatę za Twój Plan będziemy pobierać automatycznie co miesiąc.",
"title": "Jakie są dostępne metody płatności?"
},
{
"help": true,
"isPopular": true,
"urlName": "Czy-mogę-otrzymać-fakturę",
"landingPage": false,
"articleContent": "Nie, nie wystawiamy faktur.",
"title": "Czy mogę otrzymać fakturę?"
},
{
"help": false,
"isPopular": false,
"urlName": "Pobieranie-faktur",
"landingPage": true,
"articleContent": "1. Gdzie mogę pobrać swoją fakturę?<br><br>Swoją fakturę, rachunek szczegółowy pobierzesz w Mój Orange<br><br>2. Jak pobrać fakturę za usługi stacjonarne?<br><br>Możesz to zrobić samodzielnie:<br>Na komputerze – zaloguj się i wybierz odpowiednią zakładkę, w zależności od tego czy jesteś w dotychczasowym, czy w nowym Mój Orange:<br>Mam konto w nowym Mój Orange<br>rozwiń sekcję Pytanie ?<br>Mam konto w Mój Orange<br>rozwiń sekcję Pytanie ?<br>Możesz pobrać faktury z ostatnich 12 miesięcy w nowym Mój Orange lub e-fakturę z ostatnich 18 miesięcy w Mój Orange. Jeżeli chcesz duplikat starszej faktury skontaktuj się z infolinią:<br>*100 lub 510 100 100 (połączenie płatne zgodnie z cennikiem operatora) Klient indywidualny,<br>*600 lub 510 600 600 (połączenie płatne zgodnie z cennikiem operatora) Klient biznesowy.<br>Faktury są udostępniane w plikach PDF, upewnij się więc, że masz zainstalowany program Adobe Acrobat Reader, aby pliki otwierały się poprawnie.<br>Przez aplikację Mój Orange – zaloguj się i wybierz Płatności.<br>Jeśli nie masz jeszcze zainstalowanej aplikacji Mój Orange, sprawdź jak ją pobrać.<br><br>3. Jak pobrać fakturę za usługi mobilne?<br><br>Możesz to zrobić samodzielnie:<br>Na komputerze – zaloguj się i wybierz odpowiednią zakładkę, w zależności od tego czy jesteś w dotychczasowym, czy w nowym Mój Orange:<br>Mam konto w nowym Mój Orange<br>rozwiń sekcję Pytanie ?<br>Mam konto w Mój Orange<br>rozwiń sekcję Pytanie ?<br>Możesz pobrać faktury z ostatnich 12 miesięcy. Jeżeli chcesz duplikat starszej faktury - skontaktuj się z infolinią:<br>*100 lub 510 100 100 (połączenie płatne zgodnie z cennikiem operatora) Klient indywidualny<br>* 600 lub 510 600 600 (połączenie płatne zgodnie z cennikiem operatora) Klient biznesowy<br>Faktury są udostępniane w plikach PDF, upewnij się więc, że masz zainstalowany program Adobe Acrobat Reader, aby pliki otwierały się poprawnie.<br>Przez aplikację Mój Orange – zaloguj się i wybierz Płatności.<br>Jeśli nie masz jeszcze zainstalowanej aplikacji Mój Orange, sprawdź jak ją pobrać.",
"title": "Pobieranie faktur"
},
{
"help": true,
"isPopular": false,
"urlName": "Pobieranie-faktur-nowy-sposób",
"landingPage": true,
"articleContent": "1. Gdzie mogę pobrać swoją fakturę?<br><br>Swoją fakturę, rachunek szczegółowy pobierzesz w Mój Orange<br><br>2. Jak pobrać fakturę za usługi stacjonarne?<br><br>Możesz to zrobić samodzielnie:<br>Na komputerze – zaloguj się i wybierz odpowiednią zakładkę, w zależności od tego czy jesteś w dotychczasowym, czy w nowym Mój Orange:<br>Mam konto w nowym Mój Orange<br>rozwiń sekcję Pytanie ?<br>Mam konto w Mój Orange<br>rozwiń sekcję Pytanie ?<br>Możesz pobrać faktury z ostatnich 12 miesięcy w nowym Mój Orange lub e-fakturę z ostatnich 18 miesięcy w Mój Orange. Jeżeli chcesz duplikat starszej faktury skontaktuj się z infolinią:<br>*100 lub 510 100 100 (połączenie płatne zgodnie z cennikiem operatora) Klient indywidualny,<br>*600 lub 510 600 600 (połączenie płatne zgodnie z cennikiem operatora) Klient biznesowy.<br>Faktury są udostępniane w plikach PDF, upewnij się więc, że masz zainstalowany program Adobe Acrobat Reader, aby pliki otwierały się poprawnie.<br>Przez aplikację Mój Orange – zaloguj się i wybierz Płatności.<br>Jeśli nie masz jeszcze zainstalowanej aplikacji Mój Orange, sprawdź jak ją pobrać.<br><br>3. Jak pobrać fakturę za usługi mobilne?<br><br>Możesz to zrobić samodzielnie:<br>Na komputerze – zaloguj się i wybierz odpowiednią zakładkę, w zależności od tego czy jesteś w dotychczasowym, czy w nowym Mój Orange:<br>Mam konto w nowym Mój Orange<br>rozwiń sekcję Pytanie ?<br>Mam konto w Mój Orange<br>rozwiń sekcję Pytanie ?<br>Możesz pobrać faktury z ostatnich 12 miesięcy. Jeżeli chcesz duplikat starszej faktury - skontaktuj się z infolinią:<br>*100 lub 510 100 100 (połączenie płatne zgodnie z cennikiem operatora) Klient indywidualny<br>* 600 lub 510 600 600 (połączenie płatne zgodnie z cennikiem operatora) Klient biznesowy<br>Faktury są udostępniane w plikach PDF, upewnij się więc, że masz zainstalowany program Adobe Acrobat Reader, aby pliki otwierały się poprawnie.<br>Przez aplikację Mój Orange – zaloguj się i wybierz Płatności.<br>Jeśli nie masz jeszcze zainstalowanej aplikacji Mój Orange, sprawdź jak ją pobrać.",
"title": "Pobieranie faktur nowy sposób"
},
{
"help": true,
"isPopular": true,
"urlName": "Jaki-jest-termin-płatności-faktury-Orange",
"landingPage": false,
"articleContent": "<div class=\"opl-cms\" style=\"color: rgb(0, 0, 0);font-family: &quot;Helvetica Neue&quot;, Arial, sans-serif;font-size: 14px;font-style: normal;font-variant-ligatures: normal;font-variant-caps: normal;font-weight: 400;letter-spacing: normal;orphans: 2;text-align: start;text-indent: 0px;text-transform: none;white-space: normal;widows: 2;word-spacing: 0px;-webkit-text-stroke-width: 0px;background-color: rgb(255, 255, 255);text-decoration-style: initial;text-decoration-color: initial;\">\n<ul style=\"list-style: none;padding: 0px;margin: 1em 0px 0.562502em;\"><li style=\"font-size: 1em;line-height: 1.334;margin-bottom: 0.562502em;padding-left: 13px;margin-top: 0.562502em;\">Termin płatności to 14 dni od daty wystawienia faktury.</li><li style=\"font-size: 1em;line-height: 1.334;margin-bottom: 0.562502em;padding-left: 13px;\">Jest podany zawsze na fakturze.</li></ul>\n</div>\n\n<p style=\"font-size: 14px;margin: 1em 0px 0.562502em;line-height: 1.334;color: rgb(0, 0, 0);font-family: &quot;Helvetica Neue&quot;, Arial, sans-serif;font-style: normal;font-variant-ligatures: normal;font-variant-caps: normal;font-weight: 400;letter-spacing: normal;orphans: 2;text-align: start;text-indent: 0px;text-transform: none;white-space: normal;widows: 2;word-spacing: 0px;-webkit-text-stroke-width: 0px;background-color: rgb(255, 255, 255);text-decoration-style: initial;text-decoration-color: initial;\">Swoje płatności sprawdzisz na bieżąco w<span> </span><a href=\"https://www.orange.pl/zaloguj.phtml\" style=\"background-color: transparent;color: rgb(0, 0, 0);text-decoration: underline;font-weight: 700;transition: color 0.2s ease 0s;\" target=\"_blank\">Mój Orange</a>, w sekcji:<span> </span><strong style=\"font-weight: 700;\">Faktury i płatności</strong>, a jeśli korzystasz ze starszej wersji Mój Orange w sekcji:<span> </span><strong style=\"font-weight: 700;\">Faktury i płatności</strong>, w zakładce:<span> </span><strong style=\"font-weight: 700;\">Moje rozliczenia</strong>.</p>",
"title": "Jaki jest termin płatności faktury Orange?"
},
{
"help": true,
"isPopular": false,
"urlName": "Co-oznacza-deklaracja-wpłaty",
"landingPage": false,
"articleContent": "<p style=\"font-size: 14px;margin: 0px 0px 0.562502em;line-height: 1.334;color: rgb(0, 0, 0);font-family: &quot;Helvetica Neue&quot;, Arial, sans-serif;font-style: normal;font-variant-ligatures: normal;font-variant-caps: normal;font-weight: 400;letter-spacing: normal;orphans: 2;text-align: start;text-indent: 0px;text-transform: none;white-space: normal;widows: 2;word-spacing: 0px;-webkit-text-stroke-width: 0px;background-color: rgb(255, 255, 255);text-decoration-style: initial;text-decoration-color: initial;\"><span style=\"font-size: 14px;\">Jeśli masz zablokowane usługi, ale:</span></p>\n\n<div class=\"opl-cms\" style=\"color: rgb(0, 0, 0);font-family: &quot;Helvetica Neue&quot;, Arial, sans-serif;font-size: 14px;font-style: normal;font-variant-ligatures: normal;font-variant-caps: normal;font-weight: 400;letter-spacing: normal;orphans: 2;text-align: start;text-indent: 0px;text-transform: none;white-space: normal;widows: 2;word-spacing: 0px;-webkit-text-stroke-width: 0px;background-color: rgb(255, 255, 255);text-decoration-style: initial;text-decoration-color: initial;\">\n<ul style=\"list-style: none;padding: 0px;margin: 1em 0px 0.562502em;\"><li style=\"font-size: 1em;line-height: 1.334;margin-bottom: 0.562502em;padding-left: 13px;margin-top: 0.562502em;\"><span style=\"font-size: 14px;\">dokonałeś już wpłaty lub</span></li><li style=\"font-size: 1em;line-height: 1.334;margin-bottom: 0.562502em;padding-left: 13px;\"><span style=\"font-size: 14px;\">w ciągu 24 godzin uregulujesz zaległą płatność</span></li></ul>\n</div>\n\n<p style=\"font-size: 14px;margin: 1em 0px 0.562502em;line-height: 1.334;color: rgb(0, 0, 0);font-family: &quot;Helvetica Neue&quot;, Arial, sans-serif;font-style: normal;font-variant-ligatures: normal;font-variant-caps: normal;font-weight: 400;letter-spacing: normal;orphans: 2;text-align: start;text-indent: 0px;text-transform: none;white-space: normal;widows: 2;word-spacing: 0px;-webkit-text-stroke-width: 0px;background-color: rgb(255, 255, 255);text-decoration-style: initial;text-decoration-color: initial;\"><span style=\"font-size: 14px;\">to możesz zadeklarować wpłatę i odblokować usługi.</span></p>",
"title": "Co oznacza deklaracja wpłaty?"
}
]
},
{
"categoryGroupName": "FAQ",
"categoryName": "Flex Family",
"categoryGroupCode": "faq",
"categoryCode": "Flex_Rodzina",
"topics": [
{
"help": true,
"isPopular": false,
"urlName": "Jak-mogę-zarządzać-kontem-użytkownika-w-grupie-Flex-Rodzina-Jakie-mam-możliwości",
"landingPage": false,
"apiScreenName": "FamilyScreen",
"articleContent": "Jako głowa Rodziny możesz: zmienić Plan użytkownika, zarządzać zgodami użytkownika, zarządzać ustawieniami numeru użytkownika (np. włączyć pocztę głosową lub zablokować połączenia z numerów zastrzeżonych), zmienić numer użytkownika, wymienić kartę SIM lub zgłosić blokadę kradzieżową.",
"title": "Jak mogę zarządzać kontem użytkownika w grupie Flex Rodzina? Jakie mam możliwości?"
},
{
"help": true,
"isPopular": true,
"urlName": "Kto-jest-właścicielem-numerów-w-ofercie-Flex-Rodzina-i-kto-za-nie-płaci",
"landingPage": false,
"apiScreenName": "FamilyScreen",
"articleContent": "Wszystkie numery w jednej Rodzinie muszą być zarejestrowane na jedną osobę. Płatności za Plany będą pobierane z jednej karty płatniczej, która zostanie podpięta do konta.",
"title": "Kto jest właścicielem numerów w ofercie Flex Rodzina i kto za nie płaci?"
},
{
"help": true,
"isPopular": true,
"urlName": "Jak-mogę-przenieść-numer-od-innego-operatora-do-Flex-Rodzina",
"landingPage": false,
"apiScreenName": "FamilyScreen",
"articleContent": "Wszystko załatwisz przez aplikację. Pamiętaj tylko, że numer, który przenosisz i dodajesz do Flex Rodzina, musi być zarejestrowany u obecnego operatora na Ciebie. Co ważne, kartę SIM, którą otrzymasz kurierem lub odbierzesz w salonie Orange, musisz samodzielnie aktywować w aplikacji, w swoim telefonie. Następnie dopiero po aktywacji Planu możesz przekazać ją użytkownikowi numeru. I może z niego śmiało korzystać!",
"title": "Jak mogę przenieść numer od innego operatora do Flex Rodzina?"
},
{
"help": true,
"isPopular": true,
"urlName": "Zapytaj-o-zakup-o-co-chodzi",
"landingPage": false,
"apiScreenName": "FamilyScreen",
"articleContent": "To Ty decydujesz, czy każda osoba z Twojej Rodziny może samodzielnie kupować dodatkowe usługi (np. Passy czy pakiety GB). Włącz opcję „Zapytaj o zakup”, żeby akceptować lub odrzucać prośby o zakupy dodatkowych usług przez osoby z Twojej grupy. Wyłącz opcję „Zapytaj o zakup”, jeżeli pozwalasz na kupowanie dodatkowych usług bez Twojej zgody. Możesz wybrać różne opcje dla różnych użytkowników. Pełna dowolność.",
"title": "„Zapytaj o zakup” – o co chodzi?"
},
{
"help": true,
"isPopular": false,
"urlName": "Jak-mogę-zrezygnować-z-oferty-rodzinnej",
"landingPage": false,
"apiScreenName": "FamilyScreen",
"articleContent": "To proste. Wystarczy kliknąć „Zakończ Plan” dla każdego numeru, z którego chcesz zrezygnować.",
"title": "Jak mogę zrezygnować z oferty rodzinnej?"
},
{
"help": true,
"isPopular": false,
"urlName": "Co-to-jest-Flex-Rodzina",
"landingPage": false,
"apiScreenName": "FamilyScreen",
"articleContent": "To oferta Flex, dzięki której możesz dodawać numery swoich bliskich do grupy Flex Rodzina. W świetnych cenach oczywiście, dzięki dodatkowym Planom, dostępnym wyłącznie w ofercie rodzinnej. Oprócz siebie, możesz dołączyć pięć dodatkowych numerów, np. dzieci czy swoich rodziców. A na dodatek możecie swobodnie przesyłać GB między sobą, gdyby komuś czegoś zabrakło.",
"title": "Co to jest Flex Rodzina?"
},
{
"help": true,
"isPopular": false,
"urlName": "Jak-mam-zgłosić-problem-z-numerem-użytkownika-w-mojej-grupie-Rodzina",
"landingPage": false,
"apiScreenName": "FamilyScreen",
"articleContent": "Daj nam znać na czacie i opisz, na czym polega problem użytkownika numeru. Pamiętaj, że jako właściciel grupy, tylko Ty masz dostęp do zarządzania numerem i zgłaszania uwag na czacie.",
"title": "Jak mam zgłosić problem z numerem użytkownika w mojej grupie Rodzina?"
}
]
},
{
"categoryGroupName": "FAQ",
"categoryName": "Order",
"categoryGroupCode": "faq",
"categoryCode": "Faq_9",
"topics": [
{
"help": true,
"isPopular": true,
"urlName": "Czy-mogę-zarejestrować-swój-numer-na-firmę",
"landingPage": false,
"articleContent": "Nie. Oferta Flex jest skierowana wyłącznie do konsumentów.",
"title": "Czy mogę zarejestrować swój numer na firmę?"
},
{
"help": true,
"isPopular": false,
"urlName": "Dlaczego-nie-mogę-przenieść-swojego-numeru-z-Orange-do-Flex",
"landingPage": false,
"articleContent": "Jest kilka opcji: do końca umowy w Orange zostało Ci więcej niż 180 dni; Twój numer jest zarejestrowany na firmę lub aktywny w ofercie dla firm lub masz aktualnie ofertę Orange Love lub rabaty za łączenie usług w Orange.<br><br>Masz wątpliwości? Zadzwoń na infolinię *100 i dopytaj o szczegóły.",
"title": "Dlaczego nie mogę przenieść swojego numeru z Orange do Flex?"
},
{
"help": true,
"isPopular": false,
"urlName": "Jak-dostarczycie-mi-kartę-SIM",
"landingPage": false,
"articleContent": "Kurierem! Przesyłka zostanie wręczona wyłącznie zamawiającemu, czyli osobie, która jest właścicielem konta w aplikacji Orange Flex (i potwierdzi to pokazując swój dowód osobisty).",
"title": "Jak dostarczycie mi kartę SIM?"
},
{
"help": true,
"isPopular": false,
"urlName": "Nie-widzę-swojej-przesyłki-na-stronie",
"landingPage": false,
"articleContent": "Nie jesteś w stanie znaleźć swojej przesyłki na stronach DPD, czyli tutaj: <a href=\"http://www.dpd.com.pl\" target=\"_blank\">www.dpd.com.pl</a> (status przesyłki) lub <a href=\"https://mojapaczka.dpd.com.pl/login\" target=\"_blank\">www.mojapaczka.dpd.com.pl</a> (zarządzanie dostawą)? W takim razie: może sprawdzasz za wcześnie? Twoja przesyłka mogła nie zostać jeszcze wydana z magazynu lub DPD jeszcze jej nie zarejestrowało. Poczekaj parę godzin i sprawdź jeszcze raz. SMS o zapakowanej przesyłce przyszedł wczoraj, a Ty nadal nie widzisz swojego zamówienia na stronach DPD? Daj nam znać na czacie – sprawdzimy, co i jak!",
"title": "Nie widzę swojej przesyłki na stronie!"
},
{
"help": true,
"isPopular": false,
"urlName": "Czy-dowiem-się-kiedy-dostanę-moją-przesyłkę",
"landingPage": false,
"articleContent": "<span style=\"font-family: arial,sans-serif;\">Jasne, o ile mamy Twój numer kontaktowy. Damy znać, gdy <span style=\"color: black;\">spak</span>ujemy Twoją<span style=\"color: black;\"> przesyłk</span>ę i prześlemy Ci numer przewozowy, dzięki któremu sprawdzisz, gdzie się znajduje. W dniu dostarczenia zamówienia dostaniesz SMS-a z numerem telefonu do kuriera i linkiem do strony, na której możesz śledzić status swojej przesyłki.</span>",
"title": "Czy dowiem się, kiedy dostanę moją przesyłkę?"
}
]
},
{
"categoryGroupName": "FAQ",
"categoryName": "Self managing of account",
"categoryGroupCode": "faq",
"categoryCode": "Faq_10",
"topics": [
{
"help": true,
"isPopular": true,
"urlName": "Czy-mogę-zarejestrować-swój-numer-na-firmę",
"landingPage": false,
"articleContent": "Nie. Oferta Flex jest skierowana wyłącznie do konsumentów.",
"title": "Czy mogę zarejestrować swój numer na firmę?"
},
{
"help": true,
"isPopular": false,
"urlName": "Dlaczego-nie-mogę-przenieść-swojego-numeru-z-Orange-do-Flex",
"landingPage": false,
"articleContent": "Jest kilka opcji: do końca umowy w Orange zostało Ci więcej niż 180 dni; Twój numer jest zarejestrowany na firmę lub aktywny w ofercie dla firm lub masz aktualnie ofertę Orange Love lub rabaty za łączenie usług w Orange.<br><br>Masz wątpliwości? Zadzwoń na infolinię *100 i dopytaj o szczegóły.",
"title": "Dlaczego nie mogę przenieść swojego numeru z Orange do Flex?"
},
{
"help": true,
"isPopular": false,
"urlName": "Jak-mogę-wymienić-swoją-kartę-SIM",
"landingPage": false,
"articleContent": "Wejdź do zakładki „Karty SIM”, odszukaj kartę przypisaną do swojego numeru, a następnie wybierz: „Wymień”. Nową kartę możesz odebrać w Salonie lub zamówić kurierem.",
"title": "Jak mogę wymienić swoją kartę SIM?"
},
{
"help": true,
"isPopular": false,
"urlName": "Do-czego-służą-PIN-logowania-TouchID-i-FaceID",
"landingPage": false,
"articleContent": "To trzy sposoby zabezpieczenia dostępu do aplikacji Flex. Po włączeniu aplikacji musisz podać swój PIN aplikacji, zeskanować odcisk palca (TouchID) lub skorzystać z funkcji rozpoznawania twarzy (FaceID). Dzięki temu Twoje konto jest bezpieczne – nawet wtedy, gdy Twój telefon trafi w niepowołane ręce. Pamiętaj! Po wylogowaniu się musisz jeszcze raz wybrać metodę zabezpieczenia swojego konta.",
"title": "Do czego służą PIN logowania, TouchID i FaceID?"
}
]
},
{
"categoryGroupName": "FAQ",
"categoryName": "Technical",
"categoryGroupCode": "faq",
"categoryCode": "Faq_11",
"topics": [
{
"help": true,
"isPopular": false,
"urlName": "Mam-problem-z-wykonywaniem-odbieraniem-połączeń-Co-mogę-zrobić",
"landingPage": false,
"articleContent": "Upewnij się, że Twój Plan jest aktywny. Jeśli tak, wyłącz i włącz telefon. Druga opcja: przełóż kartę SIM do innego urządzenia i spróbuj zadzwonić jeszcze raz.",
"title": "Mam problem z wykonywaniem / odbieraniem połączeń. Co mogę zrobić?"
},
{
"help": true,
"isPopular": true,
"urlName": "Internet-w-moim-telefonie-nie-działa-Co-mogę-zrobić",
"landingPage": false,
"articleContent": "<span style=\"\">Najpierw sprawdź, czy masz jeszcze środki w ramach swojego pakietu GB. Pamiętaj, że w każdej chwili możesz sobie dokupić dodatkowy pakiet. </span><span style=\"\">Jeśli zostały Ci GB do wykorzystania, a mimo to nie możesz połączyć się z Internetem, sprawdź kilka rzeczy: </span><span style=\"\">upewnij się, że masz włączoną transmisję danych w telefonie, </span><span style=\"\">wyłącz i włącz telefon, </span><span style=\"\">przełóż kartę SIM do innego telefonu i sprawdź, czy teraz możesz połączyć się z siecią.</span>",
"title": "Internet w moim telefonie nie działa. Co mogę zrobić?"
},
{
"help": true,
"isPopular": false,
"urlName": "Domowe-Wi-Fi-jest-niestabilne",
"landingPage": false,
"articleContent": "<div class=\"opl-knowledge2__box\" style=\"margin-left: -15px;margin-right: -15px;color: rgb(0, 0, 0);font-family: &quot;Helvetica Neue&quot;, Arial, sans-serif;font-size: 14px;font-style: normal;font-variant-ligatures: normal;font-variant-caps: normal;font-weight: 400;letter-spacing: normal;orphans: 2;text-align: start;text-indent: 0px;text-transform: none;white-space: normal;widows: 2;word-spacing: 0px;-webkit-text-stroke-width: 0px;background-color: rgb(255, 255, 255);text-decoration-style: initial;text-decoration-color: initial;\">\n<div class=\"opl-knowledge2__box-title g-gray4-bg opl-word-wrap\" style=\"background: rgb(204, 204, 204) !important;overflow-wrap: break-word;padding: 12px 20px;\">\n<p class=\"u-font-bold\" style=\"font-size: 1em;margin: 0px;line-height: 1.334;font-weight: 700 !important;padding-bottom: 0px;\">Ważne</p>\n</div>\n\n<div class=\"opl-knowledge2__box-content g-gray4-bg\" style=\"background: rgb(204, 204, 204) !important;margin-top: 3px;padding: 20px;\">\n<div class=\"opl-cms\">\n<ul style=\"list-style: none;padding: 0px;margin: 1em 0px 0.562502em;\"><li style=\"font-size: 1em;line-height: 1.334;margin-bottom: 0.562502em;padding-left: 13px;margin-top: 0.562502em;\">Technologia Wi-Fi, choć wygodna, jest bardzo podatna na zakłócenia z otoczenia oraz ograniczona możliwościami Twoich urządzeń.</li><li style=\"font-size: 1em;line-height: 1.334;margin-bottom: 0.562502em;padding-left: 13px;\">Z tego względu Orange gwarantuje jedynie prędkość łącza w połączeniu przewodowym</li></ul>\n</div>\n</div>\n</div>\n\n<div class=\"opl-cms\" id=\"yui_patched_v3_11_0_1_1577956210903_299\" style=\"color: rgb(0, 0, 0);font-family: &quot;Helvetica Neue&quot;, Arial, sans-serif;font-size: 14px;font-style: normal;font-variant-ligatures: normal;font-variant-caps: normal;font-weight: 400;letter-spacing: normal;orphans: 2;text-align: start;text-indent: 0px;text-transform: none;white-space: normal;widows: 2;word-spacing: 0px;-webkit-text-stroke-width: 0px;background-color: rgb(255, 255, 255);text-decoration-style: initial;text-decoration-color: initial;\">\n<div class=\"u-spacing-l\" id=\"yui_patched_v3_11_0_1_1577956210903_296\" style=\"margin-bottom: 20px !important;\">\n<div class=\"opl-section opl-section--togglable opl-section--inner-cut is-expanded\" id=\"yui_patched_v3_11_0_1_1577956210903_294\" style=\"padding: 20px 0px 0px;\">\n<div class=\"opl-section__header u-no-padding-b\" id=\"yui_patched_v3_11_0_1_1577956451146_337\" style=\"padding-bottom: 20px;padding-left: 35px;\">\n<div class=\"l-row\" id=\"yui_patched_v3_11_0_1_1577956451146_336\" style=\"max-width: none;margin-left: -10px;margin-right: -10px;\">\n<div class=\"l-col l-col-12\" id=\"yui_patched_v3_11_0_1_1577956451146_335\" style=\"box-sizing: border-box;width: 787.662px;float: left;padding-left: 10px;padding-right: 10px;min-height: 1px;\">\n<p class=\"opl-section__heading h6 u-small-no-padding\" style=\"font-size: 1em;margin: 0px 0px 0.562502em;line-height: normal;font-family: &quot;Helvetica Neue&quot;, Arial, sans-serif;font-weight: 700;color: rgb(0, 0, 0);\">Sprawdź, czy problem z rozłączaniem internetu występuje także w połączeniu przewodowym?</p>\n<a class=\"opl-section__expander-trigger slim\" id=\"yui_patched_v3_11_0_1_1577956210903_296-control-0\" href=\"https://www.orange.pl/omnibook/domowe-wi-fi-jest-niestabilne-rozlacza-sie#\" style=\"background-color: transparent;color: rgb(0, 0, 0);text-decoration: none !important;font-weight: 700;transition: color 0.2s ease 0s;top: -22px;right: 18px;bottom: -15px;left: -20px;overflow: hidden;\" target=\"_blank\"><span class=\"opl-section__text-hide\" style=\"left: -9999px;display: block;\">zwiń sekcję Pytanie ?</span></a></div>\n</div>\n</div>\n\n<div class=\"opl-section__content\" id=\"yui_patched_v3_11_0_1_1577956210903_293\" style=\"display: block;padding: 0px !important;\">\n<div class=\"opl-section__content-inner opl-section__content-inner--spacing-right u-no-padding-b\" id=\"yui_patched_v3_11_0_1_1577956210903_292\" style=\"padding: 0px 20px 1.28571em 35px;\">\n<p class=\"u-small-no-padding u-padding-top-s\" style=\"font-size: 1em;margin: 0px 0px 0.562502em;line-height: 1.334;padding-top: 5px !important;\">Podłącz Twoje urządzenie kablem Ethernet do modemu (jeśli takie połączenie jest możliwe, np. w przypadku laptopa) i sprawdź, czy nadal masz problemy z rozłączaniem internetu.</p>\n\n<p class=\"u-small-no-padding u-padding-top-s\" style=\"font-size: 1em;margin: 1em 0px 0.562502em;line-height: 1.334;padding-top: 5px !important;\">Jeśli problemy z rozłączaniem internetu występują:</p>\n\n<div class=\"opl-cms\" id=\"yui_patched_v3_11_0_1_1577956210903_291\">\n<ul id=\"yui_patched_v3_11_0_1_1577956210903_290\" style=\"list-style: none;padding: 0px;margin: 1em 0px 0.562502em;\"><li class=\"u-small-no-padding u-padding-top-s\" id=\"yui_patched_v3_11_0_1_1577956210903_288\" style=\"font-size: 1em;line-height: 1.334;padding-top: 5px !important;margin-bottom: 0.562502em;padding-left: 13px;margin-top: 0.562502em;\"><strong style=\"font-weight: 700;\">zarówno po Wi-Fi i po przewodzie</strong>:\n\n\t<ul id=\"yui_patched_v3_11_0_1_1577956210903_287\" style=\"list-style: none;padding: 0px;margin: 0px;\"><li class=\"u-small-no-padding u-padding-top-s\" style=\"font-size: 1em;line-height: 1.334;padding-top: 5px !important;margin-bottom: 0.562502em;padding-left: 13px;margin-top: 0.562502em;\">sprawdź, czy kable nie są uszkodzone i czy są prawidłowo podłączone do modemu</li><li class=\"u-small-no-padding u-padding-top-s\" style=\"font-size: 1em;line-height: 1.334;padding-top: 5px !important;margin-bottom: 0.562502em;padding-left: 13px;\">jeśli masz modem Livebox lub FunBox - przeprowadź diagnostykę za pomocą<span> </span><a href=\"https://www.orange.pl/omnibook/moj-funbox-aplikacja\" style=\"background-color: transparent;color: rgb(0, 0, 0);text-decoration: underline;font-weight: 700;transition: color 0.2s ease 0s;\" target=\"_blank\">aplikacji Mój FunBox</a>,</li><li class=\"u-small-no-padding u-padding-top-s\" style=\"font-size: 1em;line-height: 1.334;padding-top: 5px !important;margin-bottom: 0.562502em;padding-left: 13px;\">o jeśli żadne rozwiązanie nie pomogło -<span> </span><a href=\"https://orange.pl/kontakt\" style=\"background-color: transparent;color: rgb(0, 0, 0);text-decoration: underline;font-weight: 700;transition: color 0.2s ease 0s;\" target=\"_blank\">skontaktuj się z nami</a>.</li></ul>\n\t</li></ul>\n\n<div class=\"u-small-no-padding u-padding-top-s\" style=\"font-size: 1em;line-height: 1.334;margin-bottom: 0.562502em;padding-left: 13px;padding-top: 5px !important;\"><strong style=\"font-weight: 700;\">tylko po Wi-Fi</strong>: przejdź do kolejnego pytania.</div>\n</div>\n</div>\n</div>\n</div>\n</div>\n</div>",
"title": "Domowe Wi-Fi jest niestabilne"
}
]
},
{
"categoryGroupName": "FAQ",
"categoryName": "Extra SIM card",
"categoryGroupCode": "faq",
"categoryCode": "Faq_4",
"topics": [
{
"help": true,
"isPopular": false,
"urlName": "Czy-dodatkowa-karta-SIM-działa-również-w-roamingu",
"landingPage": false,
"articleContent": "Ze względu na brak wsparcia dla tego rozwiązania u naszych operatorów zagranicznych, karta dodatkowa nie działa za granicą. Jeśli Twoja dodatkowa karta SIM została w Polsce, dla Twojego bezpieczeństwa odbieranie połączeń, MMS-ów i SMS-ów będą na niej wyłączone – dopóki nie wrócisz do kraju.",
"title": "Czy dodatkowa karta SIM działa również w roamingu?"
},
{
"help": true,
"isPopular": false,
"urlName": "Czy-mogę-pobrać-dodatkową-kartę-jako-eSIM-i-używać-jej-w-Apple-Watch",
"landingPage": false,
"articleContent": "Nie, aktualnie dodatkowa karta SIM jest dostępna tylko w wersji standardowej (fizyczna karta SIM). Intensywnie pracujemy, żeby jak najszybciej udostępnić ją również w formie eSIM! Sprawdzaj informacje na naszej stronie flex.orange.pl. Damy znać, jak coś się zmieni w tym temacie!",
"title": "Czy mogę pobrać dodatkową kartę jako eSIM i używać jej w Apple Watch?"
},
{
"help": true,
"isPopular": false,
"urlName": "Jak-zamówić-dodatkową-kartę-SIM",
"landingPage": false,
"articleContent": "To proste! Wejdź w Mój Profil, a następnie w kategorię Karty SIM i dodaj dodatkową kartę. Możesz zdecydować, czy chcesz odebrać ją w salonie czy poczekać na dostawę kurierem. Wybierz też przeznaczenie swojej karty dodatkowej – dzwonienie, pisanie i surfowanie lub tylko Internet.<br> ",
"title": "Jak zamówić dodatkową kartę SIM?"
},
{
"help": true,
"isPopular": true,
"urlName": "Jak-działa-dodatkowa-karta-SIM",
"landingPage": false,
"articleContent": "Najprościej mówiąc. To dodatkowa karta z tym samym numerem telefonu, z którego korzystasz w Orange Flex na co dzień. Możesz ją zamówić po aktywacji swojej oferty (czyli swojego Planu) i korzystać z niej w dowolnym urządzeniu. No, oczywiście w takim, które obsługuje karty SIM. Możesz zdecydować, czy Twoja dodatkowa karta będzie służyła do dzwonienia, SMS-owania i Internetu, czy tylko do korzystania z transmisji danych.",
"title": "Dodatkowa karta SIM - co to w ogóle jest?"
},
{
"help": true,
"isPopular": true,
"urlName": "Jak-działa-dodatkowa-karta-SIM1",
"landingPage": false,
"articleContent": "Dodatkowa karta SIM działa tak samo jak Twoja karta główna, czyli wybrane przez Ciebie usługi są aktywne (wykonywanie i odbieranie połączeń, SMS-ów, MMS-ów i korzystanie z Internetu albo wyłącznie transmisja danych).<br>Czyli jak to wygląda w praktyce (jeżeli wybiorę kartę SIM do wszystkiego)?<br>Kiedy ktoś do Ciebie zadzwoni to oba urządzenia będą dzwonić jednocześnie. Ty decydujesz, które odbierzesz. Tak samo w przypadku SMS-ów i MMS-ów. Jeśli to Ty chcesz zadzwonić lub wysłać SMS-a – możesz to zrobić z urządzenia, które akurat masz pod ręką. Osoba, do której dzwonisz zobaczy ten sam numer telefonu :)",
"title": "Jak działa dodatkowa karta SIM?"
}
]
},
{
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"topics": [
{
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"isPopular": true,
"urlName": "Jakie-usługi-mogę-aktywować-żeby-korzystać-z-połączeń-międzynarodowych",
"landingPage": false,
"articleContent": "Aby dzwonić na numery międzynarodowe, aktywuj jeden z dedykowanych pakietów: Strefa UE Plus, Strefa Standard, Strefa Egzotyczna.",
"title": "Jakie usługi mogę aktywować, żeby korzystać z połączeń międzynarodowych?"
},
{
"help": true,
"isPopular": false,
"urlName": "Czy-mam-jakieś-ograniczenia-w-korzystaniu-z-roamingu-poza-UE",
"landingPage": false,
"articleContent": "Chcesz korzystać z roamingu poza Unią Europejską? Wybierz pakiet minut, które są wymienne na na SMS-y i MMS-y (1 minuta to 1 wiadomość) oraz pakiety danych. Lista krajów w których możesz aktualnie korzystać z naszych usług jest dostępna w aplikacji. W niektórych krajach wciąż pracujemy nad dostępnością usługi roamingu dla Ciebie. Na bieżąco uzupełniamy listę krajów dostępną w wyszukiwarce w aplikacji, żebyś mógł korzystać z usług Flex wszędzie tam, gdzie chcesz pojechać.",
"title": "Czy mam jakieś ograniczenia w korzystaniu z roamingu poza UE?"
}
]
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}
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