bot.js

client.on('messageReactionAdd', async (reaction, user, channel, message, TextChannel) => {
    if (user.bot) return;
    if (reaction.emoji.name === '📩') {
        const ticketConfig = await TicketConfig.findOne({ where: { messageId: reaction.message.id } });
        if (ticketConfig) {
            const findTicket = await Ticket.findOne({ where: { authorId: user.id, resolved: false } });
            if (findTicket) user.send('Please find your open ticket in the discord for help.') && reaction.users.remove(user.id);
            else {
                console.log('Creating ticket');
                try {
                    const roleIdsString = ticketConfig.getDataValue('roles');
                    console.log("role id string")
                    console.log(roleIdsString);
                    const roleIds = JSON.parse(roleIdsString);
                    console.log("roleIds below")
                    console.log(roleIds);
                    const permissions = roleIds.map((id) => ({ allow: 'VIEW_CHANNEL', id }));
                    const channel = await reaction.message.guild.channels.create('dev', {
                        parent: ticketConfig.getDataValue('parentId'),
                        permissionOverwrites: [
                            { deny: 'VIEW_CHANNEL', id: reaction.message.guild.id },
                            { allow: 'SEND_MESSAGES', id: user.id },
                            { allow: 'VIEW_CHANNEL', id: user.id },
                            ...permissions
                        ]

                    });
                    reaction.users.remove(user.id)
                    const ticketlog = ticketConfig.getDataValue('loggingChannelId');
                    console.log(ticketlog)
                    (await client.channels.fetch(ticketlog)).send("test")
                    const msg = await channel.send("<@" + (user.id) + ">" + '\nPlease explain what you need support with - Our Moderator Team will get back to you as soon as possible.\nReact below with the 🚫 emoji to close this ticket. ');
                    const msgCategory = await channel.send(SupportMSG)
                    await msg.react('🚫');
                    await msgCategory.react('1️⃣'),
                    await msgCategory.react('2️⃣'),
                    await msgCategory.react('3️⃣'),
                    await msgCategory.react('4️⃣');
                    msg.pin();


                    const ticket = await Ticket.create({
                        authorId: user.id,
                        channelId: channel.id,
                        guildId: reaction.message.guild.id,
                        resolved: false,
                        closedMessageId: msg.id
                    });

                    const ticketId = String(ticket.getDataValue('ticketId')).padStart(4, 0);
                    await channel.edit({ name: `dev-${ticketId}` })


                } catch (err) {
                    console.log(err);
                    client.users.cache.get(owner).send(err);
                }