chuckadams · September 11, 2025 16:15
diff --git a/wp_hosting_survey.txt b/wp_hosting_survey.txt
 What is the name of your company, as you would like it to appear?
 What year was your company founded?
 Link to your Five For the Future pledge on WordPress.org
 In 60 words or fewer, why should a prospective customer host their WordPress site with you?
 What is the URL of the WordPress-specific landing page you'd want us to link to?
 What languages do you provide service in, and please link to the ideal landing pages for each language you'd like to be included on.
 If a customer were signing up for a single site for 12 months, what's the minimum they would pay? (Rounded to nearest $USD.)
 How many employees does your company currently have?
 How does that break down in terms of roles?
 Approximately how many 30-day-active paying customers do you have?
 How many net paying customers are you gaining or losing each month?
 Exactly how many WordPress installations do you currently host?
 About what % of your customers run WordPress?
 Please describe your technology stack, and why you prefer it.
 What version of PHP do you install by default?
 What is the oldest version of PHP available to customers?
 What is the highest version of PHP currently available to customers?
 Which database do you install by default?
 What database version do you install by default?
 What is the highest version of your default database currently available to customers?
 Do you offer direct SSH access?
 What is your default upload_max_filesize in megabytes?
 What is your default post_max_size in megabytes?
 What is your default PHP memory limit, in megabytes?
 Describe your approach to performance optimization. What features/tools/optimizations (e.g., page caching, etc.) are included or available as add-ons?
 Do you provide a CDN integration by default?
 Do you provide free SSL certificates?
 Is 100% of the code included or promoted with your WordPress installer GPL or GPL-compatible?
 Please list each plugin included with your WordPress auto-installer or onboarding experience, whether they are activated or not, and any other code that runs automatically (included) with your installer.
 Please provide a breakdown of which versions of WordPress you are hosting, using https://wordpress.org/about/stats/ as an example.
 Please describe how upgrades work (automatically or not) for your WordPress customers—including core, plugins, themes, and system software.
 How many hours after release is the latest version of WordPress available from your WordPress auto-installer?
 How many hours after release are WordPress sites upgraded to the latest version? (Skip if no auto-upgrades.)
 Do you make beta versions of WordPress available to customers?
 Describe your backup routines for your customers.
 Is there anything else about your technology that you want to add for us to consider?
 If a customer's WordPress site is hacked, how would your support help them? Please specify whether you scan proactively, or if customers discover the hack and then seek support.
 Do you proactively scan for vulnerabilities/CVEs and remediate compromised sites? If a customer's WordPress site is compromised, do you alert them proactively or does the customer need to contact support first?
 Do you provide Two Factor Authentication as an option for hosting customers?
 If you have had a security incident in the past 18 months that required notice to customers, provide a link to that notice.
 Do you disable any core features (revisions, XML-RPC, File Editor, or any others) by default? If so, which features and why?
 Do you provide staging environments?
 How many steps (clicks) are required to get from your homepage/landing page to the WordPress dashboard?
 Separate from bundling third-party plugins, do you customize the wp-admin experience in any way? How (e.g., custom dashboard or onboarding wizard, additional features enabled/disabled, etc.?
 Do you offer domain registration?
 Do you offer free trials (separate from a liberal refund policy)?
 Describe any special configurations, tooling, or add-ons available for ecommerce sites.
 Do you offer your own payment processor, or an integration with a third-party, as a default solution for ecommerce sites?
 Link to your gallery of screenshots taken from a desktop device.
 Link to your gallery of screenshots taken from a mobile device.
 How can customers contact you for support?
 Describe the average support response time per channel (email, live chat, etc.).
 Do you provide any SLAs or guaranteed uptime? Describe.
 Link to your public status/disaster recovery page
	What is the name of your company, as you would like it to appear?
	What year was your company founded?
	Link to your Five For the Future pledge on WordPress.org
	In 60 words or fewer, why should a prospective customer host their WordPress site with you?
	What is the URL of the WordPress-specific landing page you'd want us to link to?
	What languages do you provide service in, and please link to the ideal landing pages for each language you'd like to be included on.
	If a customer were signing up for a single site for 12 months, what's the minimum they would pay? (Rounded to nearest $USD.)
	How many employees does your company currently have?
	How does that break down in terms of roles?
	Approximately how many 30-day-active paying customers do you have?
	How many net paying customers are you gaining or losing each month?
	Exactly how many WordPress installations do you currently host?
	About what % of your customers run WordPress?
	Please describe your technology stack, and why you prefer it.
	What version of PHP do you install by default?
	What is the oldest version of PHP available to customers?
	What is the highest version of PHP currently available to customers?
	Which database do you install by default?
	What database version do you install by default?
	What is the highest version of your default database currently available to customers?
	Do you offer direct SSH access?
	What is your default upload_max_filesize in megabytes?
	What is your default post_max_size in megabytes?
	What is your default PHP memory limit, in megabytes?
	Describe your approach to performance optimization. What features/tools/optimizations (e.g., page caching, etc.) are included or available as add-ons?
	Do you provide a CDN integration by default?
	Do you provide free SSL certificates?
	Is 100% of the code included or promoted with your WordPress installer GPL or GPL-compatible?
	Please list each plugin included with your WordPress auto-installer or onboarding experience, whether they are activated or not, and any other code that runs automatically (included) with your installer.
	Please provide a breakdown of which versions of WordPress you are hosting, using https://wordpress.org/about/stats/ as an example.
	Please describe how upgrades work (automatically or not) for your WordPress customers—including core, plugins, themes, and system software.
	How many hours after release is the latest version of WordPress available from your WordPress auto-installer?
	How many hours after release are WordPress sites upgraded to the latest version? (Skip if no auto-upgrades.)
	Do you make beta versions of WordPress available to customers?
	Describe your backup routines for your customers.
	Is there anything else about your technology that you want to add for us to consider?
	If a customer's WordPress site is hacked, how would your support help them? Please specify whether you scan proactively, or if customers discover the hack and then seek support.
	Do you proactively scan for vulnerabilities/CVEs and remediate compromised sites? If a customer's WordPress site is compromised, do you alert them proactively or does the customer need to contact support first?
	Do you provide Two Factor Authentication as an option for hosting customers?
	If you have had a security incident in the past 18 months that required notice to customers, provide a link to that notice.
	Do you disable any core features (revisions, XML-RPC, File Editor, or any others) by default? If so, which features and why?
	Do you provide staging environments?
	How many steps (clicks) are required to get from your homepage/landing page to the WordPress dashboard?
	Separate from bundling third-party plugins, do you customize the wp-admin experience in any way? How (e.g., custom dashboard or onboarding wizard, additional features enabled/disabled, etc.?
	Do you offer domain registration?
	Do you offer free trials (separate from a liberal refund policy)?
	Describe any special configurations, tooling, or add-ons available for ecommerce sites.
	Do you offer your own payment processor, or an integration with a third-party, as a default solution for ecommerce sites?
	Link to your gallery of screenshots taken from a desktop device.
	Link to your gallery of screenshots taken from a mobile device.
	How can customers contact you for support?
	Describe the average support response time per channel (email, live chat, etc.).
	Do you provide any SLAs or guaranteed uptime? Describe.
	Link to your public status/disaster recovery page
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