Auto-Assign KB Support Ticket to EDD FES Vendor, based on the Download/Product Submitted

kbs-edd-fes.php

<?php

if ( class_exists( 'KB_Support' ) ) {
	
	/**
	 * 	Allow Vendors to Manage Tickets (Make them Support Agents)
	 *  
	 *  @since 1.0
	 *  @return array
	 */	
	function kbs_edd_fes_allow_vendor_ticket_management( $roles ) {
		
		if ( ! function_exists( 'EDD_FES' ) ) return $roles;
		
		// Add FES Vendor Roles
		$roles[] = 'shop_vendor';
		$roles[] = 'shop_manager';
		$roles[] = 'shop_worker';

		return $roles;
	}
	add_filter( 'kbs_agent_user_roles', 'kbs_edd_fes_allow_vendor_ticket_management' );	
	
	/**
	 *  Auto-Assign the Ticket to the Download/Product Vendor
	 *  
	 *  @since 1.0
	 *  @return void
	 */
	function kbs_edd_fes_assign_vendor_support_agent ( $ticket_data = array() ) {

		if ( ! function_exists( 'EDD_FES' ) ) return $ticket_data;
		
		if ( ! array_key_exists( 'edd_downloads', $ticket_data ) || empty( $ticket_data['edd_downloads'] ) ) return $ticket_data;
		
		$downloads = $ticket_data['edd_downloads'];
		$vendor_ids = array();
		
		if ( is_array( $downloads ) ) {
			
			foreach ( $downloads as $download_id ) {
				
				$post      = get_post( $download_id );
				$vendor_id = $post->post_author; // Vendor's WP User ID
				
				// Skip if they are not a vendor
				if ( ! EDD_FES()->vendors->user_is_vendor( $vendor_id ) ) continue;

				// Add vendor to list, if not already added
				if ( ! in_array( $vendor_id, $vendor_ids ) ) $vendor_ids[] = $vendor_id;
				
			}
			
		}		
		
		$single_vendor = ( count( $vendor_ids ) > 1 ) ? false : true;
		$agent_id = $vendor_ids[0];
		
		// Assign to multiple vendors/agents
		if ( ! $single_vendor ) {
			$ticket_data['agents'] = $vendor_ids;
		}
			
		$ticket_data['agent_id'] = $agent_id; // Assign ticket to Vendor
		
		return $ticket_data;

	}
	add_filter( 'kbs_add_ticket_data', 'kbs_edd_fes_assign_vendor_support_agent', 99, 1 );
	
}

?>

if ( ! $single_vendor ) {
	$ticket_data['agents'] = $vendor_ids;
}

The KBS_Ticket class will take care of everything else as part of the ticket creation process including removing the $agent_id from the $vendor_ids array