flex_deploy.tf

terraform {
  required_providers {
    twilio = {
      source  = "RJPearson94/twilio"
      version = ">= 0.2.1"
    }
  }
}

provider "twilio" {
  account_sid = ""
  auth_token  = ""
}

resource "twilio_phone_number" "phone_number" {
  account_sid = ""
  area_code   = "413"

  voice {
    url = twilio_studio_flow.flow.webhook_url
  }

}

data "twilio_taskrouter_workspace" "workspace" {
  sid = ""
}

data "twilio_taskrouter_task_queue" "everyone_queue" {
  workspace_sid = data.twilio_taskrouter_workspace.workspace.sid
  sid           = ""

}

data "twilio_taskrouter_task_channel" "voice" {
  workspace_sid = data.twilio_taskrouter_workspace.workspace.sid
  sid           = ""
}

resource "twilio_taskrouter_workflow" "did_workflow" {
  workspace_sid = data.twilio_taskrouter_workspace.workspace.sid
  friendly_name = "Test Workflow"
  configuration = <<EOF
{
        "task_routing": {
            "filters": [
                {
                    "filter_friendly_name": "Match By Worker Phone Number",
                    "expression": "1==1",
                    "targets": [
                        {
                            "queue": "${data.twilio_taskrouter_task_queue.everyone_queue.sid}",
                            "expression": "task.phone_number CONTAINS worker.phone_number",
                            "timeout": 60,
                            "skip_if": "1==1"
                        },
                        {
                            "queue": "${data.twilio_taskrouter_task_queue.everyone_queue.sid}"
                        }
                    ]
                }
            ],
            "default_filter": {
                "queue": "${data.twilio_taskrouter_task_queue.everyone_queue.sid}"
            }
        }
    }
EOF
}

resource "twilio_studio_flow" "flow" {
  friendly_name = "Test studio flow"
  status        = "draft"
  definition    = <<EOF
{
  "description": "Direct Inbound",
  "states": [
      {
      "name": "Trigger",
      "type": "trigger",
      "transitions": [
          {
          "event": "incomingMessage"
          },
          {
          "next": "Welcome",
          "event": "incomingCall"
          },
          {
          "event": "incomingRequest"
          }
      ],
      "properties": {
          "offset": {
          "x": 40,
          "y": -120
          }
      }
      },
      {
      "name": "ConnectToAgentByDID",
      "type": "send-to-flex",
      "transitions": [
          {
          "event": "callComplete"
          },
          {
          "event": "failedToEnqueue"
          },
          {
          "event": "callFailure"
          }
      ],
      "properties": {
          "offset": {
          "x": 70,
          "y": 330
          },
          "workflow": "${twilio_taskrouter_workflow.did_workflow.sid}",
          "channel": "${data.twilio_taskrouter_task_channel.voice.sid}",
          "attributes": "{\n\"name\": \"{{trigger.call.From}}\" ,\n\"phone_number\": \"{{trigger.call.To}}\",\n\"type\": \"inbound\", \n\"direction\": \"inbound\"}"
      }
      },
      {
      "name": "Welcome",
      "type": "say-play",
      "transitions": [
          {
          "next": "ConnectToAgentByDID",
          "event": "audioComplete"
          }
      ],
      "properties": {
          "voice": "Polly.Joanna",
          "offset": {
          "x": 60,
          "y": 70
          },
          "loop": 1,
          "say": "    ",
          "language": "en-US"
      }
      }
  ],
  "initial_state": "Trigger",
  "flags": {
      "allow_concurrent_calls": true
  }
}
EOF
  validate      = true
}