drewr/turn-up-ticket.md

Created December 6, 2025 16:50

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name	Turn-Up Ticket
about	Procedure for managing changes in production.
title	[turn-up] <Summary>
labels
assignees

Link to this issue from any pull requests that contain the actual change. Reviewers should consider this ticket as part of their code review. The "Validate" step, in particular, is a great place to help out.

Prepare

< Prepare X. >
< ... >
Open the service dashboard.
< Note the Key Metric. Ideally, there is a number somewhere that measures the success of this change. >
All done. Proceed to Rollout.

Rollout

Validate

If validation fails, proceed to rollback (or remediation, at your discretion). Consider getting a second opinion if choosing not to roll back.

< Observe the Key Metric. >
< Exploratory testing. Ideally, state here, in advance, the test steps. >
All clear. Close this issue.

Rollback

< Revert #XXXXX. >
Record an entry in the Changelog.
< Confirm impact is resolved. >