Freshdesk Django integration

django freshdesk integration

#settings.py

FRESHDESK_URL = 'YOUR FRESHDESK URL'

FRESHDESK_SECRET_KEY = 'YOUR Single Sign On KEY' # you can find admin->security inside freshdesk admin


#views.py

from django.http import  Http404
from django.contrib.auth.decorators import login_required
from django.views.decorators.cache import never_cache
from django.utils.encoding import iri_to_uri
from django.utils.http import urlquote
from django.core.exceptions import ImproperlyConfigured

import hashlib
import hmac
from datetime import datetime


@never_cache
@login_required
def help_authenticate(request):
   
    if not request.user:
        raise Http404()

    first_name = request.user.first_name

    dt = int(datetime.utcnow().strftime("%s")) - 148

    data = '{0}{1}{2}'.format(
        first_name, request.user.email, dt)

    generated_hash = hmac.new(settings.FRESHDESK_SECRET_KEY.encode(), data.encode(), hashlib.md5).hexdigest()

    url = settings.FRESHDESK_URL+'login/sso/?name='+urlquote(first_name)+'&email='+urlquote(request.user.email)+'&'+u'timestamp='+str(dt)+'&hash='+generated_hash

    print url

    return HttpResponseRedirect(url)


#urls.py

url(r'^helpdesk/', 'YOUR_APP_PATH.help_authenticate',name="help_authenticate"),