faq.md

FAQ - AfriConnect Mobile

1. How do I check my remaining balance? You can Dial *123# and press call to instantly receive your account balance. For now, I will text you, your balance.

2. What are the available prepaid plans?

Our prepaid plans include:

Daily Pack: 500MB data, 30 mins calls for $0.50/day

Weekly Bundle: 3GB data, 150 mins calls for $3/week

Monthly Freedom: 10GB data, unlimited calls & SMS for $10/month

3. How can I recharge my phone?

You can recharge via scratch cards, mobile money, or online payment through our website or app.

4. What should I do if my internet is slow?

Try restarting your phone or toggling airplane mode on/off. If issues persist, contact customer support at 100.

5. How can I activate international roaming?

Dial *200#, select "International Services," and follow the prompts. Ensure sufficient balance for roaming activation.

6. How do I transfer airtime to another user?

Dial 150[recipient’s number]*[amount]#, then confirm the transfer by entering your PIN.

7. What coverage does AfriConnect Mobile have?

We cover over 90% of major cities and towns across the country and continuously expand coverage to rural areas.

8. Can I retain my number if I switch to AfriConnect Mobile?

Yes, number portability is available. Visit our nearest service center with your valid ID to switch.

9. How do I subscribe to a data-only plan?

Dial *300#, choose "Data Only Plans," and select your preferred bundle.

10. What is the procedure for SIM replacement if I lose my phone?

Visit any AfriConnect store with valid ID for a quick SIM replacement. A nominal fee of $1 applies.

11. How can I contact customer service?

You can dial 100 free of charge or message us on WhatsApp at +123 456 7890.