New table from the consolidated JSON.
| Time | Actor | Message |
|---|---|---|
| 10:26 AM - Dec 24 2024 | Amani Glanza | Hi . thank you for reaching out, this is Amani from Dieture and I noticed you downloaded our application recently the app called Dieture as well. I’m reaching out to let you know that I’m here to help you with all your questions and help you sign up for a plan of your choice . |
| 10:26 AM - Dec 24 2024 | Amani Glanza | Conversation was marked resolved by Amani Glanza |
| 10:26 AM - Dec 24 2024 | Amani Glanza | Assigned to Amani Glanza by Amani Glanza |
| 10:26 AM - Dec 24 2024 | Amani | Tags: Pre sale question Summary: lead Agent name: Amani |
| 10:32 AM - Dec 24 2024 | Ahmed AlMushiri | Hi Im Serena on behalf of Ahmed AlMushiri |
| 10:32 AM - Dec 24 2024 | System | Conversation was assigned to group Customer Support by Topic Group mapping |
| 10:32 AM - Dec 24 2024 | System | "SLA Policy" SLA policy applied |
| 10:33 AM - Dec 24 2024 | System | Conversation was assigned to Amani Glanza by IntelliAssign |
| 10:34 AM - Dec 24 2024 | System | "SLA Policy" SLA policy breached |
| 10:35 AM - Dec 24 2024 | Agent | Hello serena, Thank you for reaching out! Asper our phone conversation ,here's the price list of the classic plan along with the menu of this month [file attached] |
| 10:41 AM - Dec 24 2024 | Agent | Please let us know if you need any further assistance😊 |
| 10:41 AM - Dec 24 2024 | Amani Glanza | Conversation was marked resolved by Amani Glanza |
| 10:41 AM - Dec 24 2024 | Amani | Tags: Pre sale question Summary: lead Agent name: Amani |
| 07:42 AM - Dec 25 2024 | Ahmed AlMushiri | مرحبا |
| 07:42 AM - Dec 25 2024 | System | Conversation was assigned to group Customer Support by Topic Group mapping |
| 07:42 AM - Dec 25 2024 | System | "SLA Policy" SLA policy applied |
| 07:42 AM - Dec 25 2024 | Ahmed AlMushiri | كلمتكم امس بخصوص اشتراك شهري |
| 07:42 AM - Dec 25 2024 | System | Conversation was assigned to Moez Slingui by IntelliAssign |
| 07:43 AM - Dec 25 2024 | Ahmed AlMushiri | بس بدي استفسر اذا عندكم الدفع من خلال بطاقة American Express |
| 07:43 AM - Dec 25 2024 | Ahmed AlMushiri | ? |
| 07:44 AM - Dec 25 2024 | System | "SLA Policy" SLA policy breached |
| 07:51 AM - Dec 25 2024 | Agent | مرحبا شكراً لتواصلك معنا، خليني أشيك إذا ممكن تم عملية دفع عن طريق American Express |
| 07:51 AM - Dec 25 2024 | Ahmed AlMushiri | اوة |
| 07:52 AM - Dec 25 2024 | Ahmed AlMushiri | اوك |
| 07:52 AM - Dec 25 2024 | System | "SLA Policy" SLA policy breached |
| 07:58 AM - Dec 25 2024 | Agent | مرحبا مشكورة على إنتظارك، أنا شيكت مع الفريق التقني و تقدرين تدفعين ب- American Express |
| 08:47 AM - Dec 25 2024 | Agent | 🤗إذا إحتجتي أي مساعدة راح نكون ديماً هون |
| 08:47 AM - Dec 25 2024 | Moez Slingui | Conversation was marked resolved by Moez Slingui |
| 08:47 AM - Dec 25 2024 | Moez | Tags: Pre sale question Summary: Pre sale question Agent name: Moez |
Old table from separate JSONs:
| Time | Actor | Message |
|---|---|---|
| 02:48 AM - Aug 05 2024 | Bot | Delivery success: Your Dieture bag delivered (16/20). |
| 02:55 AM - Aug 06 2024 | Bot | Delivery success: Your Dieture bag delivered (17/20). |
| 02:50 AM - Aug 07 2024 | Bot | Delivery success: Your Dieture bag delivered (18/20). |
| 06:51 PM - Aug 07 2024 | Bot | Promo: ONE WEEK FREE. Code ANVSRY. |
| 01:25 AM - Aug 08 2024 | Raina Lal | Hi |
| 01:25 AM - Aug 08 2024 | System | Assigned to Customer Support |
| 01:25 AM - Aug 08 2024 | System | SLA policy applied |
| 01:25 AM - Aug 08 2024 | Raina Lal | I have just renewed. |
| 01:25 AM - Aug 08 2024 | Raina Lal | Why was this not applied? |
| 01:27 AM - Aug 08 2024 | System | SLA policy breached |
| 02:54 AM - Aug 08 2024 | Bot | Delivery success: Your Dieture bag delivered (19/20). |
| 06:00 AM - Aug 08 2024 | System | Conversation assigned to Amal Assadi |
| 06:07 AM - Aug 08 2024 | Bot | Good morning, Mrs.Riana |
| 06:08 AM - Aug 08 2024 | Bot | We can apply the promo now |
| 06:09 AM - Aug 08 2024 | Raina Lal | But I’ve paid for the renewal |
| 06:09 AM - Aug 08 2024 | Raina Lal | On my card |
| 06:10 AM - Aug 08 2024 | Bot | Promo gives extra week free |
| 06:14 AM - Aug 08 2024 | Raina Lal | I don’t understand |
| 06:14 AM - Aug 08 2024 | Raina Lal | I paid for my renewal |
| 06:14 AM - Aug 08 2024 | Raina Lal | My renewal is not active yet |
| 06:15 AM - Aug 08 2024 | Raina Lal | Please apply promo |
| 06:15 AM - Aug 08 2024 | System | SLA policy breached |
| 06:23 AM - Aug 08 2024 | Bot | Promo applied, extra week added |
| 06:24 AM - Aug 08 2024 | Bot | Paid for 4 weeks, you get 5 |
| 08:02 AM - Aug 08 2024 | Raina Lal | Inform me once applied |
| 08:03 AM - Aug 08 2024 | System | SLA policy breached |
| 08:04 AM - Aug 08 2024 | Bot | Sure, will update you shortly |
| 08:32 AM - Aug 08 2024 | Bot | Promo applied, account updated 🙏 |
| 08:43 AM - Aug 08 2024 | Raina Lal | When is the last day for deliveries? |
| 08:44 AM - Aug 08 2024 | System | SLA policy breached |
| 08:44 AM - Aug 08 2024 | Bot | Current ends 11th, next starts 12th |
| 08:45 AM - Aug 08 2024 | Raina Lal | And the next one? |
| 08:46 AM - Aug 08 2024 | Bot | Starts 12th August |
| 08:46 AM - Aug 08 2024 | Raina Lal | And end? |
| 08:47 AM - Aug 08 2024 | Bot | Ends 17th September |
| 09:00 AM - Aug 08 2024 | System | Conversation resolved by Amal Assadi |
| 09:00 AM - Aug 08 2024 | Amal | Enquiry about subscription end date |