SEV-2 incident (#alert-4421-system_instability_unclear_why) declared at 12:17 PM PDT on 2026-04-06. System instability with unclear root cause. Impact window roughly 11:35 AM - 12:12 PM PDT (3:03 PM - 3:12 PM ET). ~40-50 users per 20-min window affected across payroll workflows (hours entry, pay dashboard, off-cycle payrolls, support pages).
Application-level findings from the channel:
KeyError: Enum PayrollBlockers::Enums::PayrollBlockerType key not found: :partner_tos_not_accepted(revert PR #329058)- http2 connection errors under load (
HTTP fetch failed from 'zenpayroll') - Compute/network team confirmed pods healthy, scaling normal, SLO recovered