email_to_marketo

[Day 2 of trying to resolve marketing API bug...]
[email protected]
(651) 200-9755

Hello all,

My name is Raymond Aguilar. I'm the head engineer at LeadPages™. For a little background, we make a landing page builder and optin-form generator called LeadBoxes™ which are widely used in the marketing industry.

Many of our top-level enterprise customers integrate their marketo accounts with our service so that anyone who fills out their capture forms are uploaded directly to their marketo account.

That being said, on form submit, that information hits our task queue where we are seeing errors while trying to submit the data to the marketo api.

This appears to be somewhat random and a portion of our customers are not affected. So it seems to have something to do with a certain endpoint or endpoint url that each customer has. We also saw some random SSL issues, but those could have just been normal network failures deep in the datacenter.

Anyway, these failures were not happening yesterday and via a little luck, we just so happened to not deploy anything today. That, coupled with what we're seeing in our logs indicate that there is some type of failure in the marketo api. 

I'm attaching the logs to this email. This is one example of thousands of entries we have right now... all saying the same thing. "Connection closed by server". Please let me know if there is any further information I can provide to help you investigate.

Thanks so much!

Traceback (most recent call last):
  File "/base/data/home/apps/s~lead-pages/3-1-4a.390955673185523009/leadpages/forms/taskqueue.py", line 224, in post
    form.submit(account, **params)
  File "/base/data/home/apps/s~lead-pages/3-1-4a.390955673185523009/leadpages/forms/models.py", line 1108, in submit
    integration.model.submit(model, client_ip, cookies)
  File "/base/data/home/apps/s~lead-pages/3-1-4a.390955673185523009/leadpages/optins/marketo.py", line 69, in submit
    lead = self.api.POST("v1/leads.json", data={"input": [data]})
  File "/base/data/home/apps/s~lead-pages/3-1-4a.390955673185523009/leadpages/optins/marketo.py", line 265, in POST
    return self.call("POST", *args, **kwargs)
  File "/base/data/home/apps/s~lead-pages/3-1-4a.390955673185523009/leadpages/optins/marketo.py", line 239, in call
    kwargs["headers"]["Authorization"] = "Bearer %s" % self.credentials.access_token
  File "/base/data/home/apps/s~lead-pages/3-1-4a.390955673185523009/leadpages/optins/marketo.py", line 119, in access_token
    return self.refresh_access_token()
  File "/base/data/home/apps/s~lead-pages/3-1-4a.390955673185523009/leadpages/optins/marketo.py", line 142, in refresh_access_token
    token, expires = MarketoAPI(self.key).fetch_access_token()
  File "/base/data/home/apps/s~lead-pages/3-1-4a.390955673185523009/leadpages/optins/marketo.py", line 187, in fetch_access_token
    }, identity=True)
  File "/base/data/home/apps/s~lead-pages/3-1-4a.390955673185523009/leadpages/optins/marketo.py", line 262, in GET
    return self.call("GET", *args, **kwargs)
  File "/base/data/home/apps/s~lead-pages/3-1-4a.390955673185523009/leadpages/optins/marketo.py", line 250, in call
    response = fn(URI, *args, **kwargs).json()
  File "/base/data/home/apps/s~lead-pages/3-1-4a.390955673185523009/lib/requests/api.py", line 59, in get
    return request('get', url, **kwargs)
  File "/base/data/home/apps/s~lead-pages/3-1-4a.390955673185523009/lib/requests/api.py", line 48, in request
    return session.request(method=method, url=url, **kwargs)
  File "/base/data/home/apps/s~lead-pages/3-1-4a.390955673185523009/lib/requests/sessions.py", line 451, in request
    resp = self.send(prep, **send_kwargs)
  File "/base/data/home/apps/s~lead-pages/3-1-4a.390955673185523009/lib/requests/sessions.py", line 557, in send
    r = adapter.send(request, **kwargs)
  File "/base/data/home/apps/s~lead-pages/3-1-4a.390955673185523009/lib/requests/adapters.py", line 407, in send
    raise ConnectionError(err, request=request)
ConnectionError: ('Connection aborted.', error('An error occured while connecting to the server: Connection closed unexpectedly by server at URL: https://644-PKX-778.mktorest.com/identity//oauth/token?client_secret=UrwvZ2nRmo269L0UGJsuaQhryb2Pm1l3&grant_type=client_credentials&client_id=953dc964-1991-432e-ae0f-a67b3f830ab1',))