jsonresume

resume.json

{
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  "basics": {
    "name": "Ryan Tiffany",
    "label": "Technical Sales Engineer | DevOps & Automation Specialist",
    "image": "",
    "email": "ryantiffany@fastmail.com",
    "phone": "",
    "url": "https://ryantiffany.com",
    "summary": "Technical sales engineer with 10+ years at IBM translating complex cloud, DevOps, and automation solutions into success for clients. Deep hands-on expertise across the modern DevOps toolchain — Terraform, Ansible, Serverless, Tekton, Kubernetes, and OpenShift — fueled by a dangerous amount of coffee, too many YouTube Shorts about homelab setups, and a lot of playlists.",
    "location": {
      "city": "Asheville",
      "region": "North Carolina",
      "countryCode": "US"
    },
    "profiles": [
      {
        "network": "GitHub",
        "username": "greyhoundforty",
        "url": "https://github.com/greyhoundforty"
      },
      {
        "network": "LinkedIn",
        "username": "ryan-tiffany-786a036a",
        "url": "https://www.linkedin.com/in/ryan-tiffany-786a036a/"
      },
      {
        "network": "Blog",
        "username": "ryantiffany",
        "url": "https://ryantiffany.com/blog/"
      }
    ]
  },
  "work": [
    {
      "name": "IBM",
      "position": "Partner Technical Specialist",
      "url": "https://ibm.com",
      "startDate": "2024-01-01",
      "summary": "Technical pre-sales lead for IBM Cloud partner ecosystem, designing and delivering end-to-end PoC environments and reusable automation assets for enterprise DevOps and automation use cases.",
      "highlights": [
        "Designed and delivered end-to-end PoC environments for 15+ enterprise customers across the full lifecycle — from initial architecture through production handoff — achieving an 85% conversion rate to production deployments.",
        "Built and published reusable Terraform modules, Ansible playbooks, and GitHub Actions workflows now used by sales teams company-wide to accelerate PoC delivery for DevOps and automation use cases.",
        "Created and delivered technical enablement content (webinars, hands-on labs, solution demos) for onboarding new solutions to the IBM Cloud Catalog, targeting both engineering and executive audiences.",
        "Authored comprehensive technical documentation — solution diagrams, migration roadmaps, and reference architectures using Draw.io and Mural — enabling seamless knowledge transfer between sales, customers, and delivery teams."
      ]
    },
    {
      "name": "IBM",
      "position": "Digital Technical Specialist",
      "url": "https://ibm.com",
      "startDate": "2020-01-01",
      "endDate": "2023-12-31",
      "summary": "Delivered customer-specific IaC solutions and led technical stakeholder engagements guiding enterprise cloud adoption across Kubernetes, OpenShift, and IBM Cloud environments.",
      "highlights": [
        "Developed customer-specific Infrastructure-as-Code solutions using Terraform and Ansible, reducing onboarding time by 40% while enforcing security and compliance guardrails across enterprise accounts.",
        "Led technical stakeholder engagements — on-site and remote — guiding cloud adoption journeys and unblocking complex DevOps migration challenges across Kubernetes, OpenShift, and IBM Cloud environments.",
        "Architected multi-cloud migration solutions for enterprise workloads (x86, containerized, and IBM Power), leveraging Veeam, Zerto, Kasten, Trillio, and BRMS to meet strict RTO/RPO requirements.",
        "Contributed 80+ open-source Terraform, Ansible, and Python projects to GitHub (github.com/greyhoundforty), demonstrating hands-on DevOps expertise and building credibility with practitioner audiences."
      ]
    },
    {
      "name": "IBM",
      "position": "Senior Cloud Design Engineer",
      "url": "https://ibm.com",
      "startDate": "2017-01-01",
      "endDate": "2019-12-31",
      "summary": "Designed hybrid cloud and disaster recovery architectures for enterprise accounts, translating complex network and security requirements into actionable solution proposals.",
      "highlights": [
        "Designed disaster recovery and hybrid cloud architectures leveraging MPLS, VRF, BGP, IPSec, and NAT — translating complex network requirements into clear, customer-facing solution proposals.",
        "Partnered with enterprise security teams to conduct governance assessments and implement cloud security frameworks, directly influencing procurement decisions at Fortune 500 accounts.",
        "Led cloud migration strategy engagements for enterprise customers, conducting full workload assessments and delivering tailored IaC-driven migration plans within budget and compliance constraints."
      ]
    },
    {
      "name": "IBM",
      "position": "Advanced Customer Support (Tier 3)",
      "url": "https://ibm.com",
      "startDate": "2011-01-01",
      "endDate": "2016-12-31",
      "summary": "Senior escalation engineer and team lead for cloud infrastructure support, resolving high-stakes API and CLI issues while mentoring a team of 10–15 engineers.",
      "highlights": [
        "Served as escalation point for complex API and CLI technical issues, resolving high-stakes customer problems while building long-term relationships that later informed solution sales strategies.",
        "Managed and mentored support teams of 10–15 engineers, creating training programs covering Linux, cloud security, and customer communication.",
        "Collaborated cross-functionally with Cloud Engineering to produce customer-facing documentation and technical guides, directly reducing support escalation volume and improving self-service adoption."
      ]
    }
  ],
  "volunteer": [],
  "education": [],
  "awards": [],
  "certificates": [
    {
      "name": "IBM Certified Cloud Engineer",
      "issuer": "IBM"
    },
    {
      "name": "IBM Certified Professional Developer",
      "issuer": "IBM"
    },
    {
      "name": "IBM Certification Exam Developer",
      "date": "2023-01-01",
      "issuer": "IBM"
    }
  ],
  "publications": [
    {
      "name": "IBM Cloud Blog — Ryan Tiffany",
      "publisher": "IBM",
      "summary": "Published technical author covering Terraform, IBM Cloud VPC, Kubernetes, and cloud automation topics.",
      "url": "https://www.ibm.com/cloud/blog/ryan-tiffany"
    },
    {
      "name": "ryantiffany.com/blog",
      "publisher": "Personal Blog",
      "summary": "Personal technical blog featuring deep-dives on IBM Cloud tooling, DevOps workflows, CLI automation, and infrastructure-as-code patterns.",
      "url": "https://ryantiffany.com/blog/"
    }
  ],
  "skills": [
    {
      "name": "DevOps & Automation",
      "level": "Expert",
      "keywords": [
        "Terraform",
        "OpenTofu",
        "Ansible",
        "ArgoCD",
        "Argo Workflows",
        "Tekton",
        "GitHub Actions",
        "mise",
        "CI/CD pipelines"
      ]
    },
    {
      "name": "Cloud & Container Platforms",
      "level": "Expert",
      "keywords": [
        "IBM Cloud",
        "IBM Cloud VPC",
        "IBM Code Engine",
        "IBM Cloud PowerVS",
        "Kubernetes",
        "Red Hat OpenShift",
        "Docker",
        "Podman",
        "MicroK8s",
        "Consul",
        "Hybrid multi-cloud"
      ]
    },
    {
      "name": "Technical Sales & Pre-Sales",
      "level": "Expert",
      "keywords": [
        "PoC design and delivery",
        "Solution architecture",
        "Demo environments",
        "Executive presentations",
        "RFP / technical proposals",
        "Workshop facilitation",
        "Customer success"
      ]
    },
    {
      "name": "Scripting & Integration",
      "level": "Intermediate",
      "keywords": [
        "Python",
        "REST API integration",
        "IBM Cloud CLI",
        "CLI toolchain development",
        "fnox",
        "IBM Secrets Manager"
      ]
    },
    {
      "name": "Security & Compliance",
      "level": "Advanced",
      "keywords": [
        "IBM Cloud IAM",
        "MFA",
        "RBAC",
        "Security assessments",
        "MPLS",
        "VRF",
        "BGP",
        "IPSec",
        "NAT",
        "Encryption strategies"
      ]
    },
    {
      "name": "Migration & Disaster Recovery",
      "level": "Advanced",
      "keywords": [
        "Veeam",
        "Zerto",
        "Kasten",
        "Trillio",
        "Falconstor",
        "BRMS",
        "RTO/RPO design",
        "Cloud migration lifecycle",
        "Workload assessments"
      ]
    }
  ],
  "languages": [
    {
      "language": "English",
      "fluency": "Native speaker"
    }
  ],
  "interests": [
    {
      "name": "Open Source",
      "keywords": [
        "Infrastructure as Code",
        "CLI tooling",
        "DevOps automation",
        "Cloud architecture"
      ]
    }
  ],
  "references": [],
  "projects": [
    {
      "name": "ibmcloud-vpc-with-bastion-vpn",
      "description": "Base template for an IBM Cloud VPC with VPN or Bastion host — a go-to starting point for secure cloud environments.",
      "highlights": [
        "Reusable IaC foundation adopted by multiple IBM sales teams for customer PoCs",
        "Covers VPN gateway, Bastion host, security groups, and subnets end-to-end"
      ],
      "keywords": ["Terraform", "IBM Cloud", "VPC", "VPN", "Bastion", "HCL"],
      "url": "https://github.com/greyhoundforty/ibmcloud-vpc-with-bastion-vpn",
      "roles": ["Creator", "Maintainer"],
      "type": "open-source"
    },
    {
      "name": "microk8s-ibmcloud-vpc",
      "description": "Deploy MicroK8s HA clusters on IBM Cloud VPC using Terraform and Ansible.",
      "highlights": [
        "End-to-end IaC for a production-grade MicroK8s HA cluster",
        "Demonstrates Terraform + Ansible integration pattern for K8s on IBM Cloud"
      ],
      "keywords": ["Terraform", "Ansible", "Kubernetes", "MicroK8s", "IBM Cloud VPC"],
      "url": "https://github.com/greyhoundforty/microk8s-ibmcloud-vpc",
      "roles": ["Creator", "Maintainer"],
      "type": "open-source"
    },
    {
      "name": "ibmcloud-code-engine-demos",
      "description": "Various applications, jobs, and functions for IBM Code Engine — a serverless platform on IBM Cloud.",
      "keywords": ["IBM Code Engine", "Serverless", "Python", "Go", "Containers"],
      "url": "https://github.com/greyhoundforty/ibmcloud-code-engine-demos",
      "roles": ["Creator"],
      "type": "open-source"
    },
    {
      "name": "icr-github-action-example",
      "description": "GitHub Action for building and pushing container images to IBM Cloud Container Registry.",
      "keywords": ["GitHub Actions", "IBM Cloud Container Registry", "Docker", "CI/CD"],
      "url": "https://github.com/greyhoundforty/icr-github-action-example",
      "roles": ["Creator"],
      "type": "open-source"
    }
  ],
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    "version": "v1.0.0",
    "lastModified": "2026-03-20",
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