ticket.json

{
    "cc_emails": [],
    "fwd_emails": [],
    "reply_cc_emails": [],
    "ticket_cc_emails": [],
    "fr_escalated": false,
    "spam": false,
    "email_config_id": null,
    "group_id": 84000195231,
    "priority": 1,
    "requester_id": 84071926196,
    "responder_id": 84070504159,
    "source": 7,
    "company_id": null,
    "status": 4,
    "subject": "Conversation with أحمد السعيد",
    "association_type": null,
    "support_email": null,
    "to_emails": null,
    "product_id": null,
    "id": 1146576,
    "type": null,
    "due_by": "2024-11-25T10:31:37Z",
    "fr_due_by": "2024-11-23T10:31:37Z",
    "is_escalated": false,
    "custom_fields": {
        "cf_issue_type111915": "Complaint::Payment related::Payment failed",
        "cf_channel": null,
        "cf_is_coupon_visible_in_customer_checkout": null,
        "cf_language": null,
        "cf_was_this_ops_issue": null,
        "cf_item_number": null,
        "cf_is_email_address_correct": null,
        "cf_shipment_number": null,
        "cf_did_omt_share_proof_of_call": null,
        "cf_rider_phone_number": null,
        "cf_checked_with_bank": null,
        "cf_manufacturer_date": null,
        "cf_item_id": "na",
        "cf_expiry_date": null,
        "cf_did_customer_get_a_rejection_proof": null,
        "cf_refund_date": null,
        "cf_manufacture_date": null,
        "cf_amount": null,
        "cf_warranty_valid": null,
        "cf_mobile_type": null,
        "cf_expiry_date547007": null,
        "cf_app_version": null,
        "cf_return_id": null,
        "cf_agent_name": null,
        "cf_item_consumed": null,
        "cf_exception_taken": null,
        "cf_any_other_item_damaged": null,
        "cf_rider_misconduct_type": null,
        "cf_image_provided": null,
        "cf_wrong_order_details": null,
        "cf_if_yes_item_id": null,
        "cf_misbehaving_agent_name": null,
        "cf_cs_misconduct_validation705630": null,
        "cf_validity": null,
        "cf_now_care_issue": null,
        "cf_complaint_query": null,
        "cf_issue_type": null,
        "cf_picture_provided": null,
        "cf_user_type": null,
        "cf_did_customer_raise_a_police_complaint": null,
        "cf_content_to_be_checked": null,
        "cf_free_item_id": null,
        "cf_now_ticket_type": null,
        "cf_order_number": "ISAEBM0221Z1Y8QDCA",
        "cf_incorrect_weight_delivered": null,
        "cf_email_address": "[email protected]",
        "cf_customer_code": "25677842-7312-4dff-a03d-5534b5c861b9",
        "cf_picture_provided_with_sn": null,
        "cf_phone_number": "506982237",
        "cf_app_language": "Arabic",
        "cf_sn_as_per_customer": null,
        "cf_fields_filter": null,
        "cf_drfc": false,
        "cf_in_business_hours": false,
        "cf_sn_as_per_invoice": null,
        "cf_chat_integration_id": "940095310965214",
        "cf_country": "KSA",
        "cf_interaction_alias": "d630a2ff-486f-4a81-a625-c9f07dfaf46c",
        "cf_service_center_report_available": null,
        "cf_banner_source": null,
        "cf_interaction_id": "940095310965214-1732270656768",
        "cf_picturevideo": null,
        "cf_item_list": null,
        "cf_previous_complaint_ticket_id": null,
        "cf_business_name": "In Minutes",
        "cf_zendesk_id": null,
        "cf_ingredient_name_shared": null,
        "cf_rocket_45_order_number": null,
        "cf_awb": null,
        "cf_ingredient_name": null,
        "cf_rocket_care_issue_type": null,
        "cf_rocket_care_issue_category": null,
        "cf_internal_selection": null,
        "cf_did_you_share_login_credentials_with_anyone": null,
        "cf_was_your_email_account_compromised": null,
        "cf_inform_bank_and_blocked_card": null,
        "cf_did_you_raise_a_police_complaint": null,
        "cf_amount_to_be_returned_xx": null,
        "cf_warranty_valid792615": null,
        "cf_service_center_available": null,
        "cf_item_returnable": null,
        "cf_item_eligible_for_return": null,
        "cf_return_created": null,
        "cf_reason_code": null,
        "cf_preferred_phone_number": null,
        "cf_order_id": null,
        "cf_raised_to_ops": null,
        "cf_issue_with_the_product": null,
        "cf_previous_ticket_id": null
    },
    "created_at": "2024-11-22T10:31:37Z",
    "updated_at": "2024-11-22T10:31:38Z",
    "associated_tickets_count": null,
    "tags": [],
    "stats": {
        "agent_responded_at": null,
        "requester_responded_at": null,
        "first_responded_at": null,
        "status_updated_at": "2024-11-22T10:31:37Z",
        "reopened_at": null,
        "resolved_at": "2024-11-22T10:31:37Z",
        "closed_at": null,
        "pending_since": null
    },
    "nr_due_by": null,
    "nr_escalated": false
}