ServiceNow Scripted WS that returns the incidents created for a certain user. Returns Incident Number, State Value, and State Display Name for each incident. Accepts a few parameters for filtering such as callerId, active, orderBy, orderByDesc, firstRow, lastRow, limit. Uses a JSON object to build up the dynamic SOAP response data then passes it…

getUserIncidents.js

response.response = getUserIncidents();
 
function getUserIncidents() {
    var recordSet= [];
 
    var callerId = request.caller_id;
    var active = request.active;
    var orderBy = request.order_by;
    var orderByDesc = request.order_by_desc;
    var firstRow = request.first_row ? request.first_row : 1;
    var lastRow = request.last_row ? request.last_row : 9999999;
    var limit = request.limit ? request.limit : 9999999;
 
    var grInc = new GlideRecord('incident');
    grInc.addQuery('caller_id.user_name', callerId);
    grInc.addQuery('active', active);
    grInc.orderBy(orderBy);
    grInc.orderByDesc(orderByDesc);
    grInc.setLimit(limit);
    grInc.query();
 
    for (var rowCntr=1; rowCntr<=grInc.getRowCount() && rowCntr <= limit; rowCntr++) {
        grInc.next()
        if (rowCntr >= firstRow && rowCntr <= lastRow) {
            var record = {};
            record.incident_state = grInc.incident_state.toString();
            record.incident_state_display = grInc.incident_state.getDisplayValue();
            record.number = grInc.number.toString();
 
            recordSet.push(record);
        }
    }
 
    var result = { 'recordSet': { 'record' : recordSet}};
    return new XMLHelper().toXMLDoc(result);
}