Account & Talkdesk Phone settings:
Account-only:
- Enable the usage of Customer's Caller ID when calling External Phones (after receiving permission from Twilio)
- Disable/enable voicemails for an account/talkdesk phone
- Outbound ringing timeout
- Dial time limit after which we stop trying to dial available agents and send the caller to voicemail
- Disable/enable business hours when reaching the IVR menu
- Enable Agent IVR & specify how many times the Agent IVR should be repeated for the account
- Specify the outbound ringing timeout
Talkdesk Phone only: