docs_gap.json

[{"title": "Managing Your Account", "body": "<p>Having an online account with us allows you to check out faster, earn points that accrue toward rewards, review past orders, save frequently used addresses, and get the latest on sales and new arrivals. All you need to <a href=\"/my-account/sign-in\">create an account</a> is a valid email address.</p>\n<p>Learn more about <a href=\"https://www.gapinc.com/en-us/consumer-privacy-policy\" target=\"_blank\">our privacy policy</a>.</p>", "url": "https://www.gap.com/customerService/info.do?cid=81269", "doc_id": "e9b7ccddd5397baab55851aa31191022"}, {"title": "Why Am I Being Asked to Update My Password?", "body": "<div class=\"accordion-details\" id=\"whyamibeingaskedtoupdatemypasswordBody\">\n<p>Providing our customers with a safe and secure shopping experience is very important to us. We know that many customers re-use their passwords across multiple websites, and if any of those sites are compromised, it can put your online security at risk. That's why it's a good idea to select strong, unique passwords and change them regularly.</p>\n<p><a href=\"/my-account/sign-in?targetURL=/my-account/name-and-email\">Change password</a></p>\n</div>", "url": "https://www.gap.com/customerService/info.do?cid=81269", "doc_id": "184fa2c717af3debd12d277d2740e313"}, {"title": "How Can I Change My Password?", "body": "<div class=\"accordion-details\" id=\"howcanichangemypasswordBody\">\n<p>How to Update Your Password</p>\n<ol>\n<li>Sign into your account at gap.com, bananarepublic.com, oldnavy.com, or athleta.com.</li>\n<li>Select \"Change Password\"</li>\n<li>Complete all necessary fields and you'll receive a confirmation email.</li>\n</ol>\n</div>", "url": "https://www.gap.com/customerService/info.do?cid=81269", "doc_id": "c597ad974b130af159c2e0454d3b9107"}, {"title": "How Do I Sign In and Sign Out?", "body": "<div class=\"accordion-details\" id=\"tosigninorsignoutBody\">\n<p>You need your email address \u2014 that's your username \u2014 and your password to sign in. You can see whether you're signed in or not by looking at the top right corner of the website.</p>\n<ul>\n<li>To sign in, click the \"Sign in\" link and enter your name and password as a returning customer. <a href=\"/my-account/sign-in\">Sign in now</a></li>\n<li>To sign out, click the \"Sign out\" link in the top right corner of the website. If you purchased any items, you can also sign out on the Order Confirmation page that follows the completion of your order.</li>\n</ul>\n</div>", "url": "https://www.gap.com/customerService/info.do?cid=81269", "doc_id": "e7fede95179fca365698ff69272c018c"}, {"title": "Resetting Your Forgotten Password", "body": "<div class=\"accordion-details\" id=\"resettingyourforgottenpasswordBodyBody\">\n<p>If you forgot your password, you can follow these steps:</p>\n<ol>\n<li>Go to the account login page at gap.com, bananarepublic.com, oldnavy.com, or athleta.com.</li>\n<li>Input your valid email address and select \"I forgot my password.\"</li>\n<li>Select \"email password.\" An email will be sent to your inbox with a temporary password and instructions on how to reset your password. For security reasons, this temporary password will be valid for 24 hours.</li>\n<li>Once complete, you will receive an email letting you know that your password has been changed.</li>\n</ol>\n<div class=\"subsection\">\n<h3 class=\"cs_header-c\">What happens next?</h3>\n<p>We show you your password hint.</p>\n<p>If you still can't remember your password or you don't have a password hint, click \"Email It to Me\" to have your password sent to the email address on your account.</p>\n<p><span class=\"uppercase\">Note:</span> For your security, we delete your saved credit card information when we email your password.</p>\n</div>\n</div>", "url": "https://www.gap.com/customerService/info.do?cid=81269", "doc_id": "2f546a6fe163ebc8a4b47e28bf4c51ed"}, {"title": "How Can I Keep My Account Secure?", "body": "<div class=\"accordion-details\" id=\"howcanikeepmyaccountsecureBody\">\n<p>As a company, we take our obligation to protect our customers' information very seriously and have safeguards in place to detect potential threats to our online shopping environment. As a customer, there are some best practices you can employ to help keep your account safe:</p>\n<ul>\n<li>Avoid using the same password on multiple websites and do not repeat a past Gap Inc. password.</li>\n<li>Create strong and unique passwords that are difficult to guess and be sure to change them regularly. Also, be sure your passwords are a minimum of 8 characters long and include a mix of uppercase and lowercase letters, numbers and symbols.</li>\n<li>Review your account information regularly and report any suspicious activity immediately.</li>\n</ul>\n</div>", "url": "https://www.gap.com/customerService/info.do?cid=81269", "doc_id": "08d9db8ee46991f2619f175536ce6208"}, {"title": "How to Add or Update Your Account Information", "body": "<div class=\"accordion-details\" id=\"toaddorchangeyourinformationBody\">\n<p>You can manage your personal information, including your email address, password, and billing or shipping addresses, at any time.</p>\n<ol class=\"steps\">\n<li>\n<p><strong>If you're not already signed in, <a href=\"/my-account/sign-in\">sign in now</a> and enter your username and password.</strong></p>\n<p>In the future, you can click the \"Sign in\" link in the top right corner of the homepage.</p>\n</li>\n<li>\n<p><strong>Click Your Account in the top right corner of the website.</strong></p>\n<p>Your account page shows the various categories of information you can choose to view, edit, or update.</p>\n<p>When adding or changing your billing information, be sure to enter your billing address exactly as it appears on your credit card statement. Incomplete or incorrect information may slow your order.</p>\n<p>A 10-digit phone number is also required in case of delivery problems.</p>\n</li>\n</ol>\n<p>For security reasons, you're automatically signed out after 30 minutes of inactivity on our website.</p>\n</div>", "url": "https://www.gap.com/customerService/info.do?cid=81269", "doc_id": "0d21b4242f66eeabcbe236e054ef16c1"}, {"title": "How to Update Your Customer Review Profile and Email Preferences", "body": "<div class=\"accordion-details\" id=\"tosetorchangeyourcustomerreviewprofileoremailpreferencesBody\">\n<p>Help us improve your shopping experience by filling out your customer review profile and setting your email preferences. This allows us to give you the best and latest information available about the products you're most interested in, including sales and special offers.</p>\n<ol class=\"steps\">\n<li>\n<p><strong>If you're not already signed in, <a href=\"/my-account/sign-in\">sign in now</a> and enter your username and password.</strong></p>\n<p>In the future, you can click the \"Sign in\" link in the top right corner of the homepage.</p>\n</li>\n<li>\n<p><strong>Click Your Account in the top right corner of the website to open your account page.</strong></p>\n<ul class=\"noBullets\">\n<li>In your customer review profile, you can create a profile name, enter your hometown, and provide details about yourself and the brands you like. You can even add a photo. Your profile name is the name that appears if you choose to write reviews of our merchandise.</li>\n<li>For email preferences, you can select specific product areas that you're interested in, and request information about our other brands and their products. You can also choose to stop receiving marketing information.</li>\n</ul>\n</li>\n</ol>\n<div class=\"subsection\">\n<h3 class=\"cs_header-c\">What happens next?</h3>\n<p>Your customer profile and email preferences are updated within two weeks.</p>\n</div>\n</div>", "url": "https://www.gap.com/customerService/info.do?cid=81269", "doc_id": "94478b5e8a6b861dab237ec2fd8009cb"}, {"title": "How to Use Your Address Book", "body": "<div class=\"accordion-details\" id=\"touseyouraddressbookBody\">\n<p>You can add up to 30 shipping addresses during checkout and we save them for your future use in shopping.</p>\n<p>You can also add or edit shipping addresses in your account settings. For instructions, see the topic, \"To add or change your information,\" above.</p>\n</div>", "url": "https://www.gap.com/customerService/info.do?cid=81269", "doc_id": "e2465da9758798adfd67ed8ffca84b65"}, {"title": "Sign Up for Our Email Updates", "body": "<p>Get the latest on trends, new arrivals, special offers, and sale announcements just by <a href=\"/profile/info.do?cid=82638\">signing up for our email updates</a>. You don't have to have an online account with us to receive them, just a valid email address.</p>\n<p>If you're a current customer, we give you information on the products you're most interested in. We do this by referring to the record of your past purchases, as well as your customer review profile and any email preferences you've selected.</p>", "url": "https://www.gap.com/customerService/info.do?cid=1192379", "doc_id": "b15cbec1007b52e9fd36b9fbb854bda0"}, {"title": "To Sign Up", "body": "<div class=\"accordion-details\" id=\"tosignupBody\">\n<p>Signing up is easy. Just <a href=\"/profile/info.do?cid=82638\">click here and enter a valid email address</a>.</p>\n<div class=\"subsection\">\n<h3 class=\"cs_header-c\">What happens next?</h3>\n<p>You should receive your first update in about a week. If you don't receive one, <a href=\"/customerService/info.do?cid=81270\">contact us</a>.</p>\n</div>\n</div>", "url": "https://www.gap.com/customerService/info.do?cid=1192379", "doc_id": "6f7bae25c40e4062223a6c74c4f64d31"}, {"title": "To Unsubscribe from Email Updates", "body": "<div class=\"accordion-details\" id=\"tounsubscribefromemailupdatesBody\">\n<p>Do one of the following:</p>\n<ul>\n<li>Click the Unsubscribe link at the bottom of any email.</li>\n<li>Sign in to your account, click the Your Account link in the top right corner of the website, and update your email preferences. <a href=\"/profile/account_summary.do\">See your account</a></li>\n</ul>\n<div class=\"subsection\">\n<h3 class=\"cs_header-c\">What happens next?</h3>\n<p>We remove your email address from our mailing list. This is not always immediate, so you may receive one last email. If you continue to receive emails, <a href=\"/customerService/info.do?cid=81270\">contact us</a>.</p>\n<p><span class=\"uppercase\">Note:</span> You continue to receive order-related emails, including order confirmations and shipping confirmations. We may also contact you by email regarding any questions related to your order or any contests or promotions you enter.</p>\n</div>\n</div>", "url": "https://www.gap.com/customerService/info.do?cid=1192379", "doc_id": "9fcaaeba8cadba85672b96ec28571347"}, {"title": "To Cancel the U.S. Mail Delivery of Special Offers or Catalogs", "body": "<div class=\"accordion-details\" id=\"tocanceltheusmaildeliveryofspecialoffersorcatalogsBody\">\n<p>If you prefer not to get special offers or catalogs via U.S. Mail, <a href=\"/customerService/info.do?cid=81270\">contact us</a>.</p>\n</div>", "url": "https://www.gap.com/customerService/info.do?cid=1192379", "doc_id": "32fadad74259581df473b17b1ba7f1bd"}, {"title": "Getting a Price Adjustment", "body": "<p>If an item you've purchased has gone down in price, you can request a one-time price adjustment within 14 days of your order date.</p>\n<p>Items purchased using a promotion code or other discount aren't eligible for a price adjustment unless you used only a free shipping discount. See the specific promotion for details.</p>\n<p><span class=\"uppercase\">Note:</span> \u201cFinal sale\u201d items are not eligible for a price adjustment.</p>", "url": "https://www.gap.com/customerService/info.do?cid=1192378", "doc_id": "bb89aed8b272091da55413cdd394d3b5"}, {"title": "Get the Status of Your Order", "body": "<p>As soon as you place your order, you can see where it is on its way to your door.</p>\n<p>Your order may take the full shipping time frame to arrive to you. If your order shows \u201cin-process\u201d that means we are getting your order ready to go! We will adjust the shipping method of your order to make sure that it's delivered to you by the promised date. As soon as your order ships, we will send you an email with the tracking information.</p>", "url": "https://www.gap.com/customerService/info.do?cid=81266", "doc_id": "282206349349b33a80a7c0667ebc5864"}, {"title": "Shipping Prices", "body": "<table>\n<thead>\n<tr>\n<th></th>\n<th>Non Members</th>\n<th>Members: under $50</th>\n<th>Core/Enthusiast Rewards Members: over $50</th>\n<th>Icon Members</th>\n</tr>\n</thead>\n<tbody>\n<tr>\n<th><strong>Basic</strong><br/>\n                5\u20137 business days</th>\n<td>$7</td>\n<td>$7</td>\n<td>Free over $50</td>\n<td>Free over $50</td>\n</tr>\n<tr>\n<th><strong>Standard</strong><br/>\n                3\u20135 business days</th>\n<td>$9</td>\n<td>$7</td>\n<td>Free over $50</td>\n<td>Free over $50</td>\n</tr>\n<tr>\n<th><strong>Express</strong><br/>\n                2\u20133 business days</th>\n<td>$17</td>\n<td>$17</td>\n<td>$17</td>\n<td>Free over $50</td>\n</tr>\n<tr>\n<th><strong>Priority</strong><br/>\n                1\u20132 business days</th>\n<td>$25</td>\n<td>$25</td>\n<td>$25</td>\n<td>$25</td>\n</tr>\n</tbody>\n<tfoot>\n<tr>\n<th id=\"cs_notes\">Notes</th>\n<td colspan=\"4\">\n<p>Actual delivery times and costs are subject to change.</p>\n<p>Items sold and shipped by third-party sellers ship free. Made-to-order items may be sent by white glove delivery. Check your order details for more information.</p>\n</td>\n</tr>\n</tfoot>\n</table>", "url": "https://www.gap.com/customerService/info.do?cid=1192375", "doc_id": "984fec6cf064ff9b4ef15d0180ad7e1a"}, {"title": "Shipping Policies", "body": "<table>\n<thead>\n<tr>\n<th></th>\n<th><strong>Basic</strong> (<a href=\"#cs_notes2\">1</a>)</th>\n<th><strong>Standard</strong></th>\n<th><strong>Express *</strong> (<a href=\"#cs_notes2\">2</a>)</th>\n<th><strong>Priority **</strong> (<a href=\"#cs_notes2\">3</a>)</th>\n</tr>\n</thead>\n<tbody>\n<tr>\n<th><strong>Delivery Time</strong> (non-peak times)</th>\n<td>5\u20137 business days</td>\n<td>3\u20135 business days</td>\n<td>2\u20133 business days (<a href=\"#cs_notes\">3</a>)</td>\n<td>1\u20132 business days</td>\n</tr>\n<tr>\n<th><strong>Available where?</strong></th>\n<td>All U.S. states</td>\n<td>All U.S. states</td>\n<td>Continental United States only</td>\n<td>Continental United States only</td>\n</tr>\n<tr>\n<th><strong>P.O. box delivery?</strong></th>\n<td>Yes</td>\n<td>Yes</td>\n<td>N/A</td>\n<td>N/A</td>\n</tr>\n<tr>\n<th><strong>US Territories?</strong><br/>\n                America Samoa, Guam, Northern Mariana Islands, Puerto Rico and the US Virgin Islands</th>\n<td>Yes, allow 14 business days</td>\n<td>Yes, allow 14 business days</td>\n<td>N/A</td>\n<td>N/A</td>\n</tr>\n<tr>\n<th><strong>APO and FPO delivery?</strong></th>\n<td>Yes, allow 14 business days</td>\n<td>Yes, allow 14 business days</td>\n<td>N/A</td>\n<td>N/A</td>\n</tr>\n<tr>\n<th><strong>Order placed <em>before</em> 3pm ET Mon-Fri</strong></th>\n<td>N/A</td>\n<td>N/A</td>\n<td>Arrives in 2\u20133 business days</td>\n<td>Arrives next business day</td>\n</tr>\n<tr>\n<th><strong>Order placed <em>after</em><br/>\n                3pm ET Mon-Fri or on weekends or holidays</strong></th>\n<td>N/A</td>\n<td>N/A</td>\n<td>Arrives in 3\u20134 business days</td>\n<td>Arrives in 2 business days</td>\n</tr>\n<tr>\n<th><strong>Perfumes and colognes</strong></th>\n<td>Eligible for shipment</td>\n<td>Eligible for shipment</td>\n<td>May not be eligible for this shipment method</td>\n<td>May not be eligible for this shipment method</td>\n</tr>\n</tbody>\n<tfoot>\n<tr>\n<th id=\"cs_notes2\">Notes</th>\n<td colspan=\"4\">\n<ol>\n<li>Expedited delivery to rural and remote locations may require an additional 1\u20132 business days.</li>\n<li>May not be available for certain remote locations.</li>\n<li>Art cannot be shipped to Alaska nor Hawaii.</li>\n<li>Items sold and shipped by third-party sellers may not have the same shipping options available.</li>\n<li>Made-to-order items may be sent by white glove delivery. Check your order details for more information.</li>\n</ol>\n</td>\n</tr>\n</tfoot>\n</table>", "url": "https://www.gap.com/customerService/info.do?cid=1192375", "doc_id": "1359eb16cea0f5ec0b711ef38cec21e1"}, {"title": "About Our Shipping and Handling Policies", "body": "<div class=\"accordion-details\">\n<p>Shipping charges and expected delivery dates are displayed in your shopping bag at the time of your order. This information also appears in your order confirmation email.</p>\n<p>We package and ship your order as soon as we get credit card authorization and verification. Based on our warehouse location and your shipping address, we determine the most efficient shipping carrier for your order. The carriers that may be used include, the U.S. Postal Service (USPS), United Parcel Service (UPS), FedEx, United Delivery Services (UDS), LaserShip, and OnTrac.</p>\n<p>Prices in the chart above reflect shipping for domestic orders only. For information on international orders, see <a href=\"/customerService/info.do?cid=81267\">International Ordering and Shipping</a>.</p>\n</div>", "url": "https://www.gap.com/customerService/info.do?cid=1192375", "doc_id": "7dd22d822e4a0d3fec7a09903cec4e68"}, {"title": "Why Your Order May Arrive in Two or More Packages", "body": "<div class=\"accordion-details\">\n<p>Occasionally, we need to send your order in two or more shipments. Our shipping charge applies only to the first package shipped. There are no additional shipping charges for subsequent shipments for the same order.</p>\n</div>", "url": "https://www.gap.com/customerService/info.do?cid=1192375", "doc_id": "c37f33563715f6e93cbd9b830c6e421f"}, {"title": "To Ship to More Than One Address", "body": "<div class=\"accordion-details\">\n<p>If you're shopping for several people at once and want to ship various items to several addresses, you must place a separate order for each address. A single order cannot be shipped to multiple addresses. Applicable shipping fees apply to each order placed.</p>\n<p>To do this, use the \u201cSave for Later\u201d feature in your shopping bag.</p>\n<ol class=\"steps\">\n<li><strong>When you're ready to purchase, <a href=\"/shopping-bag\">go to checkout</a> (or click the Checkout button in the top right corner of the website).</strong></li>\n<li><strong>Identify the items in your shopping bag that you want to send to the first address.</strong></li>\n<li><strong>For each of the remaining items, click \u201cSave for later.\u201d</strong><br/>\n              This moves those items to a separate, saved category below your active shopping bag.</li>\n<li><strong>Complete your purchase of the first set of items.</strong><br/>\n              Afterward, you can repeat step 1 and then move the saved items back to your active shopping bag.</li>\n</ol>\n</div>", "url": "https://www.gap.com/customerService/info.do?cid=1192375", "doc_id": "9c67c11b9feb216957696b28cc05ddc7"}, {"title": "To Require a Signature for Delivery", "body": "<div class=\"accordion-details\">\n<p><a href=\"/customerService/info.do?cid=81270\">Contact Us</a> to learn more about our \u201csignature required\u201d shipping options.</p>\n</div>", "url": "https://www.gap.com/customerService/info.do?cid=1192375", "doc_id": "19c3f5c159b0670be89dafcafa5456ba"}, {"title": "Payment Options", "body": "<p>When it comes to purchasing the products you love, you have a host of options.</p>", "url": "https://www.gap.com/customerService/info.do?cid=1192374", "doc_id": "e1900e5c2688e91424d5495c8812dfe8"}, {"title": "To Pay with a Credit or Debit Card", "body": "<div class=\"accordion-details\">\n<div class=\"wcd_grid-root\">\n<div class=\"wcd_g-1-1 wcd_g-lg-1-2\">\n<img alt=\"null\" src=\"https://cdn.media.amplience.net/i/gapprod/creditcards\"/>\n</div>\n<div class=\"wcd_g-1-1 wcd_g-lg-1-2\">\n<p>When you pay with a credit or debit card, you need the name printed on the card, the card number, the month and year the card expires, and the 3-digit or 4-digit security code.</p>\n<p>This information, along with the billing address for the credit card, is entered during the purchase process. For more information, see <a href=\"/customerService/info.do?cid=1192371\">Placing an Order</a>.</p>\n</div>\n</div>\n<p>These credit cards are accepted at all of our stores and websites.</p>\n<ul class=\"flex-list\">\n<li><img alt=\"Gap Mastercard\" src=\"https://cdn.media.amplience.net/i/gapprod/GAP_Enthusiast_CreditCard\"/></li>\n<li><img alt=\"Old Navy Mastercard\" src=\"https://cdn.media.amplience.net/i/gapprod/ON__Enthusiast_CreditCard\"/></li>\n<li><img alt=\"Banana Republic Mastercard\" src=\"https://cdn.media.amplience.net/i/gapprod/BR_Enthusiast_CreditCard\"/></li>\n<li><img alt=\"Athleta Mastercard\" src=\"https://cdn.media.amplience.net/i/gapprod/Athleta_Enthusiast_CreditCard\"/></li>\n</ul>\n<ul class=\"flex-list\" style=\"align-items:center\">\n<li><img alt=\"Visa\" src=\"https://cdn.media.amplience.net/i/gapprod/logo-visa\"/></li>\n<li><img alt=\"MasterCard\" src=\"https://cdn.media.amplience.net/i/gapprod/logo-mastercard\"/></li>\n<li><img alt=\"American Express\" src=\"https://cdn.media.amplience.net/i/gapprod/logo-amex\"/></li>\n<li><img alt=\"Discover/Novus\" src=\"https://cdn.media.amplience.net/i/gapprod/discover\" style=\"width:75px;height:50px\"/></li>\n<li><img alt=\"Japanese Credit Bank (JCB)\" src=\"https://cdn.media.amplience.net/i/gapprod/JCB Logo\" style=\"width:60px;height:60px\"/></li>\n<li><img alt=\"Diners Club\" src=\"https://cdn.media.amplience.net/i/gapprod/diners\" style=\"width:75px;height:50px\"/></li>\n<li><img alt=\"Union Pay\" src=\"https://cdn.media.amplience.net/i/gapprod/unionpay acceptance mark\" style=\"width:75px;height:50px\"/></li>\n</ul>\n<p>These store credit cards are accepted at all of our stores and websites.</p>\n<ul class=\"flex-list\">\n<li><img alt=\"Gap card\" src=\"https://cdn.media.amplience.net/i/gapprod/GAP_Enthusiast_Store_CC\"/></li>\n<li><img alt=\"Old Navy card\" src=\"https://cdn.media.amplience.net/i/gapprod/ON_Enthusiast_Store_CC\"/></li>\n<li><img alt=\"Banana Republic card\" src=\"https://cdn.media.amplience.net/i/gapprod/BR__Enthusiast_Store_CC\"/></li>\n<li><img alt=\"Athleta Card\" src=\"https://cdn.media.amplience.net/i/gapprod/Athleta_Enthusiast_Store_CC\"/></li>\n</ul>\n<p>Debit cards issued by the financial services companies listed above are accepted at all of our stores and websites.</p>\n<div class=\"subsection\">\n<h3 class=\"cs_header-c\">What happens next?</h3>\n<p>Credit cards and store credit cards are generally charged only at the time we ship the item or items to you.</p>\n<p>However for both credit and debit cards we may \u201cpre-authorize\u201d your order amount with your card issuer at the time you place the order. This may trigger an \u201cauthorization hold\u201d on your card. For debit cards, which draw on funds in a bank account, this means the amount of your purchase remains in your account but is no longer available to you. For credit cards, the charge is not processed but the amount may be deducted from your available line of credit.</p>\n<p>Your credit or debit card will then be charged at the time we ship your items to you. If your order is sent out in multiple shipments the charges will process as each individual part of the order ships (you will see multiple, smaller amounts charged to your account).</p>\n<p>It can typically take three to seven days for the purchase amount to clear your account. Your bank controls the timing of authorizations and payments from your account; for details please check with your bank.</p>\n</div>\n</div>", "url": "https://www.gap.com/customerService/info.do?cid=1192374", "doc_id": "43e23a0d81b31d459753f0ef987091f3"}, {"title": "To Pay with a Gift Card", "body": "<div class=\"accordion-details\">\n<p>You can use a physical or electronic gift card from any of our brands, as well as an Options gift card, to purchase merchandise or services at any of our online stores.</p>\n<p>Gift cards can't be used to make payments on any credit card account.</p>\n<ol class=\"steps\">\n<li>\n<p><strong>When you're ready to purchase, <a href=\"/shopping-bag\">go to checkout</a> (or click the Checkout button in the top right corner of the website).</strong></p>\n</li>\n<li>\n<p><strong>In the payments section of checkout, type the 16-digit gift card number and 4-digit PIN (found on the back of the card) exactly as they appear.</strong></p>\n<img alt=\"null\" src=\"https://cdn.media.amplience.net/i/gapprod/giftcard-number\"/>\n</li>\n<li>\n<p><strong>Click Apply.</strong></p>\n<p>You see a confirmation message that the gift card value has been applied.</p>\n<p>You can apply up to five gift cards per order. To use another gift card, repeat steps 2\u20133 above.</p>\n</li>\n</ol>\n<p>To pay with a Gap gift certificate, merchandise credit, or coupon received before July 2009, <a href=\"/customerService/info.do?cid=81270\">contact us</a>.</p>\n<div class=\"subsection\">\n<h3 class=\"cs_header-c\">What happens next?</h3>\n<p>When you use a gift card, we charge the card as soon as you place your order. If your purchase total is more than the value of your gift card, you can use another payment method to pay for the difference.</p>\n<p>If your purchase total is less than the gift card's value, the gift card carries that remaining balance until you use it another time. For more information, see the topic about checking a gift card balance on <a href=\"/customerService/info.do?cid=1192372\">Buying a Gift Card</a>.</p>\n<p>If the item you want to purchase becomes unavailable, or it's on back order and you choose to cancel it before it ships, we send you a new gift card to cover the cost of the item, plus any applicable taxes and promotions. We don't add the value back to the original gift card.</p>\n</div>\n</div>", "url": "https://www.gap.com/customerService/info.do?cid=1192374", "doc_id": "5968dcb955f3c00fca9f5f1ce2329e83"}, {"title": "To Pay with Rewards", "body": "<div class=\"accordion-details\">\n<p>As a member of the Gap Inc. Rewards Program, you earn points that can be redeemed for rewards in $1 increments. Rewards can be redeemed at our Family of Brands for the purchase of merchandise. Rewards cannot be used for the purchase of gift cards, for taxes or state fees, packaging fees, shipping &amp; handling or delivery charges, charitable donations, and gift wrap charges.</p>\n<h3 class=\"cs_header-c\">To Redeem Online</h3>\n<ol class=\"steps\">\n<li>Log in to your account at checkout</li>\n<li>The \u201cMy Rewards\u201d section will display your available points balance, as well as any valid rewards certificates</li>\n<li>Select the amount of points you want to redeem from the drop down</li>\n<li>Select \u201credeem\u201d button to apply your rewards to your total</li>\n</ol>\n<h3 class=\"cs_header-c\">To Redeem In Store</h3>\n<ol class=\"steps\">\n<li>Enter your phone number on payment terminal</li>\n<li>Alternatively, associates can look up an email address</li>\n<li>The associate will see the customer's available rewards points balance, as well as any valid rewards certificates</li>\n<li>The customer can choose how many rewards they wish to redeem</li>\n</ol>\n<div class=\"subsection\">\n<h3 class=\"cs_header-c\">What happens next?</h3>\n<p>A message appears to confirm that the code has been applied to your order.</p>\n<p>When you use a reward, we deduct that amount from your purchase total before charging for the remainder.</p>\n<p>For more information, see <a href=\"/customerService/info.do?cid=1099008\">About the Rewards Program</a>.</p>\n</div>\n</div>", "url": "https://www.gap.com/customerService/info.do?cid=1192374", "doc_id": "2a14cb39d0da0b3dfb4b6c358e4a73fa"}, {"title": "To Pay with a Promotional Discount", "body": "<div class=\"accordion-details\">\n<p>Each promotion, or special offer, has a code that you can type in during checkout, which tells our system to apply that particular offer or discount toward your purchase.</p>\n<p><b class=\"underline uppercase\">Note:</b> Before using any promotion, be sure to check its terms and conditions for specific guidelines, exclusions, and restrictions. Some promotions are good only for certain items or have other limits on use, while other promotions require that any remaining balance be paid using a Gap Inc. Credit Card. Most of our promotions cannot be combined with other offers or discounts.</p>\n<ol class=\"steps\">\n<li><strong>When you're ready to purchase, <a href=\"/shopping-bag\">go to checkout</a> (or click the Checkout button in the top right corner of the website).</strong></li>\n<li><strong>In the payments section of checkout, enter the promotion code exactly as it appears in the promotion, including uppercase or lowercase letters. Be sure to avoid including a space before the promotion code, which sometimes happens if you cut and paste from an email or other electronic communication.</strong></li>\n</ol>\n<p>The codes are usually a combination of letters and numbers. Unique promotion codes are 12 characters long (for example, \u201cPWFXYPFGC2DD\u201d). General promotion codes may be shorter and represent the promotion more clearly (for example, \u201cFREESHIP\u201d or \u201cTAKE30OFF\u201d).</p>\n<p>Depending on the promotion, you may be able to apply more than one promotion code to a single online order. For example, if you have a promotion code for free shipping, and another for 10% off an item, you may be able to use both.</p>\n<div class=\"subsection\">\n<h3 class=\"cs_header-c\">What happens next?</h3>\n<p>A message appears to confirm that the code has been applied to your order.</p>\n<p>Promotion code values are applied to your purchase total first. You can use another payment method, such as a Gap Inc. Credit Card, to pay for the difference. (Many promotions have specific payment requirements, so be sure to check the details of the promotion before using it.)</p>\n<p>If the message says a promotion can't be applied: This usually happens when a promotion has expired or can't be used with the items you want to purchase. Read the promotion terms and conditions carefully to understand how the promotion can and can't be used.</p>\n<p>Also, some promotions cannot be combined. If you try to apply two such promotions, we apply the one that has the biggest benefit to you and explain what we did in a message during the checkout process. You can save the unused promotional code to use later with a different order.</p>\n</div>\n</div>", "url": "https://www.gap.com/customerService/info.do?cid=1192374", "doc_id": "8990071920039da759736506547187f0"}, {"title": "To Pay Using a Combination of Methods", "body": "<div class=\"accordion-details\">\n<p>You can pay for any purchase using several different methods.</p>\n<p>Let's say you're buying a pair of jeans and a child's jacket. You can use a promotions code for a 25% discount on the jacket, and then use up the last $27 on the gift card you got for your birthday. If there's a balance remaining, you can pay it with a debit card or credit card.</p>\n<p>You could also redeem rewards in the payment mix.</p>\n<p>You can use up to five promotion codes and rewards for a single purchase. That is, you can use one promotion and four rewards, or two promotions and three rewards, etc. Any rewards drawn from your points bank, regardless of value, count as one reward.</p>\n<p>Promotion codes are always applied first to your purchase total, followed by rewards, gift cards, and then debit or credit cards.</p>\n</div>", "url": "https://www.gap.com/customerService/info.do?cid=1192374", "doc_id": "4bfba83b27c5761c5f9962be602dd7c8"}, {"title": "To Pay with PayPal or Apple Pay", "body": "<div class=\"accordion-details\">\n<p>PayPal and Apple Pay are online payment options.</p>\n<p>Either can be used to buy merchandise as well as Gift Cards. For additional information, see <a href=\"/customerService/info.do?cid=1192372\">Buying a Gift Card</a>.</p>\n<p>They can be used as a form of payment for orders available for both Curbside and In-Store Pickup. For additional information, see <a href=\"/customerService/info.do?cid=81265\">the related FAQ</a>.</p>\n<p>Rewards Members will earn 1 point for every $1 spent when using their Gap Inc. Mastercard\u00ae Credit Card through PayPal or Apple Pay. Rewards Cardmembers with a Gap Inc. World Mastercard\u00ae Credit Card will earn 2 points for every $1 spent using their Gap Inc. World Mastercard\u00ae Credit Card through PayPal or Apple Pay.</p>\n<ul>\n<li>The only Gap Inc. Credit Cards that can be used with PayPal or Apple Pay are Mastercard\u00ae and World Mastercard\u00ae Credit Cards.</li>\n<li>For additional information, see <a href=\"/customerService/info.do?cid=1099008\">Gap Inc. Credit Card program details</a>.</li>\n</ul>\n<p>Rewards members will earn 1 point for every $1 spent when using PayPal or any other tender at Gap Inc. For additional information, see <a href=\"/profile/info.do?cid=1099006\">Rewards Program details</a>.</p>\n<p>You may see a temporary hold on your PayPal purchase amount. These holds usually clear within 10 days and are often applied when a credit or debit card is linked to PayPal. If you have questions, please contact your card-issuing bank or PayPal Customer Service at <a href=\"tel:+18882211161\">1 (888) 221-1161</a>.</p>\n<p><strong>PayPal cannot be used:</strong></p>\n<ul>\n<li>In combination with other online purchase payment options.</li>\n<li>In store</li>\n<li>\n<p>With certain Gap Inc. Credit Cards or Gift Cards to make an online purchase.</p>\n<p><b>Note:</b> Gap Inc. Credit Card Rewards and cardmember-only promotions cannot be applied to an online purchase made using PayPal. Other promotions can be applied.</p>\n</li>\n<li>As payment method to place orders via telephone.</li>\n<li>For orders that include both ship-to-home and In-Store or Curbside Pickup items. They also can't be used for single orders that need to be picked up at multiple stores. For additional information, see <a href=\"/customerService/info.do?cid=1192375\">Shipping &amp; Handling</a>.</li>\n<li>For orders that include made-to-order items sold and shipped by third-party sellers.</li>\n<li>For orders with backordered items</li>\n</ul>\n<p><strong>Apple Pay cannot be used:</strong></p>\n<ul>\n<li>In combination with other online purchase payment options.</li>\n<li>\n<p>With certain Gap Inc. Credit Cards or Gift Cards to make an online purchase.</p>\n<p><b>Note:</b> Gap Inc. Credit Card Rewards and cardmember-only promotions cannot be applied to an online purchase made using Apple Pay. Other promotions can be applied.</p>\n</li>\n<li>As payment method to place orders via telephone.</li>\n<li>For orders that include both ship-to-home and In-Store or Curbside Pickup items. They also can't be used for single orders that need to be picked up at multiple stores. For additional information, see <a href=\"/customerService/info.do?cid=1192375\">Shipping &amp; Handling</a>.</li>\n<li>For orders that include items sold and shipped by third-party sellers.</li>\n</ul>\n</div>", "url": "https://www.gap.com/customerService/info.do?cid=1192374", "doc_id": "fb403f78d655784a7678e304a3f04970"}, {"title": "To Pay with Afterpay", "body": "<div class=\"accordion-details\">\n<p><strong>What is Installments by Afterpay?</strong><br/>\n            Installments by Afterpay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks without any interest.</p>\n<p><strong>Where can I find Afterpay Payment Purchase agreement?</strong><br/>\n            The agreement is available at <a href=\"https://www.afterpay.com/purchase-payment-agreement\" target=\"_blank\">afterpay.com/purchase-payment-agreement</a>.</p>\n<p><strong>How do I use Installments by Afterpay?</strong><br/>\n            Simply shop online and add items to your shopping bag and checkout as normal. At the checkout choose Installments by Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, and returning customers simply log in to make their purchase. It's that easy! Please note that all items in your shopping bag must be eligible for Installments by Afterpay. A minimum purchase amount may apply, and you must meet additional eligibility requirements to qualify.</p>\n<p><strong>Where can I use Installments by Afterpay?</strong><br/>\n            Installments by Afterpay can be applied to eligible purchases made across Gap Inc. online brands including Specialty and Factory sites. Afterpay is also available to use in the iOS version of the Gap Inc. apps. The Afterpay card can be used for eligible purchases in all Old Navy, Gap, and Gap Factory stores.</p>\n<p><strong>What products are not eligible for purchase using Installments by Afterpay?</strong><br/>\n            Afterpay is not available on purchases of gift cards or back ordered items. If your order contains gift cards, please use another online payment option to complete your purchase. If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at <a href=\"mailto:[email protected]\" target=\"_blank\">[email protected]</a>.</p>\n<p><strong>Is there a limit to how much I can spend on a single transaction?</strong><br/>\n            Yes, transaction value limits apply on Afterpay order purchases. It is currently between $35 and $1000.</p>\n<p><strong>Can I use Installments by Afterpay if I'm an international customer?</strong><br/>\n            Afterpay is only offered to our customers who have a US billing address, US shipping address, a US Visa or Mastercard or American Express (credit or debit card), and a US mobile phone number. Customers with international billing addresses, shipping addresses, and/or phone numbers will not be able to set up an account with Afterpay.</p>\n<p><strong>How does the payment schedule work?</strong><br/>\n            All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account.</p>\n<p>You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.</p>\n<p><strong>Where can I find common questions about payments?</strong><br/>\n            Check out <a href=\"https://help.afterpay.com/hc/en-us/sections/203376123-Payments\" target=\"_blank\">the Afterpay Payments FAQ</a>.</p>\n<p><strong>When will my items be delivered if I use Installments by Afterpay?</strong><br/>\n            Afterpay orders are delivered as per our standard shipping time frame after you complete your order online.</p>\n<p>Visit our <a href=\"/customerService/info.do?cid=1192375\">Shipping &amp; Handling</a> page for more information.</p>\n<p><strong>What if I can't pay an Afterpay installment?</strong><br/>\n            If funds are not available or you otherwise do not make your payment when it is due, late fees may apply. <a href=\"https://www.afterpay.com/en-US/installment-agreement\" target=\"_blank\">Click here for complete terms</a>.</p>\n<p><strong>Where can I find out more about Afterpay?</strong><br/>\n            If you would like to know more about Afterpay, visit <a href=\"https://www.afterpay.com\" target=\"_blank\">the Afterpay website</a> for a comprehensive list of <a href=\"https://help.afterpay.com/hc/en-us/\" target=\"_blank\">FAQs</a>, terms, the <a href=\"https://www.afterpay.com/en-US/installment-agreement\" target=\"_blank\">purchase payment agreement</a>, as well as <a href=\"https://www.afterpay.com/privacy-policy\" target=\"_blank\">Afterpay's Privacy Policy</a>. If you have any questions about your Afterpay account, please <a href=\"https://help.afterpay.com/hc/en-us/requests/new\" target=\"_blank\">contact Afterpay directly</a>.</p>\n<p><strong>Can I use Afterpay with my Gap Inc. Credit Card?</strong><br/>\n            The only Gap Inc. Credit Cards that can be used with Afterpay are Mastercard\u00ae and World Mastercard\u00ae Credit Cards. However, you will not earn your standard 5 points for every $1 spent when shopping at our brands.</p>\n<ul>\n<li>Gap Inc. Mastercard\u00ae Cardmembers will earn 1 point for every $1 spent when using their Card through Afterpay.</li>\n<li>Gap Inc. World Mastercard\u00ae Cardmembers will earn 2 points for every $1 spent using their Card through Afterpay.</li>\n</ul>\n<p>For additional information, see <a href=\"/customerService/info.do?cid=1099008\">Gap Inc. Credit Card program details</a>.\n          </p><p><strong>Can I use Afterpay if I am a Rewards Member?</strong><br/>\n            Rewards members will earn 1 point for every $1 spent when using any tender at Gap Inc. For additional information, see <a href=\"/profile/info.do?cid=1099006\">Rewards program details</a>.</p>\n<p><strong>Additionally, Afterpay cannot be used:</strong></p>\n<ul>\n<li>In combination with other online purchase payment options.</li>\n<li>In store at Athleta, Banana Republic, or Banana Republic Factory.</li>\n<li>\n<p>With certain Gap Inc. Credit Cards or Gift Cards to make an online purchase</p>\n<ul>\n<li><b>Note:</b> Gap Inc. Credit Card Rewards and cardmember-only promotions cannot be applied to an online purchase made using Afterpay. Other promotions can be applied.</li>\n</ul>\n</li>\n<li>As a payment method to place orders via telephone</li>\n<li>For orders that include both ship-to-home and In-Store or Curbside Pickup items. They also can't be used for single orders that need to be picked up at multiple stores. For additional information, see <a href=\"/customerService/info.do?cid=1192375\">Shipping &amp; Handling</a>.</li>\n<li>For orders that include made-to order items sold and shipped by third-party sellers.</li>\n<li>For orders with backordered items</li>\n</ul>\n</div>", "url": "https://www.gap.com/customerService/info.do?cid=1192374", "doc_id": "4d616d62320e4297256447749cc57ebc"}, {"title": "Buying a Gift Card", "body": "<p>We offer physical gift cards and electronic gift cards, which can be redeemed at any of our stores or online. Choose the type of gift card that's most convenient for you and your recipient.</p>\n<p>For instructions on using a physical or electronic gift card to purchase merchandise online, see <a href=\"/customerService/info.do?cid=1192374\">Payment Options</a>.</p>\n<table class=\"sticky-headers\">\n<thead>\n<tr>\n<th></th>\n<th>Physical Gift Card</th>\n<th>Electronic Gift Cards</th>\n</tr>\n</thead>\n<tbody>\n<tr>\n<th>What form do gift cards take?</th>\n<td>Plastic (like a credit card)</td>\n<td>Virtual (can be printed out)</td>\n</tr>\n<tr>\n<th>How are gift cards sent to the recipient?</th>\n<td>By mail (takes 1\u20139 days, depending on delivery method chosen)</td>\n<td>By email (available for use within hours)</td>\n</tr>\n<tr>\n<th>Can I buy a gift card alongside other purchases?</th>\n<td>Yes (<a href=\"#cs_notes\">1</a>)</td>\n<td>No</td>\n</tr>\n<tr>\n<th>What's the shipping cost?</th>\n<td colspan=\"2\">Free</td>\n</tr>\n<tr>\n<th>When do gift cards expire?</th>\n<td colspan=\"2\">Never</td>\n</tr>\n<tr>\n<th>Is there a fee to purchase?</th>\n<td colspan=\"2\">None</td>\n</tr>\n<tr>\n<th>Can I use a gift card to get cash or make a payment on my store account?</th>\n<td colspan=\"2\">No</td>\n</tr>\n<tr>\n<th>Can I redeem online?</th>\n<td colspan=\"2\">Yes (<a href=\"#cs_notes\">2</a>)</td>\n</tr>\n<tr>\n<th>Can I redeem in a store?</th>\n<td colspan=\"2\">Yes (<a href=\"#cs_notes\">2</a>), including outlet and factory stores</td>\n</tr>\n</tbody>\n<tfoot>\n<tr>\n<th id=\"cs_notes\">Notes</th>\n<td colspan=\"2\">\n<ol>\n<li>Physical gift cards are delivered separately with free shipping.</li>\n<li>Gift cards may not be eligible for use with certain promotions. Check the promotions details for specific limitations.</li>\n</ol>\n</td>\n</tr>\n</tfoot>\n</table>", "url": "https://www.gap.com/customerService/info.do?cid=1192372", "doc_id": "672bb005084bc8a05ccbc5e238d32c73"}, {"title": "To Buy a Physical Gift Card", "body": "<div class=\"accordion-details\">\n<ol class=\"steps\">\n<li>At the bottom of this website page, click the Gift Cards link to open the Gift Cards page, or use this link to <a href=\"/browse/info.do?cid=2116\">buy a physical gift card</a>.</li>\n<li>\n<p>On the page that opens, select the option to buy a physical gift card. You can select the dollar amount and how many gift cards you want to purchase.</p>\n<p>Gift cards are also available in bulk, such as for a school or company event. <a href=\"https://solutionsb2b.storedvalue.com/\" target=\"_blank\">Get more information</a>.</p>\n</li>\n</ol>\n<p>If you have other items in your shopping bag, you can purchase them at the same time as a gift card. If you do, shipping charges that may appear don't apply to gift cards, which are shipped free, separately from the rest of your order.</p>\n<p>As with all orders, you can ship to only one address. If you want to send gift cards to more than one address, you must order them separately. For more information, see the topic about shipping to more than one address on <a href=\"/customerService/info.do?cid=1192371\">Placing Your Order</a>.</p>\n<div class=\"subsection\">\n<h3 class=\"cs_header-c\">What happens next?</h3>\n<p>The gift card is sent to your recipient, and can be redeemed online or in-store at Gap, Old Navy, Banana Republic, or Athleta.</p>\n<p>Physical gift cards can be redeemed only in the United States and Canada.</p>\n</div>\n</div>", "url": "https://www.gap.com/customerService/info.do?cid=1192372", "doc_id": "1d8222831345561077e337d11d2da6b4"}, {"title": "To Buy an Electronic Gift Card", "body": "<div class=\"accordion-details\">\n<p>Our electronic gift cards, or \u201ceGiftCards,\u201d are purchased through our partner vendor, CashStar, which specializes in secure electronic gift cards for consumers and businesses. eGiftCards can be redeemed only in the United States and Canada.</p>\n<ol class=\"steps\">\n<li>At the bottom of this website page, click the Gift Cards link to open the Gift Cards page or use this link to buy an <a href=\"https://gap.cashstar.com/store/recipient\" target=\"_blank\">electronic gift card</a>.</li>\n<li>On the page that opens, select the option to buy an electronic gift card.</li>\n</ol>\n<p>A new window opens, which shows you the purchase path on the CashStar website. You can add a recipient name and a message, select a design for the eGiftCard, add a personal photo, type in a dollar amount, and type your name (as the sender) and your recipient's email address.</p>\n<div class=\"subsection\">\n<h3 class=\"cs_header-c\">What happens next?</h3>\n<p>The eGiftCard is sent to your recipient within hours of purchase or on the date you choose. Your recipient gets an email that includes a link to access the eGiftCard online, as well as instructions for redeeming it. The eGiftCard can also be printed, though it's not necessary to do so to redeem it.</p>\n<p>After the eGiftCard has been viewed, you receive an email confirming delivery.</p>\n<p>If you have questions or concerns, call CashStar customer support at <a href=\"tel:+18558353753\">855-835-3753</a>. It's helpful to have the order number handy (it's in the email you received confirming your purchase).</p>\n</div>\n</div>", "url": "https://www.gap.com/customerService/info.do?cid=1192372", "doc_id": "d10496159a5a65eaa4f66fa8ceb86a30"}, {"title": "To Check the Balance of a Gift Card", "body": "<div class=\"accordion-details\">\n<table>\n<thead>\n<th style=\"width: 50%;\">For a Physical Gift Card:</th>\n<th style=\"width: 50%;\">For an Electronic Gift Card:</th>\n</thead>\n<tbody>\n<tr>\n<td>\n<ol class=\"steps\">\n<li>\n<p><strong>Do one of the following:</strong></p>\n<ul>\n<li><a href=\"/my-account/gift-cards-balance\">Check your gift card balance</a>.</li>\n<li>Click <a href=\"/my-account/sign-in\">Your Account</a> in the top right corner of the website and click the \u201cCheck GiftCard balance\u201d link in the Account Settings section.</li>\n<li>As you check out, click the \u201cOr check gift card balance\u201d link in the Gift Card section of the Payments &amp; Promotions area.</li>\n</ul>\n</li>\n<li>\n<p><strong>Enter the 16-digit gift card number and 4-digit PIN.</strong></p>\n<img alt=\"null\" src=\"https://cdn.media.amplience.net/i/gapprod/giftcard-number\"/>\n</li>\n</ol>\n</td>\n<td>\n<ol class=\"steps\">\n<li><a href=\"/my-account/gift-cards-balance\">Check your gift card balance</a>.</li>\n<li>\n<p><strong>Enter the 16-digit gift card number and 4-digit PIN.</strong></p>\n<img alt=\"null\" src=\"https://cdn.media.amplience.net/i/gapprod/giftcard-number--electronic\"/>\n</li>\n</ol>\n</td>\n</tr>\n</tbody>\n</table>\n<div class=\"subsection\">\n<h3 class=\"cs_header-c\">What happens next?</h3>\n<p>The balance remaining on the gift card appears immediately.</p>\n</div>\n</div>", "url": "https://www.gap.com/customerService/info.do?cid=1192372", "doc_id": "7fc4f88b7e1dc48ab117bc06329c2d39"}, {"title": "To Add Value to a Gift Card", "body": "<div class=\"accordion-details\">\n<p>It's easy to increase the dollar amount of a physical gift card in any of our stores. Simply take the card to any store associate and tell them the amount you want to add. You can pay for the additional value with cash or a credit or debit card.</p>\n<p>Adding value cannot be done online, but you can buy additional gift cards and we ship them for free.</p>\n<p>The value of electronic gift cards cannot be changed after purchase.</p>\n</div>", "url": "https://www.gap.com/customerService/info.do?cid=1192372", "doc_id": "e6086757e12d24be2f8593c006fd9688"}, {"title": "To Replace a Lost or Stolen Gift Card", "body": "<div class=\"accordion-details\">\n<table>\n<thead>\n<th style=\"width: 50%;\">For a Physical Gift Card:</th>\n<th style=\"width: 50%;\">For an Electronic Gift Card:</th>\n</thead>\n<tbody>\n<tr>\n<td>\n<p><a href=\"/customerService/info.do?cid=81270\">Contact us</a> for information on replacing a lost or stolen gift card.</p>\n</td>\n<td>\n<p>If you lost or misplaced your eGiftCard, just click the link in the original email and print it out again. If your eGiftCard was stolen, call CashStar customer support at <a href=\"tel:+18668539918\">866-853-9918</a>. CashStar can cancel the original eGiftCard and issue you a new one for the remaining value.</p>\n</td>\n</tr>\n</tbody>\n</table>\n</div>", "url": "https://www.gap.com/customerService/info.do?cid=1192372", "doc_id": "fb7c40d1d1b40424a657590ce1a38279"}, {"title": "To Return or Cancel the Purchase of a Gift Card", "body": "<div class=\"accordion-details\">\n<p>For details and instructions, see <a href=\"/customerService/info.do?cid=1192367\">Returning a Gift Card</a>.</p>\n</div>", "url": "https://www.gap.com/customerService/info.do?cid=1192372", "doc_id": "b82aeb9aad437d66704f6566d4a166b2"}, {"title": "Placing Your Order Online", "body": "<p>Whether you're buying something for yourself or a gift for someone else, ordering is quick and easy.</p>", "url": "https://www.gap.com/customerService/info.do?cid=1192371", "doc_id": "893791f92056d4923185a89ff7211c3d"}, {"title": "To Place an Order Online", "body": "<div class=\"accordion-details\">\n<p>Add at least one item to your shopping bag and then <a href=\"/shopping-bag\">go to checkout</a> (or click the Checkout button in the top right corner of the website).</p>\n<p>During checkout, you can select shipping options and gift options, enter payment information, and add billing and shipping addresses.</p>\n<p>You can also review your order before it's final, and make changes to the color, size, or quantity of an item.</p>\n<div class=\"subsection\">\n<h3 class=\"cs_header-c\">What happens next?</h3>\n<p>After you place an order, an order confirmation immediately appears in the same window. The confirmation includes an order number. It's a good idea to write the order number down before closing your browser.</p>\n<p>Within 24 hours, you receive an order confirmation email, which shows the same order number and provides a link to your order status page on the website. You can check the status of your order anytime by clicking the \u201cOrders and Returns\u201d link in the top right corner of the website.</p>\n<p>When your purchase has been shipped from the warehouse, you receive a second email with tracking details. For more information on order tracking, see <a href=\"/customerService/info.do?cid=81266\">Track Your Order</a>.</p>\n</div>\n</div>", "url": "https://www.gap.com/customerService/info.do?cid=1192371", "doc_id": "c09e7ebb6e24cacd692e560a08ae9423"}, {"title": "To Place an Order by Telephone", "body": "<div class=\"accordion-details\">\n<p>To order by telephone, <a href=\"/customerService/info.do?cid=81270\">contact us</a>. Be sure to have all the details of your desired purchases handy, as well as your method of payment.</p>\n</div>", "url": "https://www.gap.com/customerService/info.do?cid=1192371", "doc_id": "a03a35bd7794bc86d9823baa38d77b70"}, {"title": "To Place an Order with Instagram and Facebook", "body": "<div class=\"accordion-details\">\n<p>Instagram and Facebook shops provide the ability to shop for products directly on Instagram and Facebook. It allows you to search for products, select your preferences (i.e., size and color), and add to your cart, all within the Instagram and Facebook apps and websites.</p>\n<p>Because Instagram and Facebook use Facebook Pay to process payments, Gap Inc. does not receive or store any payment information on orders made using Instagram or Facebook. Because of this, there are a few components of the shopping experience that are different.</p>\n<h3 class=\"cs_header-c\">Shipping</h3>\n<table>\n<thead>\n<tr>\n<th>Shipping Type</th>\n<th>Shipping Speed</th>\n<th>Cost</th>\n</tr>\n</thead>\n<tbody>\n<tr>\n<th>Basic</th>\n<td>5\u20137 business days</td>\n<td>$7</td>\n</tr>\n<tr>\n<th>Standard</th>\n<td>3\u20135 business days</td>\n<td>$9</td>\n</tr>\n<tr>\n<th>Express</th>\n<td>2\u20133 business days</td>\n<td>$17</td>\n</tr>\n<tr>\n<th>Priority</th>\n<td>1\u20132 business days</td>\n<td>$25</td>\n</tr>\n</tbody>\n</table>\n<h3 class=\"cs_header-c\">Returns</h3>\n<p>Returns and exchanges cannot be made in store. Learn more about <a href=\"/customerService/info.do?cid=81264\">returning by mail</a>.</p>\n<h3 class=\"cs_header-c\">Cardmembers</h3>\n<p>Gap Inc. Mastercard\u00ae Cardmembers will earn 1 point for every $1 spent when using Gap Inc. Mastercard\u00ae Credit Cards through Instagram Shopping and Facebook Pay. Gap Inc. World Mastercard\u00ae Cardmembers will earn 2 points for every $1 spent using their Gap Inc. World Mastercard\u00ae Credit Card through Instagram Shopping and Facebook Pay.</p>\n<ul>\n<li>The only Gap Inc. Credit Cards that can be used with Instagram Shopping and Facebook Pay are Mastercard\u00ae and World Mastercard\u00ae Credit Cards.</li>\n<li>For additional information, see <a href=\"/customerService/info.do?cid=1099008\">Gap Inc. Credit Card program details</a>.</li>\n</ul>\n<h3 class=\"cs_header-c\">Rewards Program Members</h3>\n<p>Rewards Program Members (Gap Good Rewards, Navyist Rewards, Banana Republic Rewards, Athleta Rewards) will not earn points while using Instagram Shopping and Facebook Pay. For additional information, see <a href=\"/profile/info.do?cid=1099006\">Loyalty program details</a>.</p>\n<p><strong>Instagram Shopping and Facebook Pay cannot be used:</strong></p>\n<ul>\n<li>In combination with other online purchase payment options.</li>\n<li>On brand websites, in stores or on orders placed over the phone.</li>\n<li>\n<p>With certain Gap Inc. Credit Cards or Gift Cards to make an online purchase.</p>\n<ul>\n<li>Only Gap Inc. Mastercard\u00ae Cardmembers and World Mastercard\u00ae Cardmembers can earn points on purchases made in the Instagram and Facebook apps.</li>\n<li>Gap Inc. Credit Card Rewards and Cardmember-only promotions cannot be applied to an online purchase made using Instagram Shopping and Facebook Pay. Other promotions can be applied.</li>\n</ul>\n</li>\n<li>For orders that include In-Store or Curbside Pickup.</li>\n</ul>\n<h3 class=\"cs_header-c\">Promo Restrictions</h3>\n<p>Before using any promotion, be sure to check its terms and conditions for specific guidelines, exclusions, and restrictions. Some promotions are good only for certain items or have other limits on use, while other promotions require that any remaining balance be paid using a Gap Inc. Credit Card. Most of our promotions cannot be combined with other offers or discounts.</p>\n</div>", "url": "https://www.gap.com/customerService/info.do?cid=1192371", "doc_id": "f524e0c2b46d98319b1500516f9d9bdc"}, {"title": "About Back Orders and Bulk Orders", "body": "<div class=\"accordion-details\">\n<p><strong>Back orders:</strong> Sometimes items are not available at the time you want to purchase them. If you decide to place an order, these items are placed on \u201cback order,\u201d which means your credit card is authorized for the purchase, but it's not charged until the items become available and are shipped to you.</p>\n<p>At the time you order, we provide you with an approximate ship date for your back-ordered items. Please note these dates are subject to change. If they do, we send you an email notification.</p>\n<p>All back-ordered items ship via standard delivery.</p>\n<p><strong>Bulk orders:</strong> Our merchandise is not authorized for re-sale so, to enforce this policy, online purchases are limited to 10 items per style, per customer. However, there may be certain exceptions, such as for large family or company events. If you have bulk ordering needs, <a href=\"/customerService/info.do?cid=81270\">contact us</a>.</p>\n</div>", "url": "https://www.gap.com/customerService/info.do?cid=1192371", "doc_id": "8307c78ce95dc1cab5030c307f545f77"}, {"title": "About Taxes and Tax-Exempt Purchasing", "body": "<div class=\"accordion-details\">\n<p>Order totals shown in the order window during checkout reflect estimated tax. The actual charge to your credit card includes all applicable taxes calculated at the time your order is shipped. Those tax amounts appear on your invoice.</p>\n<p><strong>Our tax policy:</strong> The taxes we charge on merchandise are based on state and local tax laws and tax rates. The tax for an order depends on the delivery address and the location from which the order is shipped. If an order is made up of items shipped from multiple warehouses to a single delivery address, the tax rate applied to the order may vary based on the warehouse locations.</p>\n<p>Where required, tax is also applied to the shipping and handling charges.</p>\n<p>If you return an item for a refund, that refund includes the taxes you paid for the item. There is no refund for taxes paid on shipping and handling, because shipping and handling charges are nonrefundable as soon as an item has been shipped.</p>\n<p>If you have questions, <a href=\"/customerService/info.do?cid=81270\">contact us</a>.</p>\n<p><strong>Tax-exempt purchases:</strong> If you're making a purchase for a tax-exempt organization or you're an individual who qualifies for a tax exemption, <a href=\"/customerService/info.do?cid=81270\">contact us</a>.</p>\n<p>To ensure compliance with tax laws, we must receive completed forms and verify some information before a purchase can be placed without tax.</p>\n</div>", "url": "https://www.gap.com/customerService/info.do?cid=1192371", "doc_id": "bc234fac8bbaa88fc49954440d5216d1"}, {"title": "Price Policy", "body": "<div class=\"accordion-details\">\n<p>The strikethrough or listed price represents a price at which we previously offered the product, or a comparable product, in our stores or online, recently or in a past season or year, or the value of a similar item in the market. It may not represent the price in effect in our stores or online or elsewhere in the market on any particular day or in every location.</p>\n</div>", "url": "https://www.gap.com/customerService/info.do?cid=1192371", "doc_id": "17e9bdc6e7089be6c38f242d4edaed70"}, {"title": "Buy Online, Pickup In-Store", "body": "<p>Picking up your online order in store is an easy way to get your favorites faster than shipping.</p>", "url": "https://www.gap.com/customerService/info.do?cid=81265", "doc_id": "c3206b6aedad3fb47e1f0726cdec4bd2"}, {"title": "Why are some products not available at my local store?", "body": "<div class=\"accordion-details\">\n<p>Merchandise inventory varies from store to store. Certain sizes, styles and colors may change so check back at a later date. You can also search for specific styles, sizes and colors and place an order to ship to your home.</p>\n<p>Items sold and shipped by third-party sellers are only available to be shipped to your home.</p>\n</div>", "url": "https://www.gap.com/customerService/info.do?cid=81265", "doc_id": "434cde717c8e858de9eae4124a98835b"}, {"title": "Who can pick up my order?", "body": "<div class=\"accordion-details\">\n<p>You or your designated pick up person must pickup your order. Have your ID and confirmation email ready to show the store associate.</p>\n</div>", "url": "https://www.gap.com/customerService/info.do?cid=81265", "doc_id": "e4e1c13a207aedb3f07764e5e41951d2"}, {"title": "What do I need to pick up my order?", "body": "<div class=\"accordion-details\">\n<p>Bring your ID and be prepared to show the confirmation email printed or on your mobile device.</p>\n</div>", "url": "https://www.gap.com/customerService/info.do?cid=81265", "doc_id": "05b2aa062a57cfdfb0bf9f0b06522daf"}, {"title": "How long will my order be held at the store?", "body": "<div class=\"accordion-details\">\n<p>Orders made online and scheduled for In-Store Pickup will be held at the store for 5 days. If you have not picked up your purchases by the end of the 5 days, your purchases will be reimbursed.</p>\n</div>", "url": "https://www.gap.com/customerService/info.do?cid=81265", "doc_id": "111281949d4c6c7d28520ea2cb32eae4"}, {"title": "How will I know when my order is ready to be picked up?", "body": "<div class=\"accordion-details\">\n<p>You will receive a notification email when your order is ready to be picked up. Most orders will be ready for pickup within 2 hours. The email will also include information on pickup hours, what to bring, and steps to take in order to pick up your order. In-Store Pickup is available during store hours.</p>\n</div>", "url": "https://www.gap.com/customerService/info.do?cid=81265", "doc_id": "7468132b4e57ed18df20a1d02f061e36"}, {"title": "Why isn't In-Store Pickup available at my store?", "body": "<div class=\"accordion-details\">\n<p>In-Store Pickup is currently available at limited stores. Please check your <a href=\"/stores\">local store</a> for availability.</p>\n</div>", "url": "https://www.gap.com/customerService/info.do?cid=81265", "doc_id": "9c3ab1bfa2b8d62d5071bab816d75f9f"}, {"title": "If my store is open for In-Store Pickup, how do I pick up?", "body": "<div class=\"accordion-details\">\n<p>After placing your order online, you'll receive a confirmation email. When the order is ready, you will receive a second email with instructions on how to get your items. To pick up in-store, simply enter the store during regular store hours and find the navigational signs or an associate to help with your order. Most stores have a designated area for In-Store Pickup (plus you can skip the line!).</p>\n</div>", "url": "https://www.gap.com/customerService/info.do?cid=81265", "doc_id": "7900d5e67f060cd5b9c97d4d69ddcfd8"}, {"title": "Can I select certain items to pick up and have others shipped?", "body": "<div class=\"accordion-details\">\n<p>Yes. You can do this at the online checkout by selecting In-Store Pickup for certain items, and selecting your preferred shipping method for the rest.</p>\n</div>", "url": "https://www.gap.com/customerService/info.do?cid=81265", "doc_id": "af12fe43f380104505f1adbf8a7f2a9e"}, {"title": "How do I return something from an In-Store Pickup order?", "body": "<div class=\"accordion-details\">\n<p>Stores that offer In-Store Pickup  can process returns according to our existing Return Policy. The 30-day return window begins when your order is ready for pickup.</p>\n</div>", "url": "https://www.gap.com/customerService/info.do?cid=81265", "doc_id": "80f7213de4bf09d1fc6392b786c58792"}, {"title": "Can I return or exchange items from past orders using In-Store Pickup?", "body": "<div class=\"accordion-details\">\n<p>Stores that offer In Store Pickup are open, so they can process returns according to our existing <a href=\"/customerService/info.do?cid=1192370#returnpolicies\">Return Policy</a>. The 30-day return window begins when your order is ready for pickup.</p>\n</div>", "url": "https://www.gap.com/customerService/info.do?cid=81265", "doc_id": "c707a066c46dcd54925d3772a898766a"}, {"title": "When will my credit card be charged?", "body": "<div class=\"accordion-details\">\n<p>A hold is placed once you complete the order, but your card isn't charged until the items are placed and ready for pickup.</p>\n</div>", "url": "https://www.gap.com/customerService/info.do?cid=81265", "doc_id": "03eaca1aa241dd36ca2f0bb510b7848a"}, {"title": "Can I cancel my order?", "body": "<div class=\"accordion-details\">\n<p>Yup! Just call the store you designated for pickup for assistance. (Pro tip: You can find the number using our store locator, <a href=\"/stores\">here</a>.) If you don't call to cancel, and you don't pick your order up within the 5-day period, your order will be canceled automatically.</p>\n</div>", "url": "https://www.gap.com/customerService/info.do?cid=81265", "doc_id": "4c90263b9c073c1947ff83d137043aac"}, {"title": "Return Policy FAQ", "body": "<p>Here's a quick overview of how our brands handle returns and exchanges.</p>\n<p><span class=\"uppercase\">Note:</span> They can only be made at the brand of purchase (ie, Gap items can't be returned at Gap Factory, Old Navy, Athleta, Banana Republic, or Banana Republic Factory).</p>\n<p>For step-by-step instructions on how to return or exchange an item, please see <a href=\"/customerService/info.do?cid=81264\">Returning or Exchanging Items</a> or select a link at left.</p>\n<p>For more information regarding a refund or credit, please see <a href=\"#refundsandcredits\">Refunds and Credits</a> or scroll to the bottom of this page.</p>", "url": "https://www.gap.com/customerService/info.do?cid=1192370", "doc_id": "8d0e6dc024eaabdbe4d133936e50006c"}, {"title": "Refunds and Credits", "body": "<p>Most refunds are made in the form of original payment.</p>\n<p>For exchanges, the item is returned first, then a second transaction is the purchase that completes your exchange. For more information, see <a href=\"/customerService/info.do?cid=81264#toreturnitemsbymail\">To Return Items by Mail</a>.</p>\n<p>Details for various methods of payment below:</p>", "url": "https://www.gap.com/customerService/info.do?cid=1192370", "doc_id": "b4d0200427fffcfa912c7cf41f8e11fa"}, {"title": "More Information", "body": "<div class=\"accordion-details\">\n<p>Here are the details for various methods of payment.</p>\n<table>\n<thead>\n<tr>\n<th style=\"width: 30%;\">If you paid with...</th>\n<th>We will...</th>\n</tr>\n</thead>\n<tbody>\n<tr>\n<td>A credit card</td>\n<td>\n<p>Refund your purchase amount to that same card.</p>\n</td>\n</tr>\n<tr>\n<td>A gift card</td>\n<td>\n<p>Refund your purchase amount to the same gift card or issue a new gift card for that amount.</p>\n</td>\n</tr>\n<tr>\n<td>A promotional code or discount</td>\n<td>\n<p>Exchange the item for the same style in another size or color. (If you choose to exchange the item for a different style, the discount can't be transferred.)</p>\n</td>\n</tr>\n<tr>\n<td>Rewards points</td>\n<td>\n<p>We will convert the dollar value of the rewards to points and credit your Rewards Program account.</p>\n<p>If you paid with a Cardmember reward issued prior to 7/20/21, please allow approximately 5 days for the points be credited to your Rewards Program account.</p>\n<p>For all other rewards, please allow approximately 1\u20132 days for the points to be credited to your Rewards Program account.</p>\n</td>\n</tr>\n<tr>\n<td>PayPal or Apple Pay</td>\n<td>\n<p>Refund your purchase to the PayPal or Apple Pay account you paid with (applies to returns made in store and by mail).</p>\n</td>\n</tr>\n<tr>\n<td>Afterpay</td>\n<td>\n<p><strong>How do I return or exchange an item purchased using Installments by Afterpay?</strong></p>\n<p>If you have changed your mind, you can return your Afterpay purchase in-store or by mail for a refund. Please check that your return or exchange meets <a href=\"#returnpolicies\">Our Return Policies</a>. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase directly to Afterpay.</p>\n</td>\n</tr>\n</tbody>\n<tfoot>\n<tr>\n<th>Notes</th>\n<td>\n<p>Refunds include the taxes originally paid on the item being returned. If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account.</p>\n<p>If you pay using both a gift card and a credit card, and later decide to return your purchase, the amounts are credited differently depending on whether you return all or part of the original purchase total. For example, if you split a $100 total between a gift card and a credit card, we would refund half the return to the credit card, and half to a new gift card we would send you. But if you returned only one item with a cost of $60, we would refund $50 of that to your credit card and $10 to a new gift card. And if you returned the $40 item, the entire refund would go to the credit card.</p>\n</td>\n</tr>\n</tfoot>\n</table>\n</div>", "url": "https://www.gap.com/customerService/info.do?cid=1192370", "doc_id": "bdf9767a48a302d2f5c350b14769161a"}, {"title": "Returning a Gift Card", "body": "<p>You can return unused physical gift cards for free. We refund the amount to the original form of payment, such as the credit card used for the order. If the gift card was a gift to you, see <a href=\"/customerService/info.do?cid=81264#returnorexchangeagift\">Returning or Exchanging a Gift</a>.</p>\n<p>Electronic gift cards can be cancelled before the date of delivery, but they cannot be cancelled or returned after that date.</p>\n<p>To cancel an order in advance for a physical gift card, see <a href=\"/customerService/info.do?cid=1192377\">Changing or Canceling an Order</a>.</p>", "url": "https://www.gap.com/customerService/info.do?cid=1192367", "doc_id": "5f69114fe1d879d6e164c9a239d6f954"}, {"title": "To Return a Physical Gift Card", "body": "<div class=\"accordion-details\">\n<table>\n<tr>\n<td>\n<p><strong>To return a gift card by mail:</strong></p>\n<p>Follow the directions given in <a href=\"/customerService/info.do?cid=81264\">To return items by mail</a>. Only gift cards purchased online can be returned by mail.</p>\n</td>\n<td>\n<p><strong>To return a gift card in a store:</strong></p>\n<p>Take the gift card and invoice or receipt to the appropriate store (for example, a Gap gift card to a Gap store) and tell a sales associate that you want to make a return.</p>\n</td>\n</tr>\n</table>\n<p><strong>If you don't have a shipping confirmation email</strong>, <a href=\"/customerService/info.do?cid=81270\">Contact Us</a> for help in completing this return.</p>\n<div class=\"subsection\">\n<h3 class=\"cs_header-c\">What happens next?</h3>\n<p>We refund the full amount of the gift card to the original form of payment (such as the credit card used for the order) as soon as we receive the delivery.</p>\n<p>If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account.</p>\n</div>\n</div>", "url": "https://www.gap.com/customerService/info.do?cid=1192367", "doc_id": "01cea74b440263fdfd6a440e9ad9dde5"}, {"title": "To Cancel an Electronic Gift Card", "body": "<div class=\"accordion-details\">\n<p>If the delivery date is still in the future, call CashStar customer service support at <a href=\"tel:+18668539918\">866-853-9918</a> to cancel your purchase.</p>\n<p>If the delivery date is today or in the past, the purchase can't be cancelled or returned.</p>\n</div>", "url": "https://www.gap.com/customerService/info.do?cid=1192367", "doc_id": "b619218beaca94691fb40acb1b7ac933"}, {"title": "Returning or Exchanging Items", "body": "<p>We hope you love your purchase but if you don't, we're happy to process a new order or issue you a refund. Returns and exchanges are free when you use a prepaid return shipping label (online purchases only), or when you return in store. You have up to 30 days from ship date to return or exchange items by mail that are purchased at Gap, Old Navy, and Banana Republic and up to 60 days from ship date to return or exchange items by mail that are purchased at Athleta. Return or exchange items from Gap, Old Navy or Banana Republic must be received by us within 30 days of the original ship date (60 days for Athleta). Full details of all our return policies can be found on <a href=\"/customerService/info.do?cid=1192370\">our Return Policy FAQ page</a>.</p>\n<p><a href=\"#returnorexchangeagift\">Returning or Exchanging a Gift?</a></p>", "url": "https://www.gap.com/customerService/info.do?cid=81264", "doc_id": "49f68c94145eb5a5648d9eb2860ad420"}, {"title": "To Return Items by Mail", "body": "<div class=\"accordion-details\">\n<ol class=\"steps\">\n<li>\n<h3 class=\"cs_header-c\">Identify items and create mailing label</h3>\n<p>To begin your return, use our <a href=\"https://gap.returns.optiturn.com/\" target=\"_blank\">interactive returns process</a> to create and print a prepaid UPS label.</p>\n</li>\n<li>\n<h3 class=\"cs_header-c\">Prepare your package</h3>\n<ol class=\"steps\">\n<li>Pack your return securely, in the original package if possible, and include your packing slip (generated via the interactive returns process).</li>\n<li>Affix your shipping label to the package, making sure no other tracking labels are showing.</li>\n</ol>\n</li>\n<li>\n<h3 class=\"cs_header-c\">Ship it</h3>\n<p>When your package is ready, drop it off at your nearest <a href=\"http://www.ups.com/dropoff\" target=\"_blank\">UPS location</a>.</p>\n</li>\n</ol>\n<div class=\"subsection\">\n<h3 class=\"cs_header-c\">What happens next?</h3>\n<p><strong>We refund the cost of the returned merchandise as soon as it is processed. You'll receive an email to confirm once the return has been completed.</strong> Refunds are in the form of original payment, such as the credit card used for the order. If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account.</p>\n<p><span class=\"uppercase\">Note:</span> We do not accept C.O.D. deliveries. If you choose not to use our prepaid shipping label, shipment is at your expense. Also, we don't refund original shipping and handling charges.</p>\n</div>\n</div>", "url": "https://www.gap.com/customerService/info.do?cid=81264", "doc_id": "daa15ec378da40fa8d30dc6463a79e30"}, {"title": "To Return Items at a Third-Party Drop-Off Location Express Return", "body": "<div class=\"accordion-details\">\n<p>Express Returns\u2122 is a drop-off program for online returns that doesn't require packaging, labels, or printing. Simply show your QR code and drop off your item(s) at any participating Staple's locations nationwide*.</p>\n<p class=\"cs_copy-legal\"><sup>*</sup>Subject to eligibility based on location and items being returned.</p>\n<ol>\n<li><strong>Start your return</strong><br/>\n              Use our <a href=\"https://gap.returns.optiturn.com\" target=\"_blank\">interactive online process</a> to start your return and select Express Returns as your return method.</li>\n<li><strong>Get your drop-off QR code</strong><br/>\n              Once you complete the online form, you will receive your Express Returns drop-off QR code in your Return Confirmation email</li>\n<li><strong>Drop off your item(s)</strong>\n<ol type=\"a\">\n<li>Bring your unpackaged, label-free item(s) to your nearest Express Returns location.\n                  <ol type=\"i\">\n<li>If you are dropping off at a Staples store, go directly to the Print &amp; Ship center.</li>\n</ol>\n</li>\n</ol>\n</li><li>Show the associate your drop-off QR code and hand them your item(s).</li>\n</ol>\n<div class=\"subsection\">\n<h3 class=\"cs_header-c\">What happens next?</h3>\n<p>We refund the cost of the returned merchandise as soon as it is processed. You'll receive an email to confirm once the return has been completed. Refunds are in the form of original payment, such as the credit card used for the order. When the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account.</p>\n<p><span class=\"uppercase\">Note:</span> We do not accept C.O.D. deliveries. If you choose not to use our prepaid shipping label, shipment is at your expense. Also, we don't refund original shipping and handling charges.</p>\n<p>For more information about Express Returns, <a href=\"https://info.optoro.com/express-returns-faqs\" target=\"_blank\">see the FAQ</a>.</p>\n</div>\n</div>", "url": "https://www.gap.com/customerService/info.do?cid=81264", "doc_id": "8064f67e3ca670e51e4d093b1a616d94"}, {"title": "To Exchange Items by Mail", "body": "<div class=\"accordion-details\">\n<p><a href=\"/customerService/info.do?cid=81270\">Contact Us</a> to order a replacement item. This ensures you get the item you want, as well as credit for any discounts used. (Need to find the right item first? <a href=\"/\">Start browsing</a>.)</p>\n<p>Return the item using the directions in <a href=\"#toreturnitemsbymail\">To Return Items by Mail</a>, above.</p>\n<div class=\"subsection\">\n<h3 class=\"cs_header-c\">What happens next?</h3>\n<p>We bill your credit card for your replacement item and ship it for free.</p>\n<p><strong>As soon as we process your returned item, we refund the purchase amount to the original method of payment, such as the credit card used.</strong> If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account.</p>\n</div>\n</div>", "url": "https://www.gap.com/customerService/info.do?cid=81264", "doc_id": "81d6d5096e9a21577765b63c6f50172b"}, {"title": "To Return or Exchange Items in a Store", "body": "<div class=\"accordion-details\">\n<p>For Gap, Banana Republic, Old Navy, and Athleta items, you can return merchandise purchased online to the appropriate store. For example, if you bought an item on Gap.com, you can return it to a Gap retail store, but not to an Old Navy store. Merchandise purchased online can't be returned to any of our Factory or Outlet stores. For example, a Banana Republic online purchase can't be returned at Banana Republic Factory stores.</p>\n<p><span class=\"uppercase\">Note:</span> For items marked \u201cMail only\u201d, merchandise must be returned by mail. Check your shipping confirmation email first.</p>\n<p>Do the following:</p>\n<ul class=\"steps\">\n<li><a href=\"/stores\">Find a store location</a> near you.</li>\n<li>Bring the item in the package it was delivered in and either your shipping confirmation email (printed or on mobile device) <span class=\"uppercase\">or</span> the original credit card used for purchase to the store.</li>\n<li>Tell a sales associate that you want to return the item.</li>\n</ul>\n<p>If this is a gift return, be sure to tell the sales associate. For more information, see <a href=\"#returnorexchangeagift\">Returning or Exchanging a Gift</a>.</p>\n<p>If you have any additional questions about store return policies please feel free to <a href=\"/customerService/info.do?cid=81270\">contact us</a>, or get in touch with <a href=\"/stores\">your local store</a> directly.</p>\n<div class=\"subsection\">\n<h3 class=\"cs_header-c\">What happens next?</h3>\n<p>We refund your purchase amount to the original method of payment, such as the credit card used for the order. If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account.</p>\n</div>\n</div>", "url": "https://www.gap.com/customerService/info.do?cid=81264", "doc_id": "92d416a48dc740e13dc2901aa412e16a"}, {"title": "To Return or Exchange Items Purchased from More than One Brand", "body": "<div class=\"accordion-details\">\n<p>You can buy items from our four brands \u2014 Gap, Old Navy, Banana Republic, and Athleta \u2014 at the same time, and it's just as easy to return them.</p>\n<p>Let's say you need to return a pair of pants from Gap and a shirt from Old Navy, which were purchased together and delivered in the same package.</p>\n<p><strong>For a return:</strong> Pack both items into the same box \u2014 in the original packaging, if possible \u2014 then use <a href=\"https://gap.returns.optiturn.com/\" target=\"_blank\">our interactive returns process</a> to create a prepaid UPS or USPS return shipping label and packing slip.</p>\n<p>For more details on how to do a return, see <a href=\"#toreturnitemsbymail\">To Return Items by Mail</a> above.</p>\n<p><strong>For an exchange:</strong> To exchange one or both of the items in the example above, just call the appropriate brand's order line (see <a href=\"/customerService/info.do?cid=81270\">Contact Us</a>) before you ship the return. This ensures you the best selection for your replacement and allows you to get credit for any discounts used. For more details on doing an exchange, see <a href=\"#toexchangeitemsbymail\">To Exchange Items by Mail</a>.</p>\n<p>For details on our online return policies, see <a href=\"/customerService/info.do?cid=1192370#returnpolicies\">Policies at a Glance</a>.</p>\n<div class=\"subsection\">\n<h3 class=\"cs_header-c\">What happens next?</h3>\n<p><strong>As soon as we process your returned item, we refund the purchase amount to the original method of payment, such as the credit card used.</strong> If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account.</p>\n</div>\n</div>", "url": "https://www.gap.com/customerService/info.do?cid=81264", "doc_id": "3d36ffd8d2c72a14c633bbb7e1ff5a12"}, {"title": "To Create a Mailing Label for a Return", "body": "<div class=\"accordion-details\">\n<p>To create a prepaid UPS and USPS return shipping label, use <a href=\"https://gap.returns.optiturn.com/\" target=\"_blank\">our interactive returns process</a>.</p>\n<p>If you prefer, you can send your returned item, postage prepaid, to this address:</p>\n<blockquote>\n<p>100 Gap Inc. Direct Gateway<br/>\n              Groveport, OH 43125</p>\n</blockquote>\n<p>Be sure to include your packing slip (generated via the interactive returns process). It's also a good idea to write down your delivery tracking number for future reference.</p>\n<p><span class=\"uppercase\">Note:</span> We do not accept C.O.D. deliveries. If you choose not to use our pre-paid shipping label, shipping is at your expense. Also, we don't refund original shipping and handling charges.</p>\n</div>", "url": "https://www.gap.com/customerService/info.do?cid=81264", "doc_id": "25b80c2552711fb3541d5f2c42d5261d"}, {"title": "To Return to a Third-Party Seller", "body": "<div class=\"accordion-details\">\n<p>Items cannot be returned to Gap, Old Navy, Banana Republic, or Athleta in store. If an item sold and shipped by a third-party seller isn't quite right and is not final sale, it can be returned by mail directly to the seller. Visit the returns portal and follow instructions to start the return process online.</p>\n<p>If any item has arrived damaged, please contact our customer service center at 800-427-7895 (From inside U.S.) or 614-744-3907 (From outside the U.S.) to file a damage claim.</p>\n<p>Claims must be filed for third-party items sold with Gap within 48 hours of delivery.</p>\n</div>", "url": "https://www.gap.com/customerService/info.do?cid=81264", "doc_id": "07707919eb66336ee6fff85bf7fbf7ec"}, {"title": "Returning or Exchanging a Gift", "body": "<p>Did you get a gift that's the wrong size or color? We can help you exchange it for another item or a gift card. Gift returns and exchanges are free when you use our prepaid return shipping label.</p>\n<p>Our gift cards can be used in-store and online at Gap, Banana Republic, Old Navy, and Athleta.</p>\n<p><span class=\"uppercase\">Note:</span> If you're returning a gift card, the value is credited to the original form of payment, such as the credit card used for the purchase.</p>", "url": "https://www.gap.com/customerService/info.do?cid=81264", "doc_id": "6ffa75e0ca443441a55c89085430b28d"}, {"title": "To Return a Gift by Mail", "body": "<div class=\"accordion-details\">\n<ol class=\"steps\">\n<li>\n<h3 class=\"cs_header-c\">Get the gift invoice ready</h3>\n<div class=\"wcd_grid-root\">\n<ol class=\"wcd_g-1-1 wcd_g-lg-1-2\">\n<li>Select the Gift checkbox</li>\n<li>In the columns to the far right of each item, write the quantity of each item you're returning, as well as the codes for the reasons.</li>\n<li>In an empty spot on the page, clearly write the name and address that you want the gift card sent to.</li>\n<li>Detach the top portion of the invoice for your records.</li>\n</ol>\n<div class=\"wcd_g-1-1 wcd_g-lg-1-2\">\n<img alt=\"Invoice\" src=\"https://cdn.media.amplience.net/i/gapprod/invoice_gift\"/>\n</div>\n</div>\n<p><strong>If you don't have an invoice</strong>, <a href=\"/customerService/info.do?cid=81270\">Contact Us</a> for help in completing this return.</p>\n</li>\n<li>\n<h3 class=\"cs_header-c\">Find or create your shipping label</h3>\n<p>Check your delivery package for a prepaid return shipping label. If there isn't one, use <a href=\"https://gap.returns.optiturn.com/\" target=\"_blank\">our interactive returns process</a> (no printer required) or <a href=\"/customerService/info.do?cid=81270\">contact Customer Service</a>.</p>\n</li>\n<li>\n<h3 class=\"cs_header-c\">Package your items securely</h3>\n<ol class=\"steps\">\n<li>Place your completed invoice in the box. Use the original package if possible.</li>\n<li>Affix the mailing label to the package. Make sure no other tracking labels are showing.</li>\n<li>Write down your tracking number for future reference.</li>\n</ol>\n</li>\n<li>\n<h3 class=\"cs_header-c\">Ship the package</h3>\n<p>When your package is ready, drop it off at your nearest <a href=\"https://www.ups.com/dropoff\" target=\"_blank\">UPS location</a>.</p>\n<div class=\"subsection\">\n<h3 class=\"cs_header-c\">What happens next?</h3>\n<p>We refund the cost of the returned merchandise as soon as it is processed. You'll be refunded in the form of an Options gift card.</p>\n<p><span class=\"uppercase\">Note:</span> We do not accept C.O.D. deliveries. If you choose not to use our prepaid shipping label, shipment is at your expense. Also, we don't refund original shipping and handling charges.</p>\n</div>\n</li>\n</ol>\n</div>", "url": "https://www.gap.com/customerService/info.do?cid=81264", "doc_id": "467e98f9efbc2f6944d37629cd2bed39"}, {"title": "To Exchange a Gift by Mail", "body": "<div class=\"accordion-details\">\n<ol class=\"steps\">\n<li>To order a replacement item, <a href=\"/customerService/info.do?cid=81270\">Contact Us</a>. This ensures you get the item you want, as well as credit for any discounts used. (Need to find the right item first? <a href=\"/\">Start browsing</a>.)</li>\n<li>Return the gift item using the directions in <a href=\"#toreturnagiftbymail\">To Return a Gift by Mail</a> above.</li>\n</ol>\n<div class=\"subsection\">\n<h3 class=\"cs_header-c\">What happens next?</h3>\n<p>We bill your credit card for your replacement item and ship it for free.</p>\n<p><strong>As soon as we process your returned item, we refund the purchase amount to the original method of payment, such as the credit card used.</strong> If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account.</p>\n</div>\n</div>", "url": "https://www.gap.com/customerService/info.do?cid=81264", "doc_id": "c248098c79a2db878433271f2da5da15"}, {"title": "To Return or Exchange a Gift in a Store", "body": "<div class=\"accordion-details\">\n<p>For Gap, Banana Republic, Old Navy, and Athleta items, you can return gifts purchased online to the appropriate store. For example, if you received a gift purchased on Gap.com, you can return it to a Gap retail store, but not to an Old Navy store.</p>\n<p><span class=\"uppercase\">Note:</span> For items marked \u201cMail only\u201d, merchandise must be returned by mail. Check your invoice first.</p>\n<p>Do the following:</p>\n<ol class=\"steps\">\n<li><a href=\"/stores\">Find a store location near you</a>.</li>\n<li>Bring the item and your invoice to the store.</li>\n<li>Tell a sales associate that you want to return a gift that was purchased online, and that you want the value placed on a gift card.</li>\n</ol>\n<div class=\"subsection\">\n<h3 class=\"cs_header-c\">What happens next?</h3>\n<p>We refund the purchase amount in the form of a store gift card, which you can use immediately or for future purchases online or in person in any of our stores.</p>\n</div>\n</div>", "url": "https://www.gap.com/customerService/info.do?cid=81264", "doc_id": "dd3fc6947d3a901e984700f3af805b16"}, {"title": "Get the Status of Your Order", "body": "<p>As soon as you place your order, you can see where it is on its way to your door.</p>\n<p>Your order may take the full shipping time frame to arrive to you. If your order shows \u201cin-process\u201d that means we are getting your order ready to go! We will adjust the shipping method of your order to make sure that it's delivered to you by the promised date. As soon as your order ships, we will send you an email with the tracking information.</p>", "url": "https://www.gap.com/customerService/info.do?cid=81266", "doc_id": "282206349349b33a80a7c0667ebc5864"}, {"title": "Get the Status of Your Order", "body": "<p>As soon as you place your order, you can see where it is on its way to your door.</p>\n<p>Your order may take the full shipping time frame to arrive to you. If your order shows \u201cin-process\u201d that means we are getting your order ready to go! We will adjust the shipping method of your order to make sure that it's delivered to you by the promised date. As soon as your order ships, we will send you an email with the tracking information.</p>", "url": "https://www.gap.com/customerService/info.do?cid=81266", "doc_id": "282206349349b33a80a7c0667ebc5864"}, {"title": "Returning or Exchanging Items", "body": "<p>We hope you love your purchase but if you don't, we're happy to process a new order or issue you a refund. Returns and exchanges are free when you use a prepaid return shipping label (online purchases only), or when you return in store. You have up to 30 days from ship date to return or exchange items by mail that are purchased at Gap, Old Navy, and Banana Republic and up to 60 days from ship date to return or exchange items by mail that are purchased at Athleta. Return or exchange items from Gap, Old Navy or Banana Republic must be received by us within 30 days of the original ship date (60 days for Athleta). Full details of all our return policies can be found on <a href=\"/customerService/info.do?cid=1192370\">our Return Policy FAQ page</a>.</p>\n<p><a href=\"#returnorexchangeagift\">Returning or Exchanging a Gift?</a></p>", "url": "https://www.gap.com/customerService/info.do?cid=81264", "doc_id": "49f68c94145eb5a5648d9eb2860ad420"}, {"title": "To Return Items by Mail", "body": "<div class=\"accordion-details\">\n<ol class=\"steps\">\n<li>\n<h3 class=\"cs_header-c\">Identify items and create mailing label</h3>\n<p>To begin your return, use our <a href=\"https://gap.returns.optiturn.com/\" target=\"_blank\">interactive returns process</a> to create and print a prepaid UPS label.</p>\n</li>\n<li>\n<h3 class=\"cs_header-c\">Prepare your package</h3>\n<ol class=\"steps\">\n<li>Pack your return securely, in the original package if possible, and include your packing slip (generated via the interactive returns process).</li>\n<li>Affix your shipping label to the package, making sure no other tracking labels are showing.</li>\n</ol>\n</li>\n<li>\n<h3 class=\"cs_header-c\">Ship it</h3>\n<p>When your package is ready, drop it off at your nearest <a href=\"http://www.ups.com/dropoff\" target=\"_blank\">UPS location</a>.</p>\n</li>\n</ol>\n<div class=\"subsection\">\n<h3 class=\"cs_header-c\">What happens next?</h3>\n<p><strong>We refund the cost of the returned merchandise as soon as it is processed. You'll receive an email to confirm once the return has been completed.</strong> Refunds are in the form of original payment, such as the credit card used for the order. If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account.</p>\n<p><span class=\"uppercase\">Note:</span> We do not accept C.O.D. deliveries. If you choose not to use our prepaid shipping label, shipment is at your expense. Also, we don't refund original shipping and handling charges.</p>\n</div>\n</div>", "url": "https://www.gap.com/customerService/info.do?cid=81264", "doc_id": "daa15ec378da40fa8d30dc6463a79e30"}, {"title": "To Return Items at a Third-Party Drop-Off Location Express Return", "body": "<div class=\"accordion-details\">\n<p>Express Returns\u2122 is a drop-off program for online returns that doesn't require packaging, labels, or printing. Simply show your QR code and drop off your item(s) at any participating Staple's locations nationwide*.</p>\n<p class=\"cs_copy-legal\"><sup>*</sup>Subject to eligibility based on location and items being returned.</p>\n<ol>\n<li><strong>Start your return</strong><br/>\n              Use our <a href=\"https://gap.returns.optiturn.com\" target=\"_blank\">interactive online process</a> to start your return and select Express Returns as your return method.</li>\n<li><strong>Get your drop-off QR code</strong><br/>\n              Once you complete the online form, you will receive your Express Returns drop-off QR code in your Return Confirmation email</li>\n<li><strong>Drop off your item(s)</strong>\n<ol type=\"a\">\n<li>Bring your unpackaged, label-free item(s) to your nearest Express Returns location.\n                  <ol type=\"i\">\n<li>If you are dropping off at a Staples store, go directly to the Print &amp; Ship center.</li>\n</ol>\n</li>\n</ol>\n</li><li>Show the associate your drop-off QR code and hand them your item(s).</li>\n</ol>\n<div class=\"subsection\">\n<h3 class=\"cs_header-c\">What happens next?</h3>\n<p>We refund the cost of the returned merchandise as soon as it is processed. You'll receive an email to confirm once the return has been completed. Refunds are in the form of original payment, such as the credit card used for the order. When the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account.</p>\n<p><span class=\"uppercase\">Note:</span> We do not accept C.O.D. deliveries. If you choose not to use our prepaid shipping label, shipment is at your expense. Also, we don't refund original shipping and handling charges.</p>\n<p>For more information about Express Returns, <a href=\"https://info.optoro.com/express-returns-faqs\" target=\"_blank\">see the FAQ</a>.</p>\n</div>\n</div>", "url": "https://www.gap.com/customerService/info.do?cid=81264", "doc_id": "8064f67e3ca670e51e4d093b1a616d94"}, {"title": "To Exchange Items by Mail", "body": "<div class=\"accordion-details\">\n<p><a href=\"/customerService/info.do?cid=81270\">Contact Us</a> to order a replacement item. This ensures you get the item you want, as well as credit for any discounts used. (Need to find the right item first? <a href=\"/\">Start browsing</a>.)</p>\n<p>Return the item using the directions in <a href=\"#toreturnitemsbymail\">To Return Items by Mail</a>, above.</p>\n<div class=\"subsection\">\n<h3 class=\"cs_header-c\">What happens next?</h3>\n<p>We bill your credit card for your replacement item and ship it for free.</p>\n<p><strong>As soon as we process your returned item, we refund the purchase amount to the original method of payment, such as the credit card used.</strong> If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account.</p>\n</div>\n</div>", "url": "https://www.gap.com/customerService/info.do?cid=81264", "doc_id": "81d6d5096e9a21577765b63c6f50172b"}, {"title": "To Return or Exchange Items in a Store", "body": "<div class=\"accordion-details\">\n<p>For Gap, Banana Republic, Old Navy, and Athleta items, you can return merchandise purchased online to the appropriate store. For example, if you bought an item on Gap.com, you can return it to a Gap retail store, but not to an Old Navy store. Merchandise purchased online can't be returned to any of our Factory or Outlet stores. For example, a Banana Republic online purchase can't be returned at Banana Republic Factory stores.</p>\n<p><span class=\"uppercase\">Note:</span> For items marked \u201cMail only\u201d, merchandise must be returned by mail. Check your shipping confirmation email first.</p>\n<p>Do the following:</p>\n<ul class=\"steps\">\n<li><a href=\"/stores\">Find a store location</a> near you.</li>\n<li>Bring the item in the package it was delivered in and either your shipping confirmation email (printed or on mobile device) <span class=\"uppercase\">or</span> the original credit card used for purchase to the store.</li>\n<li>Tell a sales associate that you want to return the item.</li>\n</ul>\n<p>If this is a gift return, be sure to tell the sales associate. For more information, see <a href=\"#returnorexchangeagift\">Returning or Exchanging a Gift</a>.</p>\n<p>If you have any additional questions about store return policies please feel free to <a href=\"/customerService/info.do?cid=81270\">contact us</a>, or get in touch with <a href=\"/stores\">your local store</a> directly.</p>\n<div class=\"subsection\">\n<h3 class=\"cs_header-c\">What happens next?</h3>\n<p>We refund your purchase amount to the original method of payment, such as the credit card used for the order. If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account.</p>\n</div>\n</div>", "url": "https://www.gap.com/customerService/info.do?cid=81264", "doc_id": "92d416a48dc740e13dc2901aa412e16a"}, {"title": "To Return or Exchange Items Purchased from More than One Brand", "body": "<div class=\"accordion-details\">\n<p>You can buy items from our four brands \u2014 Gap, Old Navy, Banana Republic, and Athleta \u2014 at the same time, and it's just as easy to return them.</p>\n<p>Let's say you need to return a pair of pants from Gap and a shirt from Old Navy, which were purchased together and delivered in the same package.</p>\n<p><strong>For a return:</strong> Pack both items into the same box \u2014 in the original packaging, if possible \u2014 then use <a href=\"https://gap.returns.optiturn.com/\" target=\"_blank\">our interactive returns process</a> to create a prepaid UPS or USPS return shipping label and packing slip.</p>\n<p>For more details on how to do a return, see <a href=\"#toreturnitemsbymail\">To Return Items by Mail</a> above.</p>\n<p><strong>For an exchange:</strong> To exchange one or both of the items in the example above, just call the appropriate brand's order line (see <a href=\"/customerService/info.do?cid=81270\">Contact Us</a>) before you ship the return. This ensures you the best selection for your replacement and allows you to get credit for any discounts used. For more details on doing an exchange, see <a href=\"#toexchangeitemsbymail\">To Exchange Items by Mail</a>.</p>\n<p>For details on our online return policies, see <a href=\"/customerService/info.do?cid=1192370#returnpolicies\">Policies at a Glance</a>.</p>\n<div class=\"subsection\">\n<h3 class=\"cs_header-c\">What happens next?</h3>\n<p><strong>As soon as we process your returned item, we refund the purchase amount to the original method of payment, such as the credit card used.</strong> If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account.</p>\n</div>\n</div>", "url": "https://www.gap.com/customerService/info.do?cid=81264", "doc_id": "3d36ffd8d2c72a14c633bbb7e1ff5a12"}, {"title": "To Create a Mailing Label for a Return", "body": "<div class=\"accordion-details\">\n<p>To create a prepaid UPS and USPS return shipping label, use <a href=\"https://gap.returns.optiturn.com/\" target=\"_blank\">our interactive returns process</a>.</p>\n<p>If you prefer, you can send your returned item, postage prepaid, to this address:</p>\n<blockquote>\n<p>100 Gap Inc. Direct Gateway<br/>\n              Groveport, OH 43125</p>\n</blockquote>\n<p>Be sure to include your packing slip (generated via the interactive returns process). It's also a good idea to write down your delivery tracking number for future reference.</p>\n<p><span class=\"uppercase\">Note:</span> We do not accept C.O.D. deliveries. If you choose not to use our pre-paid shipping label, shipping is at your expense. Also, we don't refund original shipping and handling charges.</p>\n</div>", "url": "https://www.gap.com/customerService/info.do?cid=81264", "doc_id": "25b80c2552711fb3541d5f2c42d5261d"}, {"title": "To Return to a Third-Party Seller", "body": "<div class=\"accordion-details\">\n<p>Items cannot be returned to Gap, Old Navy, Banana Republic, or Athleta in store. If an item sold and shipped by a third-party seller isn't quite right and is not final sale, it can be returned by mail directly to the seller. Visit the returns portal and follow instructions to start the return process online.</p>\n<p>If any item has arrived damaged, please contact our customer service center at 800-427-7895 (From inside U.S.) or 614-744-3907 (From outside the U.S.) to file a damage claim.</p>\n<p>Claims must be filed for third-party items sold with Gap within 48 hours of delivery.</p>\n</div>", "url": "https://www.gap.com/customerService/info.do?cid=81264", "doc_id": "07707919eb66336ee6fff85bf7fbf7ec"}, {"title": "Returning or Exchanging a Gift", "body": "<p>Did you get a gift that's the wrong size or color? We can help you exchange it for another item or a gift card. Gift returns and exchanges are free when you use our prepaid return shipping label.</p>\n<p>Our gift cards can be used in-store and online at Gap, Banana Republic, Old Navy, and Athleta.</p>\n<p><span class=\"uppercase\">Note:</span> If you're returning a gift card, the value is credited to the original form of payment, such as the credit card used for the purchase.</p>", "url": "https://www.gap.com/customerService/info.do?cid=81264", "doc_id": "6ffa75e0ca443441a55c89085430b28d"}, {"title": "To Return a Gift by Mail", "body": "<div class=\"accordion-details\">\n<ol class=\"steps\">\n<li>\n<h3 class=\"cs_header-c\">Get the gift invoice ready</h3>\n<div class=\"wcd_grid-root\">\n<ol class=\"wcd_g-1-1 wcd_g-lg-1-2\">\n<li>Select the Gift checkbox</li>\n<li>In the columns to the far right of each item, write the quantity of each item you're returning, as well as the codes for the reasons.</li>\n<li>In an empty spot on the page, clearly write the name and address that you want the gift card sent to.</li>\n<li>Detach the top portion of the invoice for your records.</li>\n</ol>\n<div class=\"wcd_g-1-1 wcd_g-lg-1-2\">\n<img alt=\"Invoice\" src=\"https://cdn.media.amplience.net/i/gapprod/invoice_gift\"/>\n</div>\n</div>\n<p><strong>If you don't have an invoice</strong>, <a href=\"/customerService/info.do?cid=81270\">Contact Us</a> for help in completing this return.</p>\n</li>\n<li>\n<h3 class=\"cs_header-c\">Find or create your shipping label</h3>\n<p>Check your delivery package for a prepaid return shipping label. If there isn't one, use <a href=\"https://gap.returns.optiturn.com/\" target=\"_blank\">our interactive returns process</a> (no printer required) or <a href=\"/customerService/info.do?cid=81270\">contact Customer Service</a>.</p>\n</li>\n<li>\n<h3 class=\"cs_header-c\">Package your items securely</h3>\n<ol class=\"steps\">\n<li>Place your completed invoice in the box. Use the original package if possible.</li>\n<li>Affix the mailing label to the package. Make sure no other tracking labels are showing.</li>\n<li>Write down your tracking number for future reference.</li>\n</ol>\n</li>\n<li>\n<h3 class=\"cs_header-c\">Ship the package</h3>\n<p>When your package is ready, drop it off at your nearest <a href=\"https://www.ups.com/dropoff\" target=\"_blank\">UPS location</a>.</p>\n<div class=\"subsection\">\n<h3 class=\"cs_header-c\">What happens next?</h3>\n<p>We refund the cost of the returned merchandise as soon as it is processed. You'll be refunded in the form of an Options gift card.</p>\n<p><span class=\"uppercase\">Note:</span> We do not accept C.O.D. deliveries. If you choose not to use our prepaid shipping label, shipment is at your expense. Also, we don't refund original shipping and handling charges.</p>\n</div>\n</li>\n</ol>\n</div>", "url": "https://www.gap.com/customerService/info.do?cid=81264", "doc_id": "467e98f9efbc2f6944d37629cd2bed39"}, {"title": "To Exchange a Gift by Mail", "body": "<div class=\"accordion-details\">\n<ol class=\"steps\">\n<li>To order a replacement item, <a href=\"/customerService/info.do?cid=81270\">Contact Us</a>. This ensures you get the item you want, as well as credit for any discounts used. (Need to find the right item first? <a href=\"/\">Start browsing</a>.)</li>\n<li>Return the gift item using the directions in <a href=\"#toreturnagiftbymail\">To Return a Gift by Mail</a> above.</li>\n</ol>\n<div class=\"subsection\">\n<h3 class=\"cs_header-c\">What happens next?</h3>\n<p>We bill your credit card for your replacement item and ship it for free.</p>\n<p><strong>As soon as we process your returned item, we refund the purchase amount to the original method of payment, such as the credit card used.</strong> If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account.</p>\n</div>\n</div>", "url": "https://www.gap.com/customerService/info.do?cid=81264", "doc_id": "c248098c79a2db878433271f2da5da15"}, {"title": "To Return or Exchange a Gift in a Store", "body": "<div class=\"accordion-details\">\n<p>For Gap, Banana Republic, Old Navy, and Athleta items, you can return gifts purchased online to the appropriate store. For example, if you received a gift purchased on Gap.com, you can return it to a Gap retail store, but not to an Old Navy store.</p>\n<p><span class=\"uppercase\">Note:</span> For items marked \u201cMail only\u201d, merchandise must be returned by mail. Check your invoice first.</p>\n<p>Do the following:</p>\n<ol class=\"steps\">\n<li><a href=\"/stores\">Find a store location near you</a>.</li>\n<li>Bring the item and your invoice to the store.</li>\n<li>Tell a sales associate that you want to return a gift that was purchased online, and that you want the value placed on a gift card.</li>\n</ol>\n<div class=\"subsection\">\n<h3 class=\"cs_header-c\">What happens next?</h3>\n<p>We refund the purchase amount in the form of a store gift card, which you can use immediately or for future purchases online or in person in any of our stores.</p>\n</div>\n</div>", "url": "https://www.gap.com/customerService/info.do?cid=81264", "doc_id": "dd3fc6947d3a901e984700f3af805b16"}]