Official Emails:
- Support emails:
- Account Center: support_os@hoyoverse.com
- Privacy: privacy@hoyoverse.com
- HoYoLAB: hoyolab@hoyoverse.com
- HoYoWiki: hoyowiki@hoyoverse.com
- Genshin Impact: genshin_cs@hoyoverse.com
- Creator Related: genshin_brand@hoyoverse.com
- Payment Issues: genshin_payment@hoyoverse.com
- Regional Emails:
- Vietnam: genshincs_vn@hoyoverse.com
- Japan: genshin_jp@hoyoverse.com
- Korean: genshincs_kr@hoyoverse.com
- Thailand: genshincs_th@hoyoverse.com
- Russian: genshincs_ru@hoyoverse.com
- Portuguese: genshincs_pt@hoyoverse.com
- Indonesia: genshincs_id@hoyoverse.com
- France: genshincs_fr@hoyoverse.com
- Spanish: genshincs_es@hoyoverse.com
- Dutch: genshincs_de@hoyoverse.com
- Miliastra Wonderland:
- Copyright Inquiries: genshin_infringement_notice@hoyoverse.com
- Honkai Impact 3rd:
- Global (English & Chinese):
- French (Global): honkai3rd_fr@hoyoverse.com
- German (Global): honkai3rd_de@hoyoverse.com
- SEA: honkai3rd_asia@hoyoverse.com
- CN (SEA): honkai3rdcn_asia@hoyoverse.com
- Thai (SEA): honkai3rdth_asia@hoyoverse.com
- Vietnam: honkai3rdvn_asia@hoyoverse.com
- Indonesia: honkai3rdid_asia@hoyoverse.com
- Japan:
- Support: 3rd_support@hoyoverse.com
- Payment: 3rd_payment@hoyoverse.com
- South Korea: honkai3rd_kr@hoyoverse.com
- Tears of Themis:
- Global (English and Chinese): totcs_glb@hoyoverse.com
- Korean: totcs_kr@hoyoverse.com
- Japan: totcs_jp@hoyoverse.com
- Honkai: Star Rail: hsrcs_en@hoyoverse.com
- Creator Related: hsrcreator@hoyoverse.com
- Payment Issues: honkaistarrail_payment@hoyoverse.com
- Regional Emails
- Japan: hsrcs_jp@hoyoverse.com
- Korean: hsrcs_kr@hoyoverse.com
- Vietnam: hsrcs_vn@hoyoverse.com
- Thailand: hsrcs_th@hoyoverse.com
- Russian: hsrcs_ru@hoyoverse.com
- Portuguese: hsrcs_pt@hoyoverse.com
- Indonesia: hsrcs_id@hoyoverse.com
- France: hsrcs_fr@hoyoverse.com
- Spanish: hsrcs_es@hoyoverse.com
- Dutch: hsrcs_de@hoyoverse.com
- Chinese (Simplified): honkaistarrail_cs@hoyoverse.com
- Zenless Zone Zero: zzzcs_en@hoyoverse.com
- Creator Related: zzzcreators@hoyoverse.com
- Sān-Z Studio: san-zstudio@hoyoverse.com
- Regional Emails:
- Japan: zzzcs_jp@hoyoverse.com
- Korean: zzzcs_kr@hoyoverse.com
- Vietnam: zzzcs_vn@hoyoverse.com
- Thailand: zzzcs_th@hoyoverse.com
- Russian: zzzcs_ru@hoyoverse.com
- Portuguese: zzzcs_pt@hoyoverse.com
- Indonesia: zzzcs_id@hoyoverse.com
- France: zzzcs_fr@hoyoverse.com
- Spanish: zzzcs_es@hoyoverse.com
- Dutch: zzzcs_de@hoyoverse.com
- Chinese (Simplified): zzz_cs@hoyoverse.com
- Honkai: Nexus Anima: hna_cs@hoyoverse.com
- Petit Planet:
- Global: planetcs_en@hoyoverse.com
- Business Related: planet-partner@hoyoverse.com
- Japan: planetcs_jp@hoyoverse.com
- France: planetcs_fr@hoyoverse.com
- Indonesia: planetcs_id@hoyoverse.com
- Russia: planetcs_ru@hoyoverse.com
- Thailand: planetcs_th@hoyoverse.com
- Global: planetcs_en@hoyoverse.com
- N0va Desktop: N0va_Desktop@hoyoverse.com
- Company related:
- Press & Partnership Inquires: pr_global@hoyoverse.com
- Business Affairs: business_global@hoyoverse.com
- Content Submission: contentcreator@hoyoverse.com
- Marketing and Account related Emails (noreply):
- Marketing: noreply.news@email.hoyoverse.com
- Account: noreply@email.hoyoverse.com
- Notifications: notifications@official.hoyoverse.com
- Genshin Impact: genshin_cs@nijigengames.com
- Honkai: Star Rail: honkaistarrail_cs@nijigengames.com
- Zenless Zone Zero: zzzcs@nijigengames.com
- Honkai Impact 3rd: twbh3@nijigengames.com
- Tears of Themis: tot_service@nijigengames.com
- Honkai: Nexus Anima: hna_ca@nijigengames.com
- Personal Data Request: https://cs.hoyoverse.com/new-csc-player-data-disclosure-fe/index.html?channel_id=285&game_biz=platform_customer_service#/pc/form
- Help Center: https://cs.hoyoverse.com/static/hoyoverse-new-csc-service-hall-fe/index.html?page_id=19&login_type=visitor&game_biz=platform_hyvpass&lang=en-us&utm_source=HoYoverse&utm_medium=navigation
For Account Recovery, please visit the Help Center and choose "HoYoverse Account Issues Application Form" to proceed with account recovery. Please note that you have 60 minutes to fill out the recovery form and the link is not sharable.
- Craftsperson Documentations: https://act.hoyoverse.com/ys/ugc/tutorial/
- Craftsperson Center: https://act.hoyoverse.com/miliastra_wonderland/developer?hyl_presentation_style=fullscreen&hyl_auth_required=true&lang=en-us
- Craftsperson Help Center: Accessible to registered Craftsperson, please use the above link to access the Help Center.
- Craftsperson Copyright Help Center: https://cs.hoyoverse.com/static/hoyoverse-new-csc-service-hall-fe/index.html?page_id=36&login_type=visitor&game_biz=platform_hyvpass&lang=en-us#/home
- Wonderland Resource Center: https://act.hoyoverse.com/ys/prod/ugc/component-store/index.html
All Game and service related information usually will be shared on the following pages:
- Account Center: https://account.hoyoverse.com
- HoYoLAB: https://hoyolab.com
- Genshin Impact: https://genshin.hoyoverse.com
- Honkai Impact 3rd: https://honkaiimpact3.hoyoverse.com
- Tears of Themis: https://tot.hoyoverse.com
- Honkai: Star Rail: https://hsr.hoyoverse.com
- Zenless Zone Zero: https://zenless.hoyoverse.com
- Honkai: Nexus Anima: https://hna.hoyoverse.com
- Petit Planet: https://planet.hoyoverse.com
- zenless_cm@mihoyo.com - Use for Wallpaper Sharing as well social media related stuff
For Customer Support, please use the in-app/in-game support. Or call the customer support line: (+86) 400 666 6312
For Child Care and Parental Support Resources: (+86) 021 6037 1740
For Legal Related: (+86) 400 029 0800
- For AI Business Partners: ai_business_partners@mihoyo.com
- Copyright and Legal related: notice@service.mihoyo.com
- Campus related: campus@mihoyo.com
- Human Resources (HR): hr@mihoyo.com
- Business Inquiries: info@mihoyo.com
- Feedback / Complaints: tousu@mihoyo.com